Notes

k spoke to : marilou
k spoke to marilou

no picture issue , ran itg, issue not resolved, endorsed to sup, educ cx that sup will call back cx agreed, eoc

issue: white screensaver , hdmi1 no program /
home phone , (732) 412-7119
(732) 412-7115
action taken:

CR#:CR Ticket #CR086124726
Acct#:8499052820348367
bcn#: 9086122084

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k spoke to : henry


issue: transfer to ivr payment

action taken: k spoke to erica

payment arrangement, transfer to ivr payment, educ cx, cx understood, eoc

CR#:
Acct#: 8299400421779088
bcn#: 6673862847

------------------------------------------------------------k spoke to : john lipka


issue: no dial tone

action taken: , ran itg, sent provisioning signal, issue resolved , eoc


CR Ticket #CR086133070
Acct#: 8773402180017473
bcn#: 2035812053

------------------------------------------------------------k spoke to : ronald


issue: wrong cable , buried cable need technician to ,

action taken:

CR#:CR Ticket #CR086135089
Acct#:
bcn#:

------------------------------------------------------------k spoke to : angelica


issue:

action taken:

CR#:
Acct#: 84499100217540367
bcn#:

------------------------------------------------------------k spoke to : mindy


issue:

action taken:
equipment update, educ cx that she can visit the store and get an equipment instead, cx agreed, provide account number to cx, eoc

CR#:
Acct#: 8773110310125229
bcn#:

------------------------------------------------------------k spoke to : brenda


issue: internet on my phone,
home 4077-5
action taken: CR Ticket #CR086145054


Morton599
MORTON599$

CR#:
Acct#:8499050590010084
bcn#: (609) 247-1746

------------------------------------------------------------k spoke to : john


issue:
k spoke to brenda

internet activation, ran itg 20, issue resolved , walk through cx how to connect her roku tv to wifi, educ cx, provide roku number, eo
action taken:

CR#:
Acct#:
bcn#:

------------------------------------------------------------k spoke to : john


issue: video signal has been interrupted

action taken: k spoke to john

cable box issue, ran itg, set tech app, april 22 8-10am, educ cx, cx understood, eoc
#CR086150630

CR#:#CR086147876 / CR Ticket #CR086150630
Acct#: 8499051890402815
bcn#:(848) 224-4950

------------------------------------------------------------k spoke to : jerica


issue: take a tablet ,

action taken:k spoke to jerica

utilize itg 2.0 internet activation, no problem with internet ,


main issue: take off the tablet from her account, transfer to mobile care, ,eoc

CR#:CR Ticket #CR086151708
Acct#:
bcn#:

------------------------------------------------------------k spoke to : wythe

braven

issue: 3months , rebate , newest , xmobile ,
k spoke to wythe

rebates with her mobile , transfer to mobile care , eoc
action taken:

CR#:
Acct#:
bcn#:

------------------------------------------------------------k spoke to : brian gleason

CR Ticket #CR086169085
issue:
Gleason
Redapple43

action taken: set tech app may 2nd 10-12nn

CR#: CR Ticket #CR086169625
Acct#:
bcn#:

------------------------------------------------------------k spoke to : adam susie

dawn ,
issue: no account xfinity , owned modem ,

action taken: 29 Gardenbrook drive , 19977
9 Gardenbrook DrSmyrna, DE 19977

CR#:
Acct#:
bcn#:

------------------------------------------------------------k spoke to : janet


issue: tv living room, tv bedroom not connected,

action taken: k spoke to janet

cable box inquiry, educ cx that she can get one from the store, cx understood

ACP inquiry, sent link to customer for application, eoc

CR#:
Acct#: 8993213030211172

bcn#:(412) 552-8923

------------------------------------------------------------k spoke to : william


issue: mobile actoiva .

action taken:

CR#:CR Ticket #CR086177810
Acct#:
bcn#:

------------------------------------------------------------k spoke to : margaret pop

k spoke to margaret

coax connection has been cut , need tech app, april 21st 2-4pm, educ cx , eoc

issue: xfinity end of march , 3rd floor , coax cable has been cut,

action taken:
apartment below me
CR#:
Acct#:
bcn#:

------------------------------------------------------------k spoke to :
scott

issue:k spoke to scot

utilize itg 2.0 , service back to work before ts, complete itg, eoc

CR Ticket #CR086180985

action taken:

CR#:
Acct#:
bcn#:

------------------------------------------------------------k spoke to : aalex


issue: no pictue , change tv, cable box,

elderly ,
action taken: cable box issue, elderly , set tech app, april 21 8am-10am , educ cx, cx understood, eoc

CR#:
Acct#:8499200071241563
bcn#:
(302) 983-3568
251823821
------------------------------------------------------------k spoke to : jay


issue:k spoke to alex

issue: preston manning ,

action taken:5408866076 /

CR#:
CR Ticket #CR086186775
Acct#:8299600600049555
bcn#: 8138569663

------------------------------------------------------------k spoke to : faith williams


issue: mobile phone activation, k spoke to faith

mobile activation, transfer to mobile care, eoc


Acct#:
bcn#:4109823232

------------------------------------------------------------k spoke to : gail


issue:afternoon, adam lee , gave a number 1005 , old equipment not upgrade ,
k spoke to ryan

utilized itg 2.0, no problem for internet , complete itg

mobile activation, transfer to mobile care

swap equipment inquiry, educ cx that he can visit the store to swap it for free

eoc

CR Ticket #CR086195023

action taken:

CR#:
Acct#:8993114260012431
bcn#:

------------------------------------------------------------k spoke to : dennon


issue: intermittent connection, k spoke to dennon

intermittent connection, ran itg, call got disco while doing ts, endorsed to sup for callback , eoc

CR Ticket #CR086198899

action taken:

CR#:
Acct#: 8499100226339199
bcn#:

------------------------------------------------------------k spoke to : cole


issue: confirm your appointment

action taken:

CR#:
Acct#:
bcn#:


------------------------------------------------------------k spoke to : simir little


issue:

action taken: action taken: april 21st 12nn-2pm
4167
CR#: CR Ticket #CR086204840

CR#:
Acct#:
bcn#:

------------------------------------------------------------k spoke to : miriam

internet connection ,
issue: tv cable ,

action taken:

CR#: CR Ticket #CR086207603
Acct#:
bcn#: 7132567501

------------------------------------------------------------k spoke to : amelou


issue: spam calls ,

action taken:k spoke to pamela

spam call issues, set her number to DNC list , educ cx , cx understoon, eoc

CR#:CR Ticket #CR086209673
Acct#: 8773400211600333
bcn#:

------------------------------------------------------------k spoke to : joseph touzin
8299400051041619

issue:

action taken:

CR#:
Acct#: 443 822 6434
bcn#:

------------------------------------------------------------k spoke to : liz


issue: picked up new cable boxes

action taken: one moment please , channels will be available shortly /

CR#:#CR086215960
Acct#:
bcn#: 8773103760204206 9783736908

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