Notes

Sales:-
Flex :-
I also have a good news for you. As part of your plan you are getting free flex streaming benefits which you can redeem now.
You can use the streaming device to access On demand- thousands of movies+Top Tv series free and X1 app's platform. This benefit is totally free for you for lifetime. There is an activation charge of $15 which is only a one time charge which will be added in your next month bill. however, the service is free for lifetime.
Would you like to redeem the free benefit?

Xfinity Flex is an easy, convenient way to stream thousands of shows, movies for free and premium subscriptions. With Flex you can easily search everything in one menu with the sound of your voice, stream all of your favorites like Netflix, Pandora, YouTube, ESPN3 and access Xfinity xFi to pause WiFi access during family time and troubleshoot WiFi issues. It’s a quick and easy way to manage what matters most to you on your TV.

Alright we respect your decision. However this is totally free for you lifetime so may I know the hesitation that why you do not want to take this offer as it will not add any extra charges in the bill.

XFI :-
I am happy to inform you that you are eligible for XFI complete Plan in which you will get Unlimited data Plan + Free Home WIFI assessment +Xfi Network security + Inclusion of Modem rental fees + Free XFi pods . The original price of this is $30 but as you are valuable to us, you are getting in $10 Pm for lifetime. Sounds good to you ?

Xfi network security-Helps block cyber threats to every connected device.

Once you add xFi complete on the account, after the initial 14-day assessment period, you’ll receive additional email with information about your xFi network performance. After the Whole Home evaluation is complete, the results are sent to the primary email address on file.

If eligible for free pods, you will receive an email "Your most recent review shows that your WiFi coverage may benefit from an xFi Pod, available to you at no additional cost. This email will include a link to order an xFi Pod; once completed, the xFi Pod will arrive within five to seven business days. The same online order link will be available in xFi's Notification Center and the xFi Pod Redemption tile in the Overview tab of the Xfinity app or xFi website."

An xFi Pod works to extend your WiFi network, and help eliminate deadspots for more consistent coverage and creates a powerful mesh WiFi network that finds the fastest connection in your home, to keep you seamlessly online as you move around.

XM Home Phone :-

I have great deal for you , As I can check you have landline services with number - , I will port the same landline number with Xfinity mobile and provide you FREE Samsung A54 5G phone, Also for landline, you are paying $30 approx.

After porting, you will just need to pay $15 only So that's the half of the amount.

Also you will get discount on current bill up to $25 and you can use the same landline number with FREE mobile. Along with that, I'll provide you unlimited calling + unlimited texting with 1GB data. I would recommend you to try this FREE service as NEW service will bring NEW happiness in your life.

Payment Arrangement :-

As a customer myself I would to help you restore the services today however since the system has verified that there was an unsuccessful payment arrangement it will not let us process another extension as we have reached the maximum days and amount of delinquency.

The payment arrangement is automatically being set up by our system and without eligibility, your service will not be restored as well even if you schedule a new future payment.

Hoping for your understanding. If only this is within my control, I will do it in a heartbeat. I am also a customer myself outside the office so I know how important this is. I just want to be transparent and ensure to resolve your issue without giving false information.

It is never our intention to deny or deprive you with any extension and the current status of the account limits us to do so. I am hoping for your compassionate understanding that we follow certain mandates and we also bound to a certain limit like a normal person.

I understand your situation as I also live within a budget. I know this is not an easy situation for you and I am doing all the possible options here to extend the payment, though the account reached the maximum days of delinquency

I hope you will not take this against me as I only want to be transparent and ensure to resolve your issue without giving false information. I know that we sometimes go through rough times and I'm hoping that you get through the situation favorably.

We have done our best to process your request . We have exhausted our resources, but we are getting the same result since your account is in a maximum days of delinquency. For us to reactivate your services again, the payment of the past due balance should be processed. Once you have done the payment, your services will be automatically get restored.

We understand that many customers are experiencing financial hardship that makes it hard to pay their bill, and we want to provide flexible payment options for those who are eligible. You are eligible for installment plan so service will remain active.

Movers :-
Congrats on your new home! What an exciting accomplishment for you! We certainly would appreciate continuing our relationship with you and thank you for your continued business.”

No Service :-
I can understand your concern however I am sorry to inform you but it seems currently comcast services are not available at your area. For this I can submit a ticket to first send out our sales team to check your area to see if we can provide connection line there to provide services, then we can follow up further and share plans detail.

I request you to please help me with your working mobile number so that I can go ahead and submitted the ticket from my side.

Service Cancel :-
Just to set right expectations, I will share best internet only deal, however to apply the same deal you need to call as we do not have an access to disconnect the services , I hope you will understand on my behalf. I will also mention notes so that you do not have to repeat it again.

I'm sorry to hear that. We would love to keep you as a customer. Is there a particular reason you want to disconnect?”

Wifi band:-

To Differ 2.4 and 5.0 -:

1-Please go to below link https://xfinity.com/myxfi

2- Select VIEW NETWORK DETAIL'S>Click See Network>EDIT WIFI

3- Check the box 'Use different Names for 2.4 Network and 5.0 Network'

4- A security pop up will appear, please ignore it.

5- Update the 2.4 WIFI Name to - and 5.0 WIFI Name to - and click Apply changes.

DATA USAGE -

1- Because of personal security I am being restricted to check the exact data usage or sites, download are accessed for specific device to determine which device is using more data for scenarios like this we have customer security team data usage escalation available.

2- For this let me share the options available to check the break down of data usage from your end and also escalate this issue with the customer security data usage team. So if there is any discrepancy we can fix it for you.

You can check data usage breakdown on your smartphone/tablet, just go to Device setting>Data usage for this.

On your Windows PC, go to control panel>Network and sharing. Select data usage to view the breakdown there.

On the Xfi App we can only check monthly data usage and keep monitoring on network activity on daily basis.

-: Also, You can view your Monthly Data Usage in Xfinity My Account. You’ll need to sign in with your Xfinity ID and password.

When you open the app, tap Internet on the top left menu bar or on the Overview screen.

You’ll see your current data usage in a box at the bottom.

Tap that box to view data that was used in previous months.

Contact Numbers :-

1- ACTIVATION - (1-855-652-3446) - Hours of Operation Monday - Sunday, 7:00 AM - 1:00 AM ETD.

2- CENTRAL SALES - 1-877-424-2028 - Mon to Fri - 8 AM to 9 PM & Sat/Sunday - 8 AM to 6 PM.

3- SEASONAL HOLD - 1-888-633-4266

4- PREPAID - 1-855-757-7372

5- Internet essential - 1-855-846-8376 - 08:00 AM - 12:00 AM ET, seven days a week.

6- CSA - 1-888-565-4329 - Hours of Operation 6:00 AM - 2:00 AM ET/Seven days a week.

7- Weekly Passes - 1866-489-0919

8- Gift Card - 1-800-526-3268

9- Xm care - 1-888-936-4968

10- data usage - 1-877-807-6581

11- Movers- 1888-245-4000

12- Retention - 1866-470-6654

13 - ACP - 1855-254-8687

14 - UPS - 1800-PICK - UPS

Call Back :-

I would have loved to call and help you, but I would like to inform you that as I am from chat repair team so I will help you on chat as well .
However you can share your query with me here on chat and I will try my best to resolve it.


Since you’re looking to have a word with Voice representative, you can schedule a callback on- https://www.xfinity.com/support/schedule-callback , however; I’m here to help you with the issue you’re experiencing with Xfinity services

I know it may have been quite struggle for you to reach us over the phone. I myself would love to talk to live representative to properly explain what's happening but if you can tell more about your concerns today, rest asured I would do my best to make it as efficient and seamless as possible for you.

How to scheduled the payment -

Please login into XFINITY account

After that click on my account tab

Then click on settings tab

After that click on scheduled payments on the left panel

Once you will click on scheduled payments then you will see the option of schedule a payment.

As, we have performed all the troubleshooting steps but you are still getting the same issue , In that case I will schedule the trouble call for you, so that once a technician will come and check all connections and resolve the issue for you. Shall I schdule technician visit?

TECHNICIAN
What's a good number for us to contact you prior to the tech visit?

The soonest available tech schedule is on , does that work for you?

Here's the ticket number for your tech visit .

If you wish to change or cancel your service appointment, go to http://My.XFINITY.com and click the 'My Account' header near the top of the page . You will also get an email with all the details of appointment scheduled.

You can download the Xfinity app at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to manage technician appointments including rescheduling through your tablet /mobile device”

If you are not available for the visit then anyone can be there who speaks English and is above 18 years. They just need to have a copy of ID proof and a letter from you, authorizing the person to be there on your behalf.

No charges will be applied for any issues identified at Xfinity end or equipment rented out by Xfinity.

If your waitlist appointment spot becomes available, we'll text you the day before at the latest to notify you; you will have 30 minutes to accept this new appointment spot by replying Y. If your waitlist spot does not become available, or you do not accept the waitlist spot, we will keep your original appointment for

Also, On the day of the appointment you need not to contact us to inquire for technician arrival status. View the time or date of upcoming appointment, as well as the Estimated Time of Arrival of technician as the appointment draws close. You can easily view the information via Xfinity App.

Outage:-
The reason why you are not getting any service properly is because of an ongoing outage in your area. This is due to some possible congestion of signals flowing in one of the poles within the area. We already sent our Engineering team out and they are working on this.

The estimated time of resolution will be at --- . I can also set your account to receive notifications through your mobile once the outage has been resolved. Please provide me your mobile number.

For future reference, you can sign in to https://www.xfinity.com/support/status and know about ongoing outage in your area. You can also update your phone number to get text message as soon as your services are restored.

I understand it was supposed to end by *** but due to technical issue outage got extended. Please be assured services will restore by ..

I understand how it feels to be in situation like this. I know how important a working internet connection is. If it is in my scope I would be more than happy to get this fixed for you but the issue is from server end due to outage so it cannot be fixed remotely. Please be assured dedicated team is already working on this and services will be restored by.

The least that I can do right now is to at least apply a fair credit on your account to the number of hours it was affected and will make sure that it will reflect on your next month's bill so that you will be just paying for the services that you used and not being affected by the outage.

UID Login issue :-

Please help me with username you are trying to access ?

As I have checked in the system, there is no phone number or any non comcast email address registered on your account for password reset as a recovery option.

To reset the password, first we will need to register either phone number or non comcast email address on your account and then only we will be able to reset the Xfinity account password. However this is one time process and after registering details you will be able to reset the password in future on own.

If you choose to register your phone number make sure it's a smartphone number and phone must be connected to your own Xfinity wifi (in home network).

Similarly if you choose to register the non comcast email address, the device through which you will access the email must be connected to your own Xfinity wifi (in home network).

I have successfully registered your phone number or non comcast email address on the account. However before we reset the account password you will need to verify the phone number or non comcast email address. And to do this you might have received one SMS or email with the verification link mentioned in it.

Please click on that link and verify the same. Confirm once done.

Please visit following link to reset your Xfinity account password : https://idm.xfinity.com/myaccount/reset

Once you visit the link, perform the following 3 simple steps:

1) Enter your username.

2) Enter the captcha code shown on screen.

3) Select the phone number or non comcast email address through which you have chosen to reset the password. Then enter the reset code sent to your phone number

or non comcast email address. Finally enter your new password.

Confirm once you are done.

I request you to please go to the above link to reset the pasword, Once done please confirm on the chat.

Since you are not connected to in-home wifi we will not be able to register the recovery options that your non comcast email address or phone number on account.

Hence we will not be able to reset the password in this way.

INTERNET TS :-

How long have you been getting this issue and were there any troubleshooting steps performed earlier?

I'm going to reach out to your modem to make sure it's communicating properly. No need to do anything on your side while I run these tests for the next minute or two.

Please help me with CMAC MAC address of modem. The MAC address is written on the back/bottom side of modem.

Please confirm me the current status of power light on modem whether it is On, Off or flashing ?

I am now going to perform a diagnostic check of your services & equipment. This "Health Check" verifies the current status of your equipment and your services. It should only take 2-3 minutes for the results.

I have successfully done with the reset process, please try to connect and check is it start working or not ?

I just checked the account device settings on your account and I believe it has an opportunity for perfection. What I am going to do is that I am going to optimize it for best speed and stable connection. Rest assured by the time I am done your connection will be perfect.

I have successfully update the details from my system, please try to connect with the new Wifi name and password and check is it start working or not ?

Appreciation :-
I noticed while authenticating your account that you've been with us for the last sometime. I'd like to say thank you for your loyalty, for being our customer and for choosing Xfinity. We really could not be doing this without you.

I see that you have been with Comcast as a customer for quite some time. We appreciate your loyalty. I hope that aside from the issues you are having that your day is going well.

Let me take this opportunity to welcome you to Xfinity family. Thank you so much for choosing Comcast to be your service provider. We are so grateful to have you and we value your business.

SELH HELP :-

1- While working would like to inform Most service issues can be fixed with troubleshooting via Xfinity app. For future use, I would recommend to try using the Xfinity app to fix to fix internet issue, fixed cable issue, check for service outages, pay bills, manage your account online and do the troubleshooting - all on the Xfinity app. The app is exclusively for Xfinity customers and available on Google/Apple Store. If you have not used it, I would recommend to give it a try and you will find it easy & convenient to manage your Xfinity account.

All you need is Xfinity User ID & Password to login. It is easy to troubleshoot, when you have time visit the page https://www.xfinity.com/support/articles/my-account-app-internet-mobile-troubleshooting.

DSAT SAVER :-

I am really feeling bad that you have to go through this and contacted multiple time for same thing.

This time I will personally take care of this and will do my best so that you do not have to contact again for the same issue.

I really apologize for unpleasant experience which you had faced being a valuable customer of the Comcast family. Please allow me to overturn this situation.

Thank you for bringing this to our concern. Let me quickly check it and help further to get this resolved.

Just to set right expectation it may take few minutes to get everything fixed so please bear with me while I am checking account and troubleshooting to resolve it for you.Your patience will be highly appreciated.

I am really feeling bad for this and you might thinking that I am of no use but trust me I have tried my best to get this fixed.