Notes
Notes - notes.io |
CB:(301)233-1827
Acc:8299420661473598
Issue/Reso:manual tech on set of call-successful,cx wants to update primary number to (301)233-1827-successful,EOC
-------------------------------------
Roj talked to Todd Coolahan
CR086193319-NBX ITG 1.0
CB:(443)790-2020
Acc:8299400023026284
Issue/Reso:cx wants to know why his bill is at 171.78-discussed the bill details,cx used profaity words and disconnected the call,endorsed to support,EOC
-------------------------------------
Roj talked to Oj Johnson
CR086194953-NBX ITG 1.0
CB:(617)901-1521
Acc:8773103501199608
Issue/Reso:cx wants to cancel self install plus and service order-successful,EOC
-------------------------------------
Roj talked to Charles Sampson
CR086196418-NBX ITG 2.0
CB:(410)262-3131
Acc:8299400462941209
Issue/Reso:cx is unresponsive from the beginning-ghost spiel,EOC
-------------------------------------
Roj talked to John Claussen
CR086203291/CR086203650/CR086205877/CR086207111-NBX ITG 2.0
CB:(508)631-1526
Acc:8773102710592140
Issue/Reso:cable box activation but cx already restarted cable box and confirmed it to be up and working,ran itg for picture quality issues because display is coming in and out-resolved,ran itg for general audio issues because cx doesn't have audio even it is already in high volume-issue resolved,EOC
-------------------------------------
Roj talked to Susan K Simons
CR086210804/CR086211073-NBX ITG 2.0 and 1.0
CB:(814)310-5408
Acc:8993206360127323
Issue/Reso:cx wants to know why the number in her phone is now diffrerent,deleted the other number (814)310-5422 and reregistered (814)310-5408,call got disconnected while on the process and supervisor tried to contact cx but no answer,endorsed to support,EOC
-------------------------------------
Roj talked to Paul Roux
CR086214864-ITG 2.0
CB:(978)429-5520
Acc:8773102490823202
Issue/Reso:modem activation,set up wifi name and password,issue resolved
-------------------------------------
Roj talked to Timothy Birch
CR086221630
CB:(848)525-4720
Acc:8499051780011064
Issue/Reso:flex box activation but account is under disconnect,completed service order through ECM,ran itg for activations,issue resolved
-------------------------------------
Roj talked to Marni Mitchell
CR086224704
CB:(609)760-6446
Acc:8499050230429884
Issue/Reso:modem activation,ran itg for activation and routed to tech appointment,issue resolved
-------------------------------------
Roj talked to Deamoy Livermore
CR086228950
CB:(724)651-2954
Acc:8993211290605802
Issue/Reso:modem activation,ran itg for activation and routed to tech because of Red Docsis Health,set up wifi name and passsword,cx wants to just use the old modem and have the techh appointment,endorsed to support for callback,issue resolved
DEAMOY
Xfinity2023
-------------------------------------
Roj talked to Margret Gaughan
CR086234281
CB:(860)978-4727
Acc:8773400230142333
Issue/Reso:cx ported the number end of february (860)232-1341 but she still being charged with the previous provider which is frontier,tranferred to port in department,educated cx she will be transferred,EOC
-------------------------------------
Roj talked to Kenneth Branch
CR086236758
CB:(202)394-3708
Acc:8299420321238829
Issue/Reso:modem activation,ran itg for activation and routed to tech appointment but upon discussing the possible charge cx disconnected the call,endorsed to support,EOC
-------------------------------------
Roj talked to Vidyasagar Malepu
CB:(315)212-3219
Acc:8299400312424547
Issue/Reso:cx wants to switch to iPhone 14 Pro max and cancel the iPhone 14 Pro-educated cx that he can no longer get the discount if he will add a line for new phone now,cx don't want to proceed in cancelling it,EOC
-------------------------------------
Roj talked to Justin Tolbert
CR086244079
CB:(443)985-4156
Acc:8299400421902235
Issue/Reso:modem activation,ran itg for activation,set up wifi name and password,issue resolved
Tolliver84
Northern02
-------------------------------------
Roj talked to Phil Smith
CR086245709/CR086246580
CB:(301)616-4191
Acc:8993206800014271
Issue/Reso:cx is having a black screen,ran itg for no picture issues,issue resolved
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