Notes
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ISSUE: Ghost call
STEPS TAKEN: Endored the situation to my support
REMARKS: No changes made on the account.
TICKET:
CALL BACK NO.: 4435366002
ACC NO.: 8299400330913588
PITCH:
SN.:
CMAC:
------------------------------------
CALLER: Pamela Bolden
ISSUE: Phone activation. CX just added the phone service today and it is still under SODI
STEPS TAKEN: advised cx that it will take 24 hours from adding the service so it will be activated.
REMARKS: call got disconnected. No actions made on the account.
TICKET:
CALL BACK NO.: (203) 410-4530
ACC NO.: 8773404133334187
PITCH:
SN.:
CMAC:
------------------------------------
CALLER: Eugene Legg
ISSUE: Can't receive calls/ring once then dead air.
STEPS TAKEN: Ran ITG/ routed to 1 hour waiting time to confirm the resolution.
REMARKS: Customer agreed.
TICKET: CR086197355
CALL BACK NO.: (240) 476-3940
ACC NO.: 8299400021696658
PITCH:
SN.:
CMAC:
------------------------------------
CALLER: Andrew C Csech
ISSUE: TN and new cable box activation
STEPS TAKEN:
REMARKS: Issue resolved
TICKET: CR086200734 - TN activation
CALL BACK NO.:
(412) 225-4360
ACC NO.: 8993208010007004
PITCH: 3153
SN.:
CMAC: B85E7106A2BB
------------------------------------
CALLER: Sarah Hall
ISSUE: cable box activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR086208697
CALL BACK NO.:
(443) 834-9116
ACC NO.: 8299400280337424
PITCH:
SN.:
CMAC:
------------------------------------
CALLER: Michael Soldicich
ISSUE: TN activation
STEPS TAKEN: Ran ITG
REMARKS: Routed to advance tech dept for further assistance with multiple phone number activation.
TICKET: CR086213340
CR086208506 - ITG ticket to advance tech dept.
CALL BACK NO.:
(508) 397-7721
ACC NO.: 8773102230144166
PITCH:
SN.:
CMAC:
00403680EC74
------------------------------------
CALLER: Chanel Stansbury
ISSUE: Flex activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR086219343
CALL BACK NO.:
(301) 991-6009
ACC NO.: 8299400440331390
PITCH:
SN.:
CMAC:
------------------------------------
CALLER: Larry Burrell
ISSUE: Modem and telephone activation
STEPS TAKEN: Ran ITG
REMARKS: Issie resolved
TICKET: CR086226205
CALL BACK NO.: (434) 710-9624
ACC NO.: 8299600360014088
PITCH:
SN.:
CMAC:
B85E71F8255C
name: Midnight
pw: Charity123
------------------------------------
CALLER: Harry Kuehnle
ISSUE: Modem's docsis health is red and it's offline.
STEPS TAKEN: Ran ITG - routed to self service option but did'nt recommended tech appointment.
REMARKS: customer decided to get a new box in the store.
TICKET: CR086230660
CALL BACK NO.: 8499101820431481
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