Notes

cx: Terry

an: 8299610140070037

cb#: 540

issue: wants a technician bcs he want to move all the wire line that is blocking his drive way

resolution: create a ecm ticket
ECM0001306150

ct#:

pitch:


____________________________


cx: Joyce

an: 8299420600303625

cb#: 3019800618

issue: wants to activate internet

resolution: run itg // anual resart w receie text message n the next 10 minutes for updates

ct#: CR085880856

pitch:


____________________________


cx: Joelle

an: 8499102530252761

cb#: 8565036397

issue: last representative told her she have active cable outlet ut she actually don't have one

resolution:

ct#:

pitch:


____________________________


cx: Myreshia

an: 8299400441897407

cb#: 4108319455

issue: need the white cord iorder for her eqipment to work

resolution: manual tech

ct#:

pitch:


___________________________
_


cx: Theresa

an: 849905012037828

cb#: (302) 287-0670

issue: wants to activate internet

resolution: call gt disc upon asn her for the sn // endrse to sup

ct#:

pitch:


____________________________


cx: Keith

an: 8299610264114397

cb#: 7035857516

issue: wants to active own equipment

resolution: add the own eq to his account // run itg // issue resolved

ct#:#CR085920666

pitch: not eligible

f8790a640ea1
sbg8300
____________________________


cx: Mark

an: 8773201100160599

cb#: 6038284472

issue: wants to activate cable box

resolution:run itg // issue resolved

ct#:#CR085922273

pitch:


_____________________________


cx: Peter

an: 8773100640089542

cb#: 5083266871

issue: wants a new modem and wants me t send sgnal n the equipment

resolution: run itg // ship a equiment

ct#: #CR085923783

pitch:


____________________________

cx:Gopi
an: 8499100820058898
cb#: 3027537540
issue: wants to activate the internet
resolution: cx has peding disc // sheis paying while on phone with me thrugh the a educate the cx that it will shw up after 24 hours in order to acivate equipment
ct#:
pitch:
tg1682g
92bb
4c12654092bb
____________________________

cx:Beankka
an: 8299410010144628
cb#: 4108453933
issue: wants to activate mobile
resolution: provide mobile service number
ct#:
pitch:

____________________________

cx: Tanzja
an:8499051160098210
cb#: 6097814559
issue: wants to activate the internet
resolution: run itg // routed to technician appointment
ct#: #CR085935826
pitch:
hondora barbara
rdk030336
____________________________

cx: Andrew
an: 8299400023664118
cb#: 4107761866
issue: wants to activate the internet
resolution: completed the open work order // run itg
ct#: #CR085940017
cx: Jasmee
an: 8499053240715565
cb#: (973) 803-1343
issue: call disconnect the cx said "just a moment"
resolution:
ct#:
pitch:

____________________________

cx: Jordan
an: 8499101770049671
cb#:2673287616
issue: wants to activate her internet equipment
resolution: upon checking her account its soft dsconnect she sais she made a payment las wee but no documentation of her taling to a representative