Notes

Acc. #: 8299400433614380
CB #: (202) 321-0130

Reasy spoke to: Marguerite
Issue: cx requested a tech. visit/ cx has no coax wall outlet
Resolution: ran itg// educate the cx there will be no troubleshooting process that will happen it's just that we need the process in order for us to route into the tech. visitation// sucessfully appointed a tech. visit// issue resolved//eoc.
#CR085857259


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Acc. #: 8773400170211841
CB #: (860) 966-8376

Reasy spoke to: Roland Nadeau
Issue: remove from the seasonal earlier than the end date
Resolution: educate the cx about the seasonal plan// contact higher dept. to request a cancellation// seasonal plan cancelled//issue resolved//eoc.


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Acc. #: 8773403720139835
CB #: (860) 575-6247

229195387
#CR085866560
Reasy spoke to: Naomi
Issue: cannot connect to the internet
Resolution: asked probing question if the cx perhaps wanted to just change the wifi password// cx agreed// ran itg// set up new password// cx was able to connect to the internet except for the printer// educate the cx to just contact the OEM of her printer// issue resolved//eoc.


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Acc. #: 8499050280288883
CB #: (856) 266-2778

XRE-10000
XFI11XC5222300AE9BICO0
#CR085873062
Reasy spoke to: Virginia
Issue: CABLE BOX ACTIVATION
Resolution: ACTIVATE THE EQUIPMENT IN THE BILLING//RAN ITG// SEND SIGNALS// CABLE BOX WORKING FINE//ISSUE RESOLVED//EOC.


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Acc. #: 8771100270671454
CB #: (847) 644-9462

32985 JHON MART APT. 202

Reasy spoke to: Connie
Issue: INTERNET ACTIVATION
Resolution: pull up the acc.// verify the acc.// educate the cx the need to connect her over into the central dept. because she called in from north-east dept.// educate the cx about the minimum waiting time// eoc.


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Acc. #: 8299700044098604
CB #: (301) 672-3581

Troy Matthew
#CR085879198
Reasy spoke to: Edward
Issue: INTERNET ACTIVATION
Resolution: LET THE CX HOOK UP THE EQUIPMENT// CX MENTIONED HE HAS HAVING A HARD TIME SEEING// GIVE THE CX THE RESOLUTION TO HAVE SOMEONE OR HAVE A TECHNICIAN VISITATION IN ORDER FOR THEM TO HOOK UP THE EQUIPMENT INSTEAD FOR HIM// CX AGREED// SCHEDULED A TECH. VISIT// INFORMED THE CX THERE WILL BE NO CHARGE, HE'S UNDER INTERNET ESSENTIAL, FIRST TIME VISITATION// ISSUE RESOLVED// EOC.

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Acc. #: 8299420610458534
CB #: (301) 233-0026


Reasy spoke to: NO RESPONSE
Issue: GHOST CALL
Resolution: CX HAS NO RESPONSE


====================================================================
Acc. #: 8499053270725385//8499053141446914
CB #: 9732340979

[email protected]
Britney52$
#CR085894270
Reasy spoke to: JAHAAD
Issue: INTERNET AND CABLE BOX ACTIVATION
Resolution: pull up the acc.// verify the acc.// ran itg// set-up wifi name and pass.// call got disconnected// endorsed to a support// eoc.


====================================================================
Acc. #: 8499100120677116
CB #: 2672570217


Reasy spoke to: Eugene
Issue: Internet Activation
Resolution:
2 lines for the phone
(267) 257-0217
Geno
Galaxy Note 8
2678795488
358503088114062
A receipt for order
#3729600189453357200
has been emailed to
[email protected]
====================================================================
Acc. #: 8773201620035925
CB #: 5086337799
#CR085916854
Reasy spoke to: Barbara
Issue: tech. appointment
Resolution: RAN ITG// EDUCATE THE CX THAT THERE WILL BE NO TROUBLESHOOTING PROCESS// SET-UP A TECH. VISIT// ISSUE RESOLVED//EOC.


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Acc. #: 8773101940335619
CB #: (774) 340-8710

#CR085918184
Reasy spoke to: Lilian De Lima
Issue: tech. visit
Resolution: PULL UP THE ACC.// VERIFY THE ACC.// RAN ITG// EDUCATE THE CX THAT THERE WILL BE NO TROUBLESHOOTING PROCESS THAT WILL HAPPEN WE JUST THE PROCESS TO ROUTE US IN APPOINTING A TECH. VISIT// EROOR IN APPOINTING A TECH VISIT// ACC. DISCONNECTED// CONTACT SALES DEPT.// EOC.

9782210520

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Acc. #: 8993115940037441
CB #: (717) 870-7414

3322
#CR085922403
Reasy spoke to: Teresa
Issue: CABLE BOX NO PICTURE// STUCK IN WELCOME SCREEN
Resolution: PULL UP THE ACC// VERIFY// RAN ITG// SEND SIGNALS// EDUCATE THE CX TO WAIT FOR AN HOUR FOR HER CABLE BOX TO HAVE UP AND RUNNIN// EOC.