Notes

ACC#: 8993114770129345
CB: 5708157016
PITCH:

Earl spoke to Bernard
Concern: calling to sign up a new service//
Actions taken: check account//there is an active account on the address//advise cx to go to xfinity store and bring proof of residency abut cx won't do it because he is disabled//agent tried to contact active account holder on the same address but cannot be reached//call got disco//endorsed to sup



had an account last year//but have a 1000

5702999128

5704784559

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ACC#: 8299200060276275
CB: 3025197805
PITCH:

Earl spoke to Robert
Concern: modem activation and xfinity flex activation
Actions taken: ran ITG for modem activation//issue resolved//ran ITG for flex activation//issue resolved//EOC

CR Ticket #CR085833943

robert61
61robert

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ACC#: 8499051490783390
CB: 8562647390
PITCH:

Earl spoke to Robert
Concern: tried to activate a new modem equipment
Actions taken: add modem to the account//ran ITG//routed to tech appointment for network intermittency//issue resolved//EOC
CR Ticket #CR085838463


5 phones for 200

call back on //8569797849


0040368E9D06
MOT09E06
8569797849
MT8733
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ACC#: 8773400112724125
CB: (860) 378-9886
PITCH: yes

Earl spoke to Parveen
Concern: got a new internet modem and wanted it activated
Actions taken: ran ITG//modem is offline//set tech appointment//issue resolved//EOC
CR Ticket #CR085848005
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ACC#: 8773110210235441
CB: (413) 219-2376
PITCH:

Earl spoke to Debra/Melissa
Concern: new modem activation
Actions taken: ran ITG//modem is offline//set tech appointment//EOC


connect more//


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ACC#:
CB: 9087835810
PITCH:

Earl spoke to Lisa Prownfield
Concern: inquired how much internet and tv service with xfinity
Actions taken:

110 Orangewood Drive, Brick, New Jersey 08723
lkjjjui

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ACC#: 8299610264109223
CB: 5715588312
PITCH:

Earl spoke to Steve
Concern: cannot log in to xfinity app//cannot create xfinity ID after downloading the app and
Actions taken: ran ITG//still not resolved//escalated to csa department//EOC
CR085873679
Melanie

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ACC#: 8773400010177004
CB: (860) 671-0006
PITCH:

Earl spoke to Pierce
Concern: wants to activate a flex box on his wife's account
Actions taken: pull up Sara Cousins' account//verify//could not activate flex because Sara has cable service//educate cx//EOC


55 Gay Street Sharon, CT 06069
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ACC#: 8499053220906721
CB: (973) 380-1676
PITCH: CALLBACK 10 AM//

Earl spoke to Vladimir
Concern: new modem activation
Actions taken: ran ITG//no coaxial outlet//bypassed ITG to set tech appointment//ISSUE RESOLVED//EOC

CR Ticket #CR085887126

H20/23/android

Problem creating new customer
An error occurred while trying to create a new customer because some data is missing from their Comcast cable account.

To resolve this issue, you'll need to create a case and copy/paste the red error information below.

ERROR CODE:MBC-3000

DEBUG INFO:

MDBNXPPSHE1681515707AT

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ACC#: 8499050321092237
CB: (640) 212-8269
PITCH: yes//with t mobile

Earl spoke to Jasmine
Concern: modem activation
Actions taken: ran ITG//set wifi name and password//issue resolved//EOC
CR Ticket #CR085896312

name: Jasmine Black
password: 07231987

140 3

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ACC#: 8773405020355078
CB: (203) 535-1305
PITCH:

Earl spoke to Barbara
Concern: receiving calls from anonymous number
Actions taken: ran ITG//turn on anonymous call rejection//issue resolved//EOC
CR Ticket #CR085900899



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ACC#: 8499050140222890
CB: (908) 229-8877
PITCH:

Earl spoke to Nicole
Concern: new modem activation
Actions taken: ran ITG//set wifi name and password//issue resolved//EOC
CR Ticket #CR085905731

name: 7806 Beach House
pass: Nicolesbeachhouse


Nicole-1
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ACC#: 8299610130395097
CB: (571) 442-6321
PITCH:

Earl spoke to Jack
Concern: wants to move to new service address
Actions taken: transferred to national movers department//issue resolved//EOC

475 Front Royal Road, Strasburg, VA 22657


thursday-6pm

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ACC#: 8773202420315392
CB: (813) 951-3817
PITCH:

Earl spoke to gary
Concern: modem equipment activation
Actions taken: ran ITG//set wifi name and password//issue unresolved//endorsed to support//EOC
CR085916443

name: Lighthouse
pass: RedLion308!

verizon-

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ACC#: 8499200071994567
CB: (302) 585-6703

PITCH:

Earl spoke to Robin
Concern: wanted to activate a new modem
Actions taken: ran ITG//modem is offline//cx doesnt want to sched appointment//update number to be associated on the account//EOC
CR Ticket #CR085923754

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