Notes
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issue:call forwarding issue
steps:tried configuring on xpg/forwarded to sup
acc:8773202420045320 6032345818
Y
-----------------------------
*caller:rafael
issue:inquired about due date bill
steps:educated that it takes 1 month for soft disco
acc:8499053240708917 917771-9605
Y
-----------------------------
*caller:david
issue:agent swapped number
6109178553 customer also wants another line 4849249911
steps:removed previous number and added new number, educated that there is still a pending work order that needs to be completed for another line to be added
acc:8499102790019314 6109178553
mia tech department-vxi clark
Y
-----------------------------
*caller:richard
issue:landline not working/wants tech visit so that there is another phone jack on the wall so that the base of the telephone and the modem are on different locations
steps:just needs a direct connection from the base of the telephone to the modem/scheduled tech visit
acc:8773105101126147 5089440500
Y
-----------------------------
*caller:rania
issue:tech came to add wall outlet but cx cannot connect it to the wall wants another tech visit
steps:ask sup for schedule tech
acc:8299420610984570 2022706152
-----------------------------
*caller:dora
issue:cx swapped new modem and phone is not working
steps:registered number on new modem/tested phone number/eoc
acc:8773110181061495 4137823721
Y
-----------------------------
*caller:janice
issue:wants Starz removed/needs help resetting password
steps:removed Starz 3044766394/ran itg but cx cannot still set pass CR Ticket #CR085930527 routed to CSA/ transferred to CSA
acc:8993206920224826 304476-6394
Y
-----------------------------
*caller:lurell
issue:chanel on/off and pauses. rdk 03053
steps:ran itg #CR085935849/ gave credit 55.93
acc:8773103222432015 617407-4352
-----------------------------
*caller:tina
issue:rdk03004,xre00294
steps:ran it routed to tech
acc:8993116230027225 (410) 608-6009
Y
-----------------------------
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