Notes

Nature of the Problem: Customer called to cancel the reservation due change of plans.
The clients desired resolution: Cancel free of charge and get the full refund.
Did you call the hotel: What was the outcome: N/A
Did you call AAS: What was the outcome: N/A
What else did you do to resolve the situation:
What was the final outcome of the call: The reservation was cancelled free of charge on admin.
Resolved or Escalate: Resolved


Nature of the Problem: Customer called to cancel the reservation due change of plans.
The clients desired resolution: Cancel free of charge and get the full refund.
Did you call the hotel: What was the outcome: Yes, I spoke with from the front desk, and gave the approval to cancel free of charge. Cancellation number #
Did you call AAS: What was the outcome: N/A
What else did you do to resolve the situation:
What was the final outcome of the call: The reservation was cancelled free of charge by the hotel.
Resolved or Escalate: Escalate.


Nature of the Problem: Customer called to cancel the reservation due change of plans.
The clients desired resolution: Cancel free of charge and get the full refund.
Did you call the hotel: What was the outcome: Yes, I spoke with from the front desk, and gave the approval to cancel free of charge. Cancellation number #
Did you call AAS: What was the outcome: Yes, I spoke with from, and was able to confirm this information with the hotel. So s--he cancelled the reservation and processed the refund.
What else did you do to resolve the situation:
What was the final outcome of the call: The reservation was cancelled free of charge by the hotel and fully refunded by
Resolved or Escalate: Resolved.

Nature of the Problem: Customer called to modify the check in date to be on and check out date .
The clients desired resolution: Modify to the desired dates.
Did you call the hotel: What was the outcome: n/a
Did you call AAS: What was the outcome: N/A
What else did you do to resolve the situation:
What was the final outcome of the call: The reservation was modified on voyager with a refund/charge of USD$ (customer agreed).
Resolved or Escalate: Resolved.


Nature of the Problem: Customer called to modify the check in date to be on and check out date .
The clients desired resolution: Modify to the desired dates.
Did you call the hotel: What was the outcome: Yes, I spoke with from the front desk, and modified the dates check in date: check out date:
Did you call AAS: What was the outcome: N/A
What else did you do to resolve the situation:
What was the final outcome of the call: The reservation was modified free of charge by the hotel.
Resolved or Escalate: Resolved.


Nature of the Problem: Customer called to modify the type of room from bed to a bed .
The clients desired resolution: Modify to the desired dates.
Did you call the hotel: What was the outcome: n/a
Did you call AAS: What was the outcome: N/A
What else did you do to resolve the situation:
What was the final outcome of the call: The reservation was modified on voyager with a refund/charge of USD$ (customer agreed).
Resolved or Escalate: Resolved.


Nature of the Problem: Customer called to modify the type of room from bed to a bed .
The clients desired resolution: Modify to the desired dates.
Did you call the hotel: What was the outcome: Yes, I spoke with
Did you call AAS: What was the outcome: N/A
What else did you do to resolve the situation:
What was the final outcome of the call: The reservation was modified by the hotel.
Resolved or Escalate: Resolved.