Notes
Notes - notes.io |
Acc# 8299420190540503
Callback#
Joy spoke to: Sidy
Issue: internet not working
Actions Taken: Run ITG // modem offline // sent signals // modem still offline // routed to tech // problem with setting up tech // endorsed to support // EOC
2c30330433a8
*************************
WiFi
04281227
Acc# 8773400235012903
Callback#
Joy spoke to: Jeannicole
Issue: Internet activation
Actions Taken: Run ITG // provsioned device // manually reset wifi name and password // cx can connect and surf the internt // issue resolved // EOC
CR094569991
CR094571495
*************************
Acc# 8499200070457483
Callback#
Joy spoke to: Ralph
Issue: getting the message that the box needs to be initialize
Actions Taken: Run ITG // sent signals // restarted the cable // cx follow on screen activation // stuck on the voice guidance // process tech appointment
CR094581483
02021
*************************
m112
3023453244
m11218tfc741
Acc# 8773100670063680
Callback# 5089849220
Joy spoke to: Joseph
Issue: cable activation // cx seeing message tv box needs to be initialize before proceeding
Actions Taken: Run ITG // sent signals // cx follow on screen activtaion but stuck on the voice guidance // cx alreeady have tech for tomorrow aT 8-10AM // eoc
*************************
10868c
Acc# 8299400421921177
Callback#
Joy spoke to: Reid
Issue: internet activtaion
Actions Taken: Completed the pending order on the account // run ITG // bypass steps to route to tech, cx refuse to troubleshoot, requested for technician // set up appointment on 6/26 at 1-3 // EOC
7246528945
8993211300012965
*************************
xre02021
Acc# 8993211300012965
Callback#
Joy spoke to: Joan
Issue: cable not working
Actions Taken: run ITG // sent signals // cx stuck on the voice guidance // scheduled tech // EOC
CR094598579
*************************
mta 04e5
an
Acc# 8773110210361320
Callback#
Joy spoke to: Lawrence
Issue: Video not working
Actions Taken: Run ITG // sent signals // cable note responding // restrated // stuck on voice guidance // CX will return equipement
*************************
Acc# 8773500520035251
Callback#
Joy spoke to: Marj
Issue: all services not working
Actions Taken: Run ITG // sent signals // routed to tech // set appointment // as per cx, there are technicianas taht worked outside but she was not sure if they have completed the connection b ut all of her services is still not working // informed the cx that we can send somebody to check the connection, if tech will see that lines are connected, they can activate the servioce but if still not, we have to complete the SRO on the account // tried scheduling tech but got an error on the ITG "Unable to schedule this appointment due to an issue." // cx requested for supervisor // connected to supervisor
*************************
Acc# 8499050440643654
Callback#
Joy spoke to: Anna
Issue: Flex activation
Actions Taken: Run ITG // cx connected the flex // followed on screen activation // cx can see pictures now issue resolved // EOC
CR094627658
*************************
Acc#
Callback#
Joy spoke to: James
Issue: internet activation
Actions Taken: Run ITG // reset wifi name and password // cx can connect and surf the internet // issue resolved // EOC
CR094631827
CR Ticket #CR094632239
*************************
Acc# 8499053630084283
Callback#
Joy spoke to: Clemente
Issue: cable activation
Actions Taken: Run ITG // sent signals // cx restarted the cable and followed on screen activation // cx can see pictures now // issue resolved // EOC
CR094630808
*************************
Acc# 8299400433562605
Callback#
Joy spoke to: Cameron
Issue: internet not working
Actions Taken: Run ITG // provisioned device manually // cx canc onnect and surf the internet // issue resolved // cx cannot conjnect to hotspot // educate dthe cx that it
CR094634006
*************************
Acc# 8773103500734371
Callback#
Joy spoke to: Tonya
Issue: Cable activation
Actions Taken: Run ITG // sent signals // cable still no changes //
routed to tech // cx refuse to have a tech // pprocess shipement of box // charge waived // EOC
CR094637284
*************************
Acc# 8773103880193438
Callback# 9788550449
Joy spoke to: Nicole
Issue: cx cannot connect
Actions Taken: Run ITG // WAN score fail // routed to tech // set appointment // EOC
*************************
2668
Acc#
Callback#
Joy spoke to: Charles
Issue:
Actions Taken:
CR094649524
*************************
Acc# 8299400420147493
Callback# (410) 532-8265
Joy spoke to: Charles
Issue: Cable activation
Actions Taken: Run ITG // sent signals // cx follow on screen activation biuut stuck on the voice guidance // routed to soak // EOC
CR094649524
xre02021
*************************
Acc# 8499102420025509
Callback#
Joy spoke to: Louis
Issue: Cable activation
Actions Taken: Run ITG // cx followed on screen activation // cx can see pictures // assisted the cx in activating max // isue resolved // EOC
CR094654316
CR094660494
*************************
hfc
Acc# 8773103190832022
Callback#
Joy spoke to: MIkayla
Issue: modem activation
Actions Taken: Run ITG // modem offline // routed to tech // set appointment // EOC
CR094663490
Ryan Lange
[email protected]
6036600771
*************************
Acc# 8773103190832022
Callback#
Joy spoke to:
Issue:
Actions Taken:
6036600771
*************************
juan
chinagirl1
china
Acc# 8773600100289912
Callback#
Joy spoke to: Ray
Issue: cable activation
Actions Taken: Run ITG // sent signals // restarted the cable // cx followed on screen activation // cx can see pictures // issue resolved // EOC
CR094668314
*************************
Acc# 8773404134053166
Callback#
Joy spoke to: Sandra
Issue: wants to activate flex
Actions Taken: Run ITG // reset wifi name and password // provisioned device // cx can connect and surf the internet // issuen resolved // flex box is working // EOC
CR094672097
*************************
Acc#
Callback#
Joy spoke to:
Issue:
Actions Taken:
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Joy spoke to:
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Acc#
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Joy spoke to:
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Acc#
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Joy spoke to:
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Acc#
Callback#
Joy spoke to:
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Actions Taken:
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Acc#
Callback#
Joy spoke to:
Issue:
Actions Taken:
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Acc#
Callback#
Joy spoke to:
Issue:
Actions Taken:
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Acc#
Callback#
Joy spoke to:
Issue:
Actions Taken:
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Acc#
Callback#
Joy spoke to:
Issue:
Actions Taken:
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