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** internet activation, ran itg , sent signal, wifi config, mobile can be connected , when trying to connect the tv , they cannot connect and they checked once again their phone and network name is not visible, upon checking the network name just changed on a different name, reset wifi network once again the password thru mso, issue resolved, eoc
Cr#:
CR Ticket #CR094623603
Acct#: 8773103521125419
Bcn: 9788575577
wifi : Ortho4jaw!
Password: Max66man
pitched - no
______________________________________________________________
k spoke to: nancy
** cx is stuck in voice guidance question , account is under west, transferred to west department, eoc
Cr#:
CR Ticket #CR094629043
Acct#: 8498390010503040
Bcn: 5094960229 / 5093266354
you want to use voice guidance ,
______________________________________________________________k spoke to: david
** cable box needs to be initialized to continue , ran itg , sent signal, walk thru on-screen activation porcess, on loop with voice guidance , message appears that
cannot connect to the internet but they don't have internet service, set tech app, cx agreed, eoc
Cr#:
Acct#: 8993110760010206
Bcn: 7175995637
not eligible
______________________________________________________________k spoke to: cory mile
**mobile activation, pull up the account , contact mobile dept, there is a waiting , educ cx , cx agreed, eoc
Cr#:
Acct#: 1007073036
Bcn: 2727668818 / 2722302965
______________________________________________________________k spoke to: diana medeiros
** internet activation, ran itg , wifi config, issue resolved, flexbox activation, ran itg , issue resolved , eoc
Cr#:
CR Ticket #CR094636858
CR Ticket #CR094634575
Acct#:
Bcn: 7746065321
wifi name: medeiros
password: canarios23
______________________________________________________________k spoke to:
**
Cr#:
CR Ticket #CR094638642
Acct#: 8299400190726385
Bcn: 4434858266
______________________________________________________________k spoke to: mark
** west , cable box
Cr#:
Acct#: 8495440015678231
Bcn: 4359945203
mta 1645tc479
______________________________________________________________k spoke to: theodore schnidd
** needs to be initialized , ran itg , sent signal, issue resolved, eoc
Cr#: CR Ticket #CR094641513
CR Ticket #CR094639774 - working well int
Acct#:
Bcn: 6303306742
______________________________________________________________k spoke to: patience esunis
** west new sales
Cr#:
Acct#:
Bcn: 8155602244
7876 bodega avenue, Unit D Sebastopl , california 95472
______________________________________________________________k spoke to: stephanie
** no HD , got a new tower ,
Cr#:
Acct#: 8993206580201098
Bcn: 7243931795
border in top of bottom ,
______________________________________________________________k spoke to: judith
** this device needs to be initialized , ran itg , sent signal , did manual restart , issue resolved , eoc
pak804312861
Cr#:
CR Ticket #CR094649516
CR Ticket #CR094649687
Acct#:
Bcn: 6104626717 / n614
______________________________________________________________k spoke to: tom
** internet activation, ran itg , sent signal, issue resolved, eoc
Cr#:
CR Ticket #CR094653232
Acct#:
Bcn: 8603030215 /
pitch
______________________________________________________________k spoke to: wendi
** this device needs to be initialized, ran itg , sent signal, did manual restart, program the remote using rf pairing , walk thru cx in on-screen activation, issue resolved, eoc
Cr#:
CR Ticket #CR094657330
Acct#: 8773102950572141
Bcn: 8052905770
______________________________________________________________k spoke to: ms egbe
**
Cr#:
Acct#:
Bcn: 4435310298
______________________________________________________________k spoke to: herman
** voice guidance ,
Cr#:
CR Ticket #CR094662375
Acct#:
Bcn: 8609898416
______________________________________________________________k spoke to: porsha
** internet activation, rna itg , ran diagnostic test , speed to gateway test failed, set tech app, cx agreed, eoc
Cr#:
Acct#: 8299600151125994
Bcn: 8047213506
wifi name: aintnunjumpin
password: family2023
______________________________________________________________k spoke to: chaitanya
** CANNOT ADD EQUUIPMENT
Cr#:
Acct#:
Bcn: 2027698539
VAN MAC
CMMAC: 1878D46C2299 / FIOS G11000
MODEL: V
______________________________________________________________k spoke to: ANTOINET
**
Cr#:
Acct#: 8499053251035838
Bcn: 9737159685 / 5695
SOMETHING IS NOT QUITE RIGHT . PLS GIVE US A CALL , XRE00250
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