Notes

m spoke with: laurie
acct #: 8773102913065134
callback #: 5086491808
concern : cx said that tech came and left the equipment without hooking it up

reso : contact ecm, educate the cx, set another tech appt, eoc.
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m spoke with: robert
acct #: 8773403980065498
callback #: 6504833343
concern : wants to activate the modem
wifi
Beckett8
reso : walkthrough the process, ran itg, set up wifi name and pass, successfully connected, eoc.
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m spoke with: parshu
acct #: 8993208950271941
callback #: 7245186898
concern : asking for the flexbox charge

reso : educate the cx, cx call got disconnected, endorsed to support, eoc.
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m spoke with: cheryl
acct #: 8299400462970471
callback #: 4432481457
concern : asking for the whereabouts of her equipment

reso : done
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m spoke with: rolph
acct #: 8773103040416828
callback #: 6173884044
concern : why is his tech not showed up

reso : double check the acc there's no tech that is scheduled as well as the documentation from the last representative that the cx last spoke to, educate the cx, eoc.
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m spoke with: yonas
acct #: 8299420661490451
callback #: 2404613848
concern : wants to activate the modem

reso : walkthrough the process, ran itg, itg routed us to tech set tech appt, educate the cx, eoc.
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m spoke with: gail
acct #: 8993203630107763
callback #: 8149348985
concern : have her own modem activated but no internet connection yet

reso : walkthrough the process, ran itg, cx cant connect because it's asking for 8 digit pin code, educate cx to contact the manufacturer of the separate router, eoc.
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m spoke with: aaron
acct #: 8299610451937717
callback #: 7177137193
concern : wants to activate the modem

reso : ran itg blue, walkthrough the process, ran itg for modem, itg routed us to soak process, educate the cx, eoc.
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m spoke with: adien
acct #: 8299600080467715
callback #: 5404797837
concern : asking for the ticket that was created for their new account to their new service address
300 addison way apt 5-2B peterburg virginia 23805
reso : educate the cx that their is no ticket shown here, contact new sales dept, cx disconnect the call while agent is talking with the other representative, agent gave cx callback number to the other representative, eoc.
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m spoke with: sandy
acct #: 8773102740003290
callback #: 5089452538 //
concern : wants to activate the modem
whitecaps
whitecaps1
reso : walkthrough the process, ran itg, set up wifi name and pass, endorsed to support, done.
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m spoke with: redha
acct #: 8773103231526864
callback #: 6314885710
concern : wants to pay bills on the new account

reso : educate the cx, double check the acc but cx don't have an acc to the new address yet, contact billing dept, transfer cx, eoc.
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m spoke with: stephanie
acct #: 8773100790264432
callback #: 5085271145
concern : wants to cancel her account

reso : educate the cx, contact disconnect dept, transfer cx, eoc.
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m spoke with: valerie
acct #: 8773201802774309
callback #: 5082928874
concern : wants to activate the cable box
pam602606301
reso : ran itg blue, walkthrough the process, ran itg, itg routed us to tech, set tech appt, educate cx, eoc.
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m spoke with: james
acct #: 8993110810181148
callback #: 7178021428
concern : wants to activate the cable box

reso : done
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m spoke with: paul
acct #: 8499050060283724
callback #: 6099724592
concern : wants to activate the modem and cable box
seasong
broadway
reso : walkthrough the process, ran itg for modem, successfully connected, cx did the on-screen activation for cable box, issue resolved, eoc.
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m spoke with: maya
acct #: 8499052330126493
callback #: 5166809877
concern : wants to activate the modem
fatiha
Fatiha1971
reso : walkthrough the process, ran itg, set up wifi name and pass, successfully connected, eoc.
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m spoke with: mary
acct #: 8993112520061735
callback #: 5706917958
concern : wants to activate the cable box

reso : walkthrough the process, ran itg for cable box, itg routed us to tech, set tech appt, educate the cx, eoc.
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m spoke with: jordan
acct #: 8299420621803850
callback #: 2406055324
concern : wants to be connected to acp dept
b33941-75937
reso : ran itg blue, contacted acp dept, transfer cx, eoc.
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m spoke with: tasheen
acct #: 8499053330157660
callback #: 9739916778
concern : wants to activate the modem

reso : walkthrough the process, ran itg, itg routed us to tech, set tech appt, edcuate the cx, eoc.
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m spoke with: katleen
acct #: 8499051120443050
callback #: 8562610185
concern : wants to activate the additional flexbox
rxe-10000// xre00020
reso : walkthrough the process, added the device to the account, ran itg, issue resolved, eoc.
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m spoke with: stanley
acct #:
callback #: 4254220150 // 8133624188
concern : wants to activate the cable box
8430 15th place south east 98
reso : upon checking the acc cx is actually from west dept and agent is from ned, educate the cx, contact west dept for cable activation, transfer cx, eoc.
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m spoke with: renee
acct #: 8773102811130717
callback #: 9784034545
concern : wants to activate the additional flexbox

reso : walkthrough the process, ran itg for flex, successfully activated but remote is not working advised cx to swapped the remote to the local store, eoc.
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m spoke with: pat christ
acct #: 8499050830345654
callback #: 8564695796 // 8564900322
concern : wants to activate her phone number

reso : educ the cx, contact mobile care dept, transfer cx, eoc.
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m spoke with: julianita
acct #: 8773110181783502
callback #: 4138867316
concern : wants to activate the modem, cx ask for her bills.

reso : ran itg blue, ran itg for modem, successfully connected, educate cx, contact billing dept, transfer cx, eoc.