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Genesys ID50856
Issue: cx want to know about the refund//refund initiated on--
Action: refunded in Snapdeal credits
communication: info shared
Ud tagging
Genesys ID50856
Issue: cx want to know about the order status//UD marked
Action: complaint raised //FNDR filled//address verified
communication: apology done//rescheduled delivery//tat shared 24-hours for delivery re-attempt//cmn
Genesys ID50856
Issue: cx want to know about the order status//UD marked
Action: complaint raised//address verified
comm: apology done// unable to fill the FNDR// error: --//tat shared 24- hours for update//cmn
order cancel
Genesys ID50856
Issue: cx wants to cancel the order //placed order by mistake
Action: request taken
comm: ask to co-ordinate with courier boy and also guide for door step refusal//cmn
Order status
Genesys ID50856
Issue: cx want to know about the order status
Action: dd sms sent
communication: shared pdd, ddr// tracking details and courier partner name shared//cmn
PICKUP
Genesys ID50856
Issue: cx wants to know the complaint status(return case)
Action: macro shared//RL filled// tat shared 2-3 days for pickup
comm: apology done//shared the complaint status//shared the courier partner name//also guide to pack the parcel in original packing//cmn
PDWP
Genesys ID50856
Issue: Status shows delivered but I didn’t receive it {PDWP}
Action: complaint raised// e kart
comm: apology done//shared the delivery status// tat shared 24-48 hours for update//cmn
Genesys ID50856
Issue: Status shows delivered but I didn’t receive it {PDWP}
Action: feedback taken
comm: apology done//shared the delivery status//ask cx to place a new order//cmn
Genesys ID50856
Issue: Status shows delivered but I didn’t receive it {PDWP}
Action: tat shared 7-10 days for update
comm: apology done//shared the complaint status//cmn
OFD
Genesys ID- 50856
Issue: cx want to know about the delivery of the product//OFD
Action: sms sent
communication: ask cx to wait till 9PM//fe number shared//cx agreed //cmn
RPI DENIEND
50856
issu cx want to product refund // rpi denied
actn info shr
cmm apology don
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