Notes

acc: 8499053520539347
bcn: 9319824284

earl spoke to Derek
concern: internet activation
actions taken: ran itg//set wifi name and password//send signals//issue resolved//walk through customer on logging in to xfinity appissue resolved//eoc
CR Ticket #CR094981538
CR Ticket #CR094984439

name: dtv21793
pass: 9319824284

2001:0558:4033:0083:3CA8:08D3:B8D7:7460
TOz6w7sr
acc // sorry that didnt go as planned please try again or sign out

pitch: atnt
========================================
acc: 8993110310199772
bcn: 9545408217

earl spoke to Gerald
concern: had a tech appointment last Sunday// tech informed him that there should be a line connected from the outside pole to have service//wanna know the status of his tech
actions taken: contact ecm//educ cx
ECM0002299062
went to store
tech on sunday//pole on the other side on the street//

underground people
pitch:
========================================
acc: 8499050090529500
bcn: 6104963087

earl spoke to Lorraine
concern: internet activation
actions taken: ran itg//set wifi name and password//send signals//issue resolved//walk through cx on logging in to the xfinity app//issue resolved//eoc
CR Ticket #CR094994146


name: Hildreth
pass: trailer2023

2001:558:4033:4d:acbf:de6a:eff0:b6a0
A75XNMT9V6
pitch: verizon
========================================
acc: 8499050210465346
bcn: 6092260873

earl spoke to Craig and Pat
concern: cable activation
actions taken: ran itg//send signals//issue resolved//eoc
CR Ticket #CR095003231


xre00036


pitch: verizon 70
========================================
acc: 8499051010429995
bcn: 4422946227

earl spoke to Theodore
concern: internet activation//wants a tech
actions taken: ran itg//bypassed itg to set tech appointment//issue resolved//eoc




pitch: t-mobile
========================================
acc: 8499051890536018
bcn: 7322672777

earl spoke to Ramazan
concern: internet activation
actions taken: ran itg//modem is offline but speed to gateway test is less than 90%//offered tech but cx wanted to try an outlet//tried another outlet//ran diagnostics//set wifi name and password//issue resolved//ran itg for voice activation//cannot make a call on (908) 910-6182//routed to an hour resolution//eoc
CR Ticket #CR095030612
CR095030943
CR Ticket #CR095031743
CR Ticket #CR095034669

name: RamSoy44
pass: Alev4joy
2001:558:4033:60:10f2:f43d:423d:b36a
TOz6w7sr
pitch: atnt
========================================
acc: 8499102460023414
bcn: 2679497779

earl spoke to Norman
concern: cable box activation
actions taken: ran itg//send signals//issue unresolved//offered tech//set tech//issue resolved//eoc

$38.09
xre02021

pitch:
========================================
acc: 8499200142122594
bcn: 3134218948

earl spoke to Lajunna
concern: internet activation//no wiring to connect modem//wanted to set tech
actions taken: ran itg//bypassed itg to set up tech//set tech//issue resolved//eoc




pitch:
========================================
acc: 8499053360284996
bcn: 9734541012

earl spoke to Richard
concern: cable box activation
actions taken: ran itg//send signals//stuck on voice guidance prompt//set tech//issue resolved//eoc


new cable box xre-02021

2001:558:4033:8b:d5cb:6344:1819:319e

pitch: verizon
========================================
acc: 8773103761754282
bcn: 5086334556

earl spoke to Anthony
concern: cable activation xre 00250/xre03056/xre03007//xre-00021
actions taken: ran itg//add equipment on the account//issue resolved//eoc
CR Ticket #CR095060088
CR Ticket #CR095061616
CR Ticket #CR095062464

MA1652EG2028
PAK802191781
PAM603441401
cable

pitch:
========================================
acc: 8299400460853364
bcn: 4109528413

earl spoke to Valarie
concern: cable activation rdk 03003
actions taken: ran itg//set tech appointment//issue resolved//eoc
CR Ticket #CR095067263

vhf/uhf
converter
aux
cable
Sony
pitch: verizon
6038202685 / 9787985922



========================================
acc: 8773110182036280
bcn: 4132341881

earl spoke to Rebecca
concern: modem activation
actions taken: modem is offline//set tech//issue resolved//eoc
CALLBACK FOR TOMORROW 7:15PM

353247431784636

pitch: t-mobile 88
========================================
acc: 8499051340164510
bcn: 8569044913

earl spoke to Al
concern: internet activation
actions taken: ran itg//set wifi name and password//send signals//issue resolved//eoc

CR Ticket #CR095107441

name: Help! I'm Stuck
pass: 8569044913

2001:0558:4033:0019:F0DB:041C:E05D:97D0
jqaEScoq
k9h6B4NP
pitch: t-mobile $40
========================================
acc: 8299200200515970
bcn: 3023120100

earl spoke to Jade/Rory
concern: internet activation
actions taken: ran itg//no service yet, and there is an active account that needs to be disconnected//educ cx//transferred to customer solution//eoc


CR Ticket #CR095108772


pitch:
========================================
acc: 8499051640111807
bcn: 8567780584

earl spoke to Carlos
concern: wants to know if her daughter can access netflix for free
actions taken: educ cx//issue resolved//eoc


package netflix//used by her daughter// got a message start paying for netflix

pitch: t-mobile 4
========================================
acc: 8773102272124027
bcn: 5085661310

earl spoke to Emily
concern: flex activation
actions taken: no flex service on the account//cant add flex service because of the pending order on the account that includes sodi//educ cx that it will take 24 hrs to be able to add flex service//issue resolved//eoc
applied credit for $23.24


CR Ticket #CR095112900

turned cable boxes
streaming boxes

xre00251


pitch: atnt
========================================
acc: 8499101470055119
bcn: 6105058993

earl spoke to Bianca
concern: internet activation
actions taken: ran itg//modem is offline//set tech//issue resolved//eoc

CR Ticket #CR095116273



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