Notes

Hello, my name is Vaishali. I'll certainly try to help regarding your concern.



You're welcome .Is there anything else I can do for you today ?

You're welcome. I hope I was clear and could be able to assist you upto your satisfaction?

We look forward to seeing you again soon. Thank you for contacting Amazon. Please click on the "End Chat" to close this window.


Click on the link to print the return label. You'll need to drop the item to the nearest UPS center and we'll issue the full refund once we receive the item.



I am really sorry for the inconvenience caused to you.


May I know the order number ?


Thanks for the order number



I can see that the item is being sold by the merchant. I'm unable to create the replacement for this. But I can issue the refund for the refund and if you still need the item then you need to place the order again. Let me know the new order number, I'll upgrade the shipping at no extra cost so that it'll get deliver to you as soon as possible.


I've checked that the item is in transit and will get deliver to you by Friday for sure. The given delivery date is the maximum time for the delivery if any uncertainty or problem occur while delivering it. NO need to worry about. I've contacted the carrier as well to deliver the package asap


You can return the item with any carrier and once you return the item let us know the return tracking number , we will issue the refund for the return shipping charges.


If you wish I can go ahead and create a return label for the item and you can return the item and once we received the item refund will be issued to you.



Have a great weekend ahead.

Thank you for contacting Amazon.com Chat Support, it's my pleasure assisting a valued customer like you. Goodbye and take care.

If you wish I can go ahead and create a UPS prepaid return label for the item and you can return the item to UPS and once we received the item full refund will be issued to you.

I've checked your order and see the item was ordered from "RGSellers", a seller on our website. Because Seller's inventory is constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.

I am really sorry for the delay in the delivery for the order , I can see that the item is sold by seller , I can go ahead and contact the seller on your behalf and forward the issue and they will be back to you within 1-2 business days , if they do not respond , let us know we will file A to Z claim against the seller.


We try our level best to provide convenient and stress free shopping to our customers but in this case we haven't met the standard.



I know my apologies will not cover all the inconvenience this has caused you. But I will make sure to take note of your feedback and rest assured that I will forward it to the appropriate department for consideration.

We assure you that it is always our endeavor to provide the level of service you expect and deserve.

We value your support and look forward to the continued opportunity of serving you.

Please accept my sincere apologies for this.

I want to thank you for contacting me here at Amazon.Com chat support, and for allowing me to try helping you with the issue you had. I’m glad I could be of assistance.


I'm so sorry to know that you did not get the order. I am sorry about this. I'm so sorry for the inconvenience.

Thank you for your patience. In my experience, late packages arrive not long after the estimated delivery date. Please wait a little longer, until before requesting a refund or replacement. Otherwise, you might have to deal with returning a package.

Allow me a moment please, while I research this for you.

I'll forward you the email confirmation. I understand this is very disappointing.

You're welcome. I will send a return mailing label to return this item

Would you like to Yes, that is correct. The best option I can suggest you to

Could you please tell me the order number ? I'm sorry to keep you waiting. I'll just be a moment longer.

Before, going ahead, please provide me the full name on the account, email address and billing address including zip code.

Hello from Amazon.com, I understand this is really disappointing.

I'm so sorry, are we still connected? Please don't worry,

Your chat session has been idle for 5 minutes, so I'm closing the chat. Feel free to get in touch with us again at a more convenient time.

I'm not able to change your password for you in chat. I'm sorry about that. You're welcome to call us for help with that, though. We're available 24 hours a day, 7 days a week, at 1-866-216-1072.

While we shipped your order, the inventory was provided to us by a seller, and I'm not able to send you a replacement.

I am sorry, I tried to change but this order has been entered in the shipping process and we are unable to make any changes.

This item is sold an shipped by the seller and you will need to contact to seller. To contact the seller, click the link below to view your order details:

https://www.amazon.com/gp/css/summary/edit.html?orderID=

I will issue the refund. I will create the replacement.

One of our aims at Amazon.com is to provide a convenient and efficient service; in this case, we haven't met that standard. I'm truly sorry.

The best option I can suggest you to call us and we will have the 3 ways conference with the carrier.

In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.

IBM Daksh
Issue:Customer wanted to know
Resolution:guided him

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