Notes

k spoke to : Kurt

** internet activation, ran itg, cx is not at home, had to bypass some steps and directly ran diagnostic test , modem is offline , set tech app, cx agreed, eoc

Cr#: 486692 /
CR Ticket #CR095147239
Acct#: 8499050560934800
Bcn: 6093309516
pitched - 12.03
________________________________________________________________________

k spoke to : paige

** internet activation, ran itg , sent signal, wifi config , issue resolved

Cr#:
CR Ticket #CR095148758
Acct#: 8773110210361411
Bcn: 4136861900
wifi anme: HOV22
password: Crystal0122

pitched - 17.23
________________________________________________________________________k spoke to : denise simoneau

** has panic attack , declined ts , ran itg but upon checking modem is online , cx cannot confirm if she has an internet , requets manual tc, set tech app, cx agreed, eoc

Cr#:
CR Ticket #CR095149876
Acct#: 87732018011477177
Bcn: 6034865693
pro -install ,

pitched - 11.05
________________________________________________________________________k spoke to : erica

** transfer of service , no location id on the new address, connect to national move, eoc

Cr#:
Acct#: 8993210650333229
Bcn: 4126139045
switch to service ,

1000 Landmark unit 1305 115 Fern Hollow Road , Moon Township Pa 15108

no pitch
________________________________________________________________________k spoke to : brian scanlan

** cable box activation, removed the all ip in the account since cx will use the 4k DVR, ran itg , issue resolved, eoc

Cr#:
CR Ticket #CR095154359
Acct#: 8499051000147938
Bcn: 8563666801
called , xre1000 / flexbox -

pitched - 17.43
________________________________________________________________________k spoke to : Jeff Goodrich

** cable box on boot since late last week , tv screen stuck on welcome screen, set tech app, cx agreed, eoc

Cr#: 938430
Acct#: 8993112800056389
Bcn: 7175386252

late last week , boot , welcome screen .
n5164 , done ts already .

no pitch
________________________________________________________________________k spoke to : Lauren

** update the address from 425 L st to 415 L st , contacted national movers, eoc

Cr#:
Acct#: 8299700044151452
Bcn: 9784966939

update the address ,

415 L St Nw Apt 142, Washington DC ,

________________________________________________________________________k spoke to : Emmily / Emma

** cx is transferring address , removed the equipment from the old address, upon sending approval cx is saying she's not paying rental fee on his old account , contacted national movers to transfer the service and to keep the same package for the customer not to pay rental fee, added the equipment in new address, ran itg, sent signal, issue resolved, eoc

Cr#:
CR Ticket #CR095181612
Acct#: 8299600190488221
Bcn: 8045882152

have 2 accounts , permanent new home , other one switched here ,

4006 Brandywine Dr Hopewell
3CB74B21E1BB -
XI11SC5220412E34BICO
the
- no pitch
________________________________________________________________________k spoke to : joanne curi , eli

** waiting time,

Cr#:
Acct#: 8499053230005118
Bcn: 9734206353

rcvd a call saying it will take 14 days for me to
how much is the bill /

pitched / discontinued master 7697 / noted
________________________________________________________________________k spoke to : Diana Orbin

** cx is unhappy with the new box, cx is already done with ts with previous agent, set tech app, cx agreed, eoc

Cr#:
Acct#: 8299400280108437
Bcn: 4433716001


paying 258 // no pitch
________________________________________________________________________k spoke to : glyna

** buntis internet activation, issue resolved,

CR Ticket #CR095192183

Cr#:
Acct#: 8499052820794628
Bcn: 8482953332
mirella
mirella31

________________________________________________________________________k spoke to : rima

** cable box , resolved CR Ticket #CR095193864

Cr#:
Acct#: 8773400150095032
Bcn: 8606049523

9900 , error code 222
______________________


100c6b97f7b0
cm500100nas __________________________________________________k spoke to : lavonne

** call disco , netgear , ms majoy

Cr#:
Acct#:
Bcn: 2028390668

new modem ,

________________________________________________________________________k spoke to : onolio okunula

** xfinity.com/deals , sales

Cr#:
Acct#:
Bcn: 7246242605

100 CERASI PS7 WEST MIFFLINE PA, 15122

lowest , landline phone
________________________________________________________________________k spoke to : rebecca

** pair remote, issue resolved,

Cr#:
CR Ticket #CR095201432
Acct#: 8299410380011944
Bcn: 3017689962
3891
________________________________________________________________________k spoke to : bradford

** cx downgraded his service added flexbox , contacted ecm to complete sodi, contact sup to complete the order , added flexservice , walk thru cx with on-screen activation, issue resolved , eoc

Cr#: CR Ticket #CR095208043 ./
CR Ticket #CR095208714
Acct#: 8299400120962399
Bcn: 3014426305

6320
pitched /
________________________________________________________________________k spoke to : normand e bri

** internet issue , chat disco with live agent , refused to do ts , set tech app, cx agreed, eoc

Cr#:
CR Ticket #CR095210779
Acct#: 8773201800055701
Bcn: 6032549064

________________________________________________________________________k spoke to : norman tutumai

** cable activation, account is under central ,

Cr#:
Acct#: 3042838851
Bcn: 3473070975 7676

8535114930114380 / 8535114930114331
3042838851
________________________________________________________________________k spoke to :heather butts

** cable box activation, please tighten connection , ran itg ,still not working , error in technician app , proceed with creating tech app thru csg, captured cx approval, eoc

Cr#:
Acct#: 8299310030300574
Bcn: 3042741369
rcvd new cable boxes , 8066

________________________________________________________________________k spoke to : Daniel

** internet activation, removed the equipment from ms lara account with her permission, added to daniel account , ran itg , modem is offline, set tech app, cx agreed, eoc

Cr#:
Acct#: 8773102250736016
Bcn: 7815071866
Cm mac: 0040367472F2
model : MG7700 /
________________________________________________________________________k spoke to : blanche , therese

** cx is asking with regards to the technician , upon checking modem is online but the network name and password is still on default, changed wifi name and password , asked cx to try to connect , it routed her to install app, manually provisioned the modem, cx can be connected already, issue resolved, cx cancelled the tech app, eoc

Cr#:
CR Ticket #CR095239791
Acct#:
Bcn: 2404252009

wifi name: Suh1
password: 2404252009

________________________________________________________________________k spoke to : abay

** 2.0 , unable to schedule this appointment due to an issue , system error

Cr#: CR Ticket #CR095244565
Acct#: 8773100741347989
Bcn: 6179491999

4133018443 / power surge
________________________________________________________________________k spoke to : Barbara

** no dial tone ,

Cr#: CR Ticket #CR095246844 /
CR Ticket #CR095248983
Acct#:
Bcn: 4133748467
pitched
________________________________________________________________________k spoke to : john sweeny

** magic

Cr#:
CR Ticket #CR095266481
Acct#: 8299600071244305
Bcn: 8042409391
Sweeney22
Sweeney22

________________________________________________________________________k spoke to : charles

** internet activation, ran itg , sent signal, did not routed to wifi config, completed the tcket , ran itg for wifi config, cx can now connect , cable box activation, ran itg , sent signal, walk thru cx with on-screen activation, issue resolved, cx cannot access netflix, ran itg , reset netflix, automate act refresh, cx log back in, issue resolved, eoc

Cr#:
CR Ticket #CR095258514
CR Ticket #CR095254821
CR Ticket #CR095253447
CR Ticket #CR095262648
Acct#: /
CR Ticket #CR095255068
Bcn: 6174483828
wifi : 240oldmain
password: kelly92511 , try again ..

sn: cf0300153677 apps04154

we're having a trouble opening this app, please try again. tm23611z4208
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