Notes

acc: 8993115720159225
bcn: 7176009373

earl spoke Evelyn
concern: wanted to activate service pn a new service address
actions taken: ran itg for modem activation//set wifi name and password//issue resolved//eoc
CR Ticket #CR095147611
CR Ticket #CR095147733

they had set up new
2001:558:4031:e:6003:6a45:48fb:503d
eFMbLk7w

name: ECartagena
pass: change062160

pitch:

===============================================
acc: 8993112530168785
bcn: 5709522660

earl spoke Vicki
concern: wanted to change wifi password
actions taken: ran itg//call disco//endorsed//eoc
CR Ticket #CR095151186

channels 2 brain tumor

pitch:

===============================================
acc: 8299200420031675
bcn: 3024481573

earl spoke Lawrence
concern: wanted to check if internet is working
actions taken: ran itg//ran diagnostics//educ cx to contact Ring//issue resolved//eoc
CR Ticket #CR095148707
CR Ticket #CR095150558

new modem//shutdown//

pitch:

===============================================
acc: 8499051600172062
bcn: 6092063218

earl spoke Paul
concern: cable box activation
actions taken: ran itg//send signals//cx just wanted to set tech//unable to set tech due to einstein error//endorsed to sup to set tech manually//issue resolved//eoc

CR Ticket #CR095152189

xre 03007
pitch: verizon

===============================================
acc: 8299700044147518
bcn: 2025502754

earl spoke Patrick
concern: had tech visit last June 18 and tech did not bring any equipment and service not working and cx need to give us a call and use xfinity app to re sched appointment and will take 1 week after he can have a tech again//cx very disappointed with the service
actions taken: walk through cx on adding to waitlist//ask assistance to bulk department//eoc

tech -disappointed - ggfysfhvfttgv

pitch:

===============================================
acc: 8499052020520179
bcn: 5205610763

earl spoke Alan
concern: landline activation 6099942314
actions taken: ran itg//issue resolved//eoc
CR Ticket #CR095171705
CR Ticket #CR095173166
CR Ticket #CR095173989


2001:558:4033:cb:302e:5297:cea2:5593
DQXLUD4MPK
name: Alan F. Cook
pass: 5205610763

pitch: consumer cellular 28

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acc: 8993115190148302
bcn: 5704970104

earl spoke Warren
concern: internet and flex activation
actions taken: ran itg//less tha 90% speed to gateway test//offered tech but cx declined//manually set wifi name and password//send provisioning signals//issue resolved//ran itg for flex activation//issue resolved//eoc
CR Ticket #CR095177913
CR Ticket #CR095179473


name: Papabear1003
pass: Ramcharger87
cable box
2001:558:4031:20:9de9:a231:177d:622b
eFMbLk7w
pitch:
CR Ticket #CR095175953

===============================================
acc: 8773103161077128
bcn: 6179379371

earl spoke Robert
concern: cx mentioned that he had an interaction with an agent yesterday and was able to set up tech appointment for today between 8-10 Am but no one came up
actions taken: check account//educ cx that there is no tech appointment set and there is no documentation saved on the account//ran itg for modem activation//bypassed to set tech//set tech for June 23 2-4PM//walk through cx on applying on a waitlist//issue resolved//eoc

PLEASE APPLY CREDIT AFTER THE TECH APPOINTMENT

internet

pitch:

===============================================
acc: 8299200150213782
bcn: 3026321590 / 3026125579

earl spoke Mary
concern: wanted to disconnect tv service
actions taken: transferred to customer solutions department//eoc

we have couple of questions

havent paid a bill yet

pitch: 165

===============================================
acc: 8499052380556060
bcn: 2016653930

earl spoke Carol adn Michael
concern: internet activation// tech left without saying anything and did not activate modem
actions taken: ran itg//set wifi name and password//issue resolved//eoc
CR Ticket #CR095196005

name: 189 Dune
pass: pinky236

2001:558:4033:25:e173:6fc6:422e:34ec
eFMbLk7w
Michael - 7325857928

pitch:

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acc: 8993206990120821
bcn: 3042164266

earl spoke Tony
concern: owned modem internet activation
actions taken: ran itg//removed rental and add owned device//send signals//modem is offline//set tech//added rental modem//issue resolved//eoc
CR Ticket #CR095208730

00403680E632

pitch:

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acc: 8773501110136194
bcn: 8023247689

earl spoke Stacey Bryan
concern: cable activation//wanted to set up appointment for his parents account
actions taken: educate cx that account needs to be verified before setting tech and he is not authorized user of the account//asked to contact his parents but parents are out of town//advise cx to give us a call once he has his parents with him or over the phone to be able to set tech//eoc

3912 Richmon, VT

8023245706

pitch:

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acc: 8499051550560902
bcn: 3028835691

earl spoke Shahanna
concern: tech did not came up today
actions taken: educ cx that tech appoiontment will be tomorrow June 22//cx unavailable//re sched tech on SUnday//issue resolcolved//eoc



pitch:

===============================================
acc: 8773102630096032
bcn: 7743924802

earl spoke Gennaro
concern: landline activation
actions taken: ran itg//modem is offline//error in setting a tech//endorsed to sup for manual tech appointment//issue resolved//eoc

phone 5084191383

pitch:

===============================================
acc: 8299600710764044
bcn: 3048126393

earl spoke Rachel
concern: internet activation
actions taken: ran itg//issue resolved//eoc
CR Ticket #CR095219381



pitch:

===============================================
acc: 8993212340456477
bcn: 3043123232

earl spoke Chad
concern: internet activation
actions taken: ran itg//error on colpeting the order//endorsed to sup//eoc

CR Ticket #CR095228920


pitch:

===============================================
acc: 8299400421509782
bcn: 3216938903

earl spoke Sarah
concern: internet acvtivation to a new address
actions taken: transferred to sales department//eoc

2001 W COLD SPRING LN APT 526 BALTIMORE, MD 21209


pitch:

===============================================
acc: 8993206130060994
bcn: 4128936261

earl spoke Mya
concern: internet activation
actions taken: ran itg//set wifi name and password//issue resolved//eoc
CR Ticket #CR095237724

2001:558:4052:30:43f:c8c7:8cb4:d8f
DQXLUD4MPK
name: MW2023
pass: xfinity123!

pitch:

===============================================
acc: 8499200141245727
bcn: 6956 3022903988

earl spoke Paul
concern: received an email that his service has been disconnected
actions taken: check account and cx wants to be transferred to mobile department//call got disconnected//endorsed to sup//eoc

email

pitch:

===============================================
acc: 8773105010225345
bcn: 6172579081

earl spoke Rose
concern: wanted to activate mobile
actions taken: transferred to mobile department//eoc
CR Ticket #CR095241491



pitch:

===============================================
acc: 8993211290638845
bcn: 7249231197

earl spoke Lavajia
concern: internet not working
actions taken: transferred to prepaid//eoc

internet

pitch:

===============================================
acc: 8993210022759515
bcn: 8567768404

earl spoke Amanda
concern: internet activation
actions taken: ran itg//modem is offline//set tech//issu resolved//eoc



pitch: family plan with verizon

===============================================
acc:
bcn: 9178829044

earl spoke Paulina
concern:
actions taken:
25 16 Seybart, Philadelphi PA

HS3475565 // WIRE ISSUE DIFFERENT TEAM
service order for the

pitch:

===============================================
acc: 8773201670186594
bcn: 6034968381

earl spoke Emma
concern: tech did not show
actions taken: applied credit on the account for $42.48//eoc

tech scheduled for today//waiting

pitch:

===============================================
acc: 8299420621890733
bcn: 3014378943

earl spoke Jayla
concern: wanted
actions taken:

transfer
CR Ticket #CR095260806


pitch:

===============================================
acc: 8299600064102247
bcn: 8455418920

earl spoke Shawnkrea
concern: cable activation rdk 03003
actions taken: ran itg//set tech//issue resolved//eoc




pitch:

===============================================
acc: 8773102580653626
bcn: 9784234598

earl spoke Heather Joan
concern: cable box activation xre 10000
actions taken: ran itg//issue resolved//eoc
CR Ticket #CR095268915

9784951277
Heather

xre 10000
pitch:

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acc:
bcn:

earl spoke
concern:
actions taken:



pitch:

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acc:
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earl spoke
concern:
actions taken:



pitch:

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acc:
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earl spoke
concern:
actions taken:



pitch:

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