Notes

Mail Id: [email protected]
Password: hiten@12345

OVS Link: https://ovs.snapdeal.com/login
Mail Id: [email protected]
Password: Verification@123

Detractor Link: https://docs.google.com/spreadsheets/d/13pTTIwLw8TthlcYL1JUTIkZhVkyQTnGSsECMaPyuO3k/edit#gid=0
High aging Link: https://docs.google.com/spreadsheets/d/1FAF0pfGsK8Ebpyh_GX3HtGFkSJEHdod6B4ZwVvdesXU/edit#gid=862857355
PDWP Link: https://docs.google.com/forms/d/e/1FAIpQLSch62PhRYyHCb0D24UDzWSwBse_0-x8hWi5e12N90aU9YFWeQ/viewform?usp=sf_link
Service Center Link: https://docs.google.com/forms/d/1QWD69bb9FTqecp1b7mdOiLppRJ4AuQcqjw5ptevOFxc/viewform?edit_requested=true#settings
Pulse Link: http://172.16.211.116:9090/pulse/plugins/pulse/#/

Genesis Id: 50162
No response from cx side call got disconnected after 3 reminders short call.

Genesis Id: 50162
Cx not pick call from our side so call got disconnected drop SMS.

Genesis Id: 50162
Cx number not contactable so call got disconnected drop SMS.

Genesis Id: 50162
Cx not using Hindi/English so request cx again raised CMN request in prefer language short call.

Genesis Id: 50162
Cx did not want any info about Snapdeal no query short call by mistake CMN request raised.

Genesis Id: 50162
Incomplete query short call // call drop.

Genesis Id: 50162
Incomplete query short call // call drop // Echo issue Call back done but still no response from cx side.

**********Return*******

Genesis Id: 50162
Issue: Cx want to return this product // Manual Explained // cx want refund.
Action: Complaint taken Macro shared.
Communication: Apology done // Cx want to return this product // Manual Explained // cx want refund macro shared ask to provide required details // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to return this product // cx say empty item received // cx want refund.
Action: Complaint taken Macro shared.
Communication: Apology done // Cx want to return this product // cx say empty item received // cx want refund macro shared ask to provide required details after that tat shared 7 days investigation // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to return this product // cx say different item received // cx want refund.
Action: Complaint taken SMS shared.
Communication: Apology done // Cx want to return this product // cx say different item received // cx want refund SMS shared for product images through link // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to return this product // cx say different item received // cx want refund.
Action: Complaint taken tat shared 24 hours.
Communication: Apology done // Cx want to return this product // cx say different item received // cx want refund macro shared for product images through mail // cx want refund tat shared 24 hours for update RPI not initiated // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to return this product // cx say size issue // cx want refund. // replacement
Action: Complaint taken tat shared 24 hours.
Communication: Apology done // Cx want to return this product // cx say size issue // cx want refund tat shared 24 hours for update RPI not initiated // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to return this product // cx say same product but inaccurate description or product quality issue // cx want refund. // replacement
Action: Complaint taken tat shared 48 hours.
Communication: Apology done // Cx want to return this product // cx say same product but inaccurate description or product quality issue // cx want refund tat shared 48 hours for pick up RPI initiated // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to return this product // cx say one or more item missing - shipped together another order id: 54291166362 // cx want refund.
Action: Complaint taken tat shared 24-48 hours.
Communication: Apology done // Cx want to return this product // cx say one or more item missing - shipped together another order id: 54291166362 tat shared 24-48 hours for update // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to return this product // RPI deny // non returnable item.
Action: Complaint taken info shared RPI deny.
Communication: Apology done // Cx want to return this product // RPI deny give deny on call // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to return this product // cx did not like the product // non returnable item.
Action: Complaint taken info shared non returnable item.
Communication: Apology done // Cx want to return this product // cx did not like the product // non returnable item give deny on call cx not agreed tat shared 24-48 hours for update // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to return this product // cx say item defective does not work // 7 days returnable policy end product under warranty period.
Action: Complaint taken info shared 7 days returnable policy end product under warranty period.
Communication: Apology done // Cx want to return this product // cx say item defective does not work // 7 days returnable policy end product under warranty period cx not agreed tat shared 24-48 hours for update // info shared cx agreed.

***********Delivery****************

Genesis Id: 50162
Issue: Cx want to know product delivery.
Action: Complaint taken info shared.
Communication: Cx want to know product delivery // ddr shared and pdd shared // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to know product delivery // pending for verification.
Action: Complaint taken tat shared 24 hours.
Communication: Cx want to know product delivery // pending for verification tat shared 24 hours for update // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to know product delivery // today OFD.
Action: Complaint taken SMS shared.
Communication: Cx want to know product delivery // today OFD ask to wait till 9:00 pm today // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to know product delivery // status shows delivered but I did not received it.
Action: Complaint taken tat shared 24-48 hours.
Communication: Cx want to know product delivery // status shows delivered but I did not received it tat shared 24-48 hours for update // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to know product delivery // delay in delivery.
Action: Complaint taken tat shared asap.
Communication: Apology done // Cx want to know product delivery // delay in delivery tat shared asap // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to know product delivery // delay in dispatch.
Action: Complaint taken tat shared 24-48 hours.
Communication: Apology done // Cx want to know product delivery // delay in dispatch tat shared 24-48 hours for update // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want urgent product delivery // cx also want urgent delivery before 15/06/2023.
Action: Complaint taken info shared.
Communication: Cx want urgent product delivery // ddr shared and pdd shared // cx also want urgent delivery before 15/06/2023 // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to know product delivery // UD mark.
Action: Complaint taken tat shared 24 hours.
Communication: Apology done // Cx want to know product delivery // UD mark tat shared 24 hours FNDR fill // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to know product delivery // UD mark RTO mark.
Action: Complaint taken info shared.
Communication: Apology done // Cx want to know product delivery // UD mark RTO mark ask to place new order // info shared cx agreed.

**********Pick up**************

Genesis Id: 50162
Issue: Cx want to know product pick up.
Action: Complaint taken tat shared 2-3 days.
Communication: Apology done // Cx want to know product pick up // tat shared 2-3 days RL panel fill // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to know product delivery // today OFP UP.
Action: Complaint taken ask to wait till 9:00 pm today.
Communication: Apology done // Cx want to know product delivery // today OFP UP ask to wait till 9:00 pm today // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to know product pick up // APUC case.
Action: Complaint taken tat shared 72 hours.
Communication: Apology done // Cx want to know product pick up // APUC case tat shared 72 hours for update RL panel fill // info shared cx agreed.
Pick Up Date: 23/6/2023
Pick Up Partner Name: ECOM_DSQC
Pick Up Executive Name: NA
Pick Up Executive No.: NA

***********Cancellation************

Genesis Id: 50162
Issue: Cx did not want to return this product by mistake return request raised..
Action: Complaint taken info shared.
Communication: Apology done // Cx did not want to return this product by mistake return request raised ask refuse on door step RL panel fill // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to cancel this product // cx say by mistake order placed.
Action: Complaint taken info shared.
Communication: Apology done // Cx want to cancel this product // cx say by mistake order placed refuse on door step // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to cancel this product // cx say enable to received product.
Action: Complaint taken info shared.
Communication: Apology done // Cx want to cancel this product // cx say enable to received product refuse on door step // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to cancel this product // cx say by mistake order placed.
Action: Complaint taken tat shared 24-48 hours.
Communication: Apology done // Cx want to cancel this product // cx say by mistake order placed tat 24-48 hours for update refuse on door step // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to cancel this product // cx say he did not want product.
Action: Complaint taken tat shared 6 days.
Communication: Apology done // Cx want to cancel this product // cx say he did not want product refuse on door step tat shared 6 days for refund update // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to cancel this product // by mistake order placed.
Action: Complaint taken info shared.
Communication: Apology done // Cx want to cancel this product // by mistake order placed refuse on door step ask to place new order // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to know why was order cancelled.
Action: Complaint taken info shared.
Communication: Apology done // Cx want to know why was order cancelled // ask to place new order // info shared cx agreed.

************Refund***********

Genesis Id: 50162
Issue: Cx want to know product refund // payment deducted, order not confirmed.
Action: Complaint taken tat shared 72 hours.
Communication: Apology done // Cx want to know product refund // payment deducted, order not confirmed tat shared 72 hours for auto refund // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to know product refund // ask to shared bank details // CCA mark.
Action: Complaint taken macro shared.
Communication: Apology done // Cx want to know product refund // CCA mark macro shared ask to shared bank details // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to know product refund // cx already shared bank details.
Action: Complaint taken tat shared 24-48 hours.
Communication: Apology done // Cx want to know product refund // cx already shared bank details tat shared 24-48 hours // info shared cx agreed.
Cx bank details:
Account No.:
Account Holder name:
Bank IFSC Code:

Genesis Id: 50162
Issue: Cx want to know product refund // refund already initiated on 14/06/2023.
Action: Complaint taken info shared.
Communication: Apology done // Cx want to know product refund // refund already initiated on 14/06/2023 // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to know product refund // refund already initiated on 14/06/2023.
Action: Complaint taken SMS shared.
Communication: Apology done // Cx want to know product refund // refund already initiated on 14/06/2023 UTR no. shared ask to check with bank // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to know product refund // refund already initiated on 14/06/2023.
Action: Complaint taken Macro shared.
Communication: Apology done // Cx want to know product refund // refund already initiated on 14/06/2023 Macro shared ask to shared bank statement // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to know product refund // refund already initiated on 14/06/2023.
Action: Complaint taken remaining days tat shared.
Communication: Apology done // Cx want to know product refund // refund already initiated on 14/06/2023 remaining days tat shared 7-10 working days // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to know product refund // CIP case.
Action: Complaint taken tat shared 24-48 hours.
Communication: Apology done // Cx want to know product refund // CIP case tat shared 24-48 hours for update // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to know product refund // CIP case.
Action: Complaint taken tat shared 8 days.
Communication: Apology done // Cx want to know product refund // CIP case tat shared 8 days for update // info shared cx agreed.

*******************Other*****************

Genesis Id: 50162
Issue: Cx want to change delivery address.
Action: Complaint taken info shared.
Communication: Apology done // Cx want to change delivery address // done changes as cx want print stage not comes // info shared cx agreed.

Genesis Id: 50162
Issue: Cx say courier boy charged extra amount from cx on delivery time.
Action: Complaint taken tat shared 24-48 hours.
Communication: Apology done // Cx say courier boy charged extra amount from cx on delivery time // tat shared 24-48 hours for update // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want product invoice enable to download from app.
Action: Complaint taken tat shared 24-48 hours.
Communication: Apology done // Cx want product invoice enable to download from app tat shared 24-48 hours for update // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to know product cash back.
Action: Complaint taken tat shared 24-48 hours.
Communication: Apology done // Cx want to know product cash back also shared email id: [email protected] tat shared 24-48 hours for update // info shared cx agreed.

Genesis Id: 50162
Issue: Cx want to know about product // price // return.
Action: Complaint taken info shared.
Communication: Cx want to know about product // price // return // info shared as cx want // info shared cx agreed.

8375971985