Notes

acc: 8773600020239377
bcn: 8458035702

earl spoke to Maureen
concern: notified that peacock subscription will be ending 06/26 and wanted to reinstate subscription
actions taken: educ cx that peacock subscription is part of her package//issue resolved//eoc
CR Ticket #CR095884175


pitch:

peacock
399
3.99 not 10.99

==========================================
acc: 8993210051394945 8993213020533171
bcn: 4122909261


earl spoke to James
concern: wanted to complete move service order on the new address today
actions taken: complete order on the account//contact ecm to add equipment on the account//issue resolved//eoc

705425BB8510
pitch:
CE506E-OTEL>XB3 MODEM REQUIRED
moving



==========================================
acc: 8773103172045726
bcn: 6176062780

earl spoke to Debra
concern: wanted to disconnect her service
actions taken: educ cx that accout is on sfot disconnect and will be disconnected on July 4 and her boyfriend's service is already up and informed cx that her boyfriend's tech has been rescheduled//cx wants to talk to a manager//endorsed to sup//eoc
PlEASE APPLY CREDIT AFTER THE TECH APPOINTMENT

pitch:




==========================================
acc: 8773110220137686
bcn: 4135527271

earl spoke to Kathryn
concern: tv has no picture
actions taken: ran itg//routed to an hour resolution and cx will receive text after one hour//issue resolved//eoc
CR Ticket #CR095899956


pitch:

cable box issues


==========================================
acc: 8993208500097903
bcn: 4123036272

earl spoke to Luann
concern: suppose to have tech yesterday from 8-10 but tech did now show up
actions taken: check the account//tech appointment order has been complete but cx service still off//contact ecm for re scheduling tech appointment//able to reschedule tech on Thursday 7:30-9:00//issue resolved//eoc


pitch:

told me that something is wrong an analogue
yesterday 8-10


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acc: 8773404134018342
bcn: (203) 535-4698

earl spoke to Alisson and Pamela
concern: wanted to check if her refund has been mailed
actions taken: educ cx that as per checking on the notes on the account the prepaid card has been mailed 06/16//eoc


pitch:

had a plan $80
send on the mail


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acc: 8993208960144351
bcn: 4128187989

earl spoke to John
concern: cable box activation//voice guidance prompt issue going on for 2 weeks already
actions taken: offered tech and shipment of a new cable box//cx preferred to have a new box//processed shipment of a new box//issue resolved//eoc
applied credit $47.71

pitch:

new cable box
2 weeks

J

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acc: 8299600160056719
bcn: 8043342068

callback
earl spoke to Lamese
concern: this is a callback with regards to landline service
actions taken: transferred to advance repair//eoc

8045204963


pitch:




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acc: 8773500360190661
bcn: 8023531948

earl spoke to James
concern: no internet
actions taken: ran itg//contact oem//issue resolved//eoc
CR Ticket #CR095920452
CR095912688 advanced repair ticket, cx nneds to transfer

pitch:




==========================================
acc: 8299400440943202
bcn: 4432696131

earl spoke to Khadajah
concern: did a service downgrade and wanted to know why her bill is $653.37
actions taken: transferred to billing//eoc


pitch:

last wednesday store
plugged the day before yesterday
change of modem
white modem - new not working
$132 - pay it right away
$600 something
someboday can

==========================================
acc: 8499052170047015
bcn: (215) 275-6530

earl spoke to Ernest
concern: wanted to reactivate service
actions taken: transferred to sales department//eoc


pitch:

New Jersey
Pa

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acc: 8773213000270196
bcn: 6094570487

earl spoke to Jenniffer
concern: wanted activate a new owned modem
actions taken: ran itg//add equipment on the account//send signals//issue resolved//eoc
applied $18.67
CR Ticket #CR095936428

E4F75BFA3661


pitch: verizon

Sunday

70:DF:F7:FD:A1:CD
==========================================
acc: 8299400312526614
bcn: 4432874584

earl spoke to Hamza
concern: wanted to activate mobile
actions taken: transferred to mobile//eoc


pitch:

got xfinity mobile and home



==========================================
acc: 8299600074212218
bcn: 8045174728

earl spoke to Robert
concern: tv has no signal and has a wrong caller id on the landline
actions taken: ran itg for no signal//issuie resolved//ran itg for caller id issues//reouted to one hour resolution adn cx will receive text after one hour//eoc
credit $46.30
CR Ticket #CR095965197

landline: cannot NY Fried Chicken//cut it off//
tv- popping up no signal

pitch:




==========================================
acc: 8299400451673862
bcn: 4432074375

earl spoke to Gary
concern: internet activation
actions taken: ran itg//set wifi name and password//issue resolved//eoc
CR Ticket #CR095970727

2001:0558:4083:001E:74B7:6236:F911:9D74
N096ECPFGI
pitch: t-mobile 100
10 AM TOMORROW CALLBACK


had equipment


name: tomuchsauce
pass: jemel1981

==========================================
acc: 8773103222444234
bcn: 6178690731

earl spoke to Andre
concern: internet activation
actions taken: ran itg//modem is offline//set tech//issue resolved//eoc
CR Ticket #CR095977296


50A5DC14DC3E

pitch:




==========================================
acc: 8773102720411182
bcn: 7742188390

earl spoke to Joan
concern: internet activation
actions taken: ran itg//modem is offline//routed to 10 mins resolution and cx agreed to receive text message after 10 mins//issue resolved//ran itg for cable box concern//eoc
applied credit for $56.70
CR Ticket #CR095980773


pitch:

internet
wire taken down past week
somebody came put it back up
no


==========================================
acc: 8773402202880965
bcn: 2035778949

earl spoke to Cecil
concern: cable box activation
actions taken: ran itg//routed to one hour resolution//eoc
CR Ticket #CR095992848


pitch:

lets get your entertainment back and running


==========================================
acc: 8499051890339538
bcn: 7325034404

earl spoke to Joan
concern: wanted to check if she has service with comcast
actions taken: educate cx//issue resolved//eoc


pitch:

comcast - verizon 116


==========================================
acc: 8773100701139087
bcn: 8578004054

earl spoke to Lucinda
concern: tv has no signal
actions taken: ran itg//set tech//issue resolved//eoc


pitch:

2001:0558:4023:00F0:3447:83F7:226E:E2ED
CR Ticket #CR095997343


==========================================
acc: 8299400010620941 // 8299400010374952
bcn: 7174511361

earl spoke to Steve and Tina
concern: internet activation
actions taken: verify account//pulled up the new account 8299400010620941 //add owned modem on the account//asked approval//cx approved//ran diagnostics//send signals//modem is offline//tried another outlet//modem is still offline//tried another outlet//modem still offline//set tech//issue resolved//eoc
CR Ticket #CR096006555

C89E433D2C90
C6230
pitch: verizon

xfinity router
drop offline
all connections are tight


==========================================
acc: 8773403830306357
bcn: 6464107490

earl spoke to Roxanna
concern: internet activation
actions taken: ran itg//set wifi name and password//send activation signals//issue resolved//transferred to sup to activate landline and separate band names//eoc

(475) 215-8050

name: Lakehouse
pass: Spiti@245
2001:0558:4023:0129:E6BF:FAFF:FEBC:3C43
pHEDPsMt
pitch: t-mobile

utilized dou band


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