Notes

Repo-
How are you doing today?

How was your day today?
Meanwhile, how was your weekend?

Meanwhile, how's the weather there?

Meanwhile, do you like to stream? Which is your favorite?
Oh nice! I will watch it this weekend.

Meanwhile, how is your day going so far?

I am doing great. Thank you for asking.

TIME-
Perfect! CX allow me few minutes to review your account.
Perfect! Please allow me 1-2 minutes to ------------------------
Thank you for being on hold, I appreciate your patience and value your time.

BUSINESS APPRE- Also, Thank you for using Xfinity services. We really appreciate your business with us.

ASSURANCE-
Please be assured I will do my best to resolve this issue or will guide you to the best possible alternative.
Please be assured you've connected to right person. I will definitely check and help you to
You've contacted to the right person. I am a repair expert.


APP-
Just a friendly reminder as well that you can also download Xfinity App to manage your account, navigate tech appointment, see real time changes or make a payment.
Have you heard about it?


HOTSPOT-

Quick reminder as well to please take advantage of our more than 20 million of Xfinity hotspots throughout Comcast's geographical footprint so you can always stay connected. These hotspots deliver fast, convenient WiFi access without any additional fees to customers.
Have you heard about it?


To find an Xfinity WiFi Hotspot, check the hotspot location map online at wifi.xfinity.com, or download the Xfinity WiFi Hotspots app from the App Store on iTunes or the Google Play store.


INTERNET -
I understand the importance of reliable and fast internet. I will surely help you to fix your internet.
I use my internet for everything, so I understand the importance of reliable and fast internet.
I will surely help you to fix your internet.

Please confirm me what type of connectivity issue (Slow speed or No Connectivity or intermittent connectivity) you are experiencing with your XFINITY Internet?
Please help me with CMAC MAC address of modem. The MAC address is written on the back/bottom side of modem.
Please confirm me the current status of power light on modem whether it is On, Off or flashing ?
Please check and ensure that all the coaxial cable connection attached with the modem and the wall outlet is finger tight ?
Are you using any splitter to connect the modem ?
Please confirm are you getting issue on Wired or Wireless devices ?
I request you to please unplug the modem and try to get plug in other wall outlet once and check.



REWARDS
Let me tell you about something amazing, So have you signed up for our Xfinity Rewards program yet ? I highly recommend checking it out, It's a brand new program that gives us another way to say thank you to our valuable customers, ( Movie rental, sweepstakes, discounts, and more!) Sign up for free at www.xfinity.com/rewards to see what offers are available