Notes

https://notes.io/qxtCF

opening:::

Hi thank you for contacting Xfinity. I am Prabhat your Xfinity ambassador. Who do I have the pleasure assisting today?
Hi thank you for contacting Xfinity. I am Prabhat your Xfinity ambassador. How may I assist you today?
Hi _____ , thank you for contacting Xfinity Chat Support. My name is Prabhat. I hope you are doing well today.
A wonderful day! Thank you for choosing Xfinity! My name is Prabhat, your Xfinity Ambassador for today. It will be a great pleasure to assist you today.

Assurance:::

Thank you for bringing this to my notice. I assure you we will fix ____.Let me quickly check it and help further to get this resolved.
You have me , please feel confident that I will surely get this sorted for you in all possible ways
I completely understand your ____ however I will do my best to assist you in all possible ways.
Please be assured you are connected with right person and I will personally take care about ____ to get this resolved for you.

Relate Statement:::

I can completely understand the importance of the service for you. Being a Internet user I can understand the importance of the stable services.

I understand and really do apologize for the inconvenience you have been through. I know how it feels to have service interruption always.

I'm sorry you're having trouble with your Internet for months now. I understand how upsetting this must have been for you. I have experienced the same problem recently, so I understand what you are feeling.

I can relate to how important would it be for you, to have your services to work in today's time.

I really understand what you're saying, it's hard to enjoy your TV shows if you can't watch Tv ! I know I experienced the same issue a while ago with my previous cable provider and it was frustrating. We are definitely going to get it resolved as quickly as possible…as I know exactly how you feel”.

I really understand what you're saying, it's hard to use Internet while you are doing work! I know I experienced the same issue a while ago with my previous Internet provider and it was frustrating. We are definitely going to get it resolved as quickly as possible…as I know exactly how you feel”.
Having reliable, fast internet is crucial to working and learning from home- It is something my family and I depend on daily! Let's see what's going on.
I've dealt with pixilation on my TV and it was so frustrating! The good news is I'm an expert and I know exactly what to do to fix this issue.

I know how frustrating it can be trying to watch tv and getting an error. I know exactly what to do to get the XRE error fixed.

Thank you for reaching out today so I can help. I still use a home phone too, so I know it's super important we get your phone service working ASAP.

Address Confirmation :::

Please help me with your first and last name ?
Please help me with address and zip code so that I can go ahead and help you out.
Before I move ahead to check the root cause, just to confirm your current address.





Kindly tell me more about your concern and let's start working on it.