Notes

remarks NPR Bucket
No pickup due to QC fail NPR_QCF
Customer not available x Customer not available at given address and not reachable over phone NPR_NOT_AVAILBLE
Customer requested for future pickup NPR_RESCHEDULE
Pickup request cancelled OTP Verified - NPR_RETAIN_OTP
Address incomplete & Customer not reachable NPR_AI
Consignee unavailable NPR_NOT_AVAILBLE
Pickup Request Cancelled NPR_RETAIN
OTP Verified pickup request is cancelled NPR_RETAIN_OTP
Pickup cancelled by customer after OFP NPR_RETAIN
Pickup not attempted x Time constraint NPR_NOT_ATTEMPTED
Customer refused to handover NPR_RETAIN
Reverse Pickup Failed because of QC checks failed NPR_QCF
Customer wants replacement/refund first NPR_MISC
doorstep QC completed NPR_QCF
Handed over to other couriers NPR_PICKED
Customer not available x Customer wants delivery at different address NPR_NOT_AVAILBLE
Customer Denied OTP Based Pickup NPR_RETAIN_OTP
Pickup not attempted x Sudden climatic change NPR_NOT_ATTEMPTED
OTP Verified • No Stain and Dirt on Product : Non• Is size same/Is size ok : Non• Correct Product (Match Colour and Pattern) : Non• Is Brand Same : No NPR_QCF
Shipment attempted - Customer not available NPR_NOT_AVAILBLE
SHIPMENT WITHOUT PACKING NPR_NOT_READY
Pick up not attempted NPR_NOT_ATTEMPTED
Customer not available x Office/Residence closed NPR_NOT_AVAILBLE
Customer wants refund/replacement first NPR_MISC
OTP Verified • Box Check(Check if box is there and in intact condition)) : Non• Correct Product (Match Colour and Pattern) : Non• Is Brand Same : No NPR_QCF
Customer not available x Customer out of station NPR_NOT_AVAILBLE
Pickup Rescheduled by Customer NPR_RESCHEDULE
Pincode Address Mismatch NPR_AI
OTP Verified pickup is delayed by the customer to another date NPR_RESCHEDULE
Customer requested to reschedule pickup NPR_RESCHEDULE
RVP QC Fail Pickup QC OTP verified. - |IMAGE MISMATCH,BRAND MISMATCH,FE Failed QC NPR_QCF
customer is not contactable by the pickup executive NPR_NON-CONTACT
Not attempted NPR_NOT_ATTEMPTED
Pickup not attempted x Temporary curfew NPR_NOT_ATTEMPTED
OTP Verified • Is Product Same as image : No NPR_QCF
OTP Verified • Correct Product (Match Colour and Pattern) : No NPR_QCF
CUSTOMER WANTS CONFIRMATION FROM SHIPPER NPR_MISC
Pickup cancelled due to larger product size NPR_MISC
Customer want pick-up from Non-Serviceable area NPR_NSZ
OTP Verified • Is product matching with the image and description ? : Non• is Product Unused : Non• Is Brand Same : No NPR_QCF
CUSTOMER NOT AWARE ABOUT THE PICKUP NPR_NOT_READY
Bad/Incomplete address NPR_AI
CUSTOMER WANTS HAND TO HAND REPLACEMENT/REFUND NPR_MISC
RVP QC Fail Pickup QC OTP verified. - |FE Failed QC NPR_QCF
OTP Verified • All Accessories/Parts Available : Non• Correct Item (Match Image/Product Name) : Non• Not Used : No NPR_QCF
Long pincode NPR_MISC
OTP Verified • All Accessories/Parts Available : Non• Correct Item (Match Image/Product Name) : Non• Product Intact (Not Damaged) : Non• Not Used : No NPR_QCF
Large Shipment NPR_MISC
Customer not available x Security/Gate restriction and customer not reachable. Entry not permitted. NPR_NOT_AVAILBLE
RVP QC Fail Pickup QC OTP verified. - |IMAGE MISMATCH,BRAND MISMATCH,COLOUR MISMATCH,SIZE MISMATCH,FE Failed QC NPR_QCF
OTP Verified • No Stain and Dirt on Product : Non• Correct Product (Match Colour and Pattern) : Non• Is Brand Same : Non• Product is intact and No Damage(No visible sole cut,Outer cut,torn,visible damage) : No NPR_QCF
OTP Verified • All Accessories/Parts Available : Non• Product Intact (Not Damaged) : No NPR_QCF
RVP QC Fail Pickup QC OTP verified. - |IMAGE MISMATCH,BRAND MISMATCH,SIZE MISMATCH,FE Failed QC NPR_QCF
OTP Verified • Is product not matching with the image? : No NPR_QCF
Shipment Misroute NPR_MISC
RVP QC Fail Pickup QC OTP verified. - |IMAGE MISMATCH,FE Failed QC NPR_QCF
OTP Verified • Correct Item (Match Image/Product Name) : No NPR_QCF
OTP Verified • Product is intact and No Damage(No visible sole cut,Outer cut,torn,visible damage) : No NPR_QCF
OTP Verified • No Stain and Dirt on Product : Non• Correct Product (Match Colour and Pattern) : Non• Product is intact and No Damage(No visible sole cut,Outer cut,torn,visible damage) : No NPR_QCF
OTP Verified • Is product matching with the image and description ? : No NPR_QCF
Incorrect contact number NPR_NON-CONTACT
RVP QC Fail Pickup QC OTP verified. - |BRAND MISMATCH,FE Failed QC NPR_QCF
Customer not available x Customer shifted NPR_NOT_AVAILBLE
OTP Verified • Product is intact and No Damage(No visible sole cut,Outer cut,torn,visible damage) : Non• Is product not matching with the image? : No NPR_QCF
OTP Verified • No Stain and Dirt on Product : Non• Correct Product (Match Colour and Pattern) : Non• Product Intact (Not Damaged) : Non• Is Brand Same : No NPR_QCF
OTP Verified • Is product matching with the image and description ? : Non• No visible cut or defect or damage : No NPR_QCF
Pickup not attempted x Heavy shipment (Vehicle needed) NPR_NOT_ATTEMPTED
OTP Verified • Is Brand Same : No NPR_QCF
OTP Verified • All Accessories/Parts Available : Non• Product Intact (Not Damaged) : Non• Not Used : No NPR_QCF
pickup request is cancelled NPR_RETAIN
RVP QC Fail Pickup QC OTP verified. - |IMAGE MISMATCH,BRAND MISMATCH NPR_QCF
RVP QC Fail Pickup QC OTP verified. - |IMAGE MISMATCH,BRAND MISMATCH,COLOUR MISMATCH,FE Failed QC NPR_QCF
PICKUP CANCELLED BY SHIPPER NPR_RETAIN
OTP Verified • No Stain and Dirt on Product : Non• Product is intact and No Damage(No visible sole cut,Outer cut,torn,visible damage) : No NPR_QCF
Three attempts made, follow up closed NPR_NOT_AVAILBLE
OTP Verified • Is product matching with the image and description ? : Non• Box Check(Check if box is there and in intact condition)) : Non• Is Brand Same : No NPR_QCF
OTP Verified • Correct Product (Match Colour and Pattern) : Non• Is Brand Same : No NPR_QCF
RVP QC Fail Pickup QC OTP verified. - |IMAGE MISMATCH,BRAND MISMATCH,COLOUR MISMATCH,SIZE MISMATCH NPR_QCF
OTP Verified • Product is not damaged(No Scratch/No Wire damage or broken) : Non• Correct Item (Match Image/Product Name) : Non• Box Intact (Box is not damaged) : Non• Is Brand Same : No NPR_QCF
RVP QC Fail Pickup QC OTP verified. - |SIZE MISMATCH NPR_QCF
OTP Verified • Is product matching with the image and description ? : Non• No Stain and Dirt on Product : Non• No visible cut or defect or damage : Non• Is Brand Same : No NPR_QCF