Notes
Notes - notes.io |
Natalaiah
LambofGod3in1
Acc# 8299420341143421
Callback#
Joy spoke to: Natolya
Issue: Internet activation
Actions Taken: Run ITG 2.0 // routed to tech // cancelled tech // manually change wifi name and password // manually provisioned device // EOC
CR095655272
************************
2155755940
Acc# 8773102272768013
Callback#
Joy spoke to: Wfae
Issue: wants to change service
Actions Taken: informed the cx that her account is on a nonpy disconnection // cx made a payment on the app while on the call // connected to retention
************************
Acc#
Callback#
Joy spoke to: Nettie
Issue: wants the technician to go back and activate all boxes
Actions Taken: contacted ECM // cannot be able toi have the tech go back, agent suggested to have a schedule again // no supervisor available // run ITG // selected no to proceeding steps to route to tech // set appointment on 6/24 at 12-2pm // EOC
************************
Acc# 8499050140226867
Callback#
Joy spoke to: Natalie auth by Michael
Issue: Internet not working
Actions Taken: Run ITG // routed to tech // cx had a tech, scheduled date // EOC
CR095661444
************************
Acc# 8773105060566804
Callback#
Joy spoke to: Virginia
Issue: wants to know how much she is paying and cx wants to receive a monthly bill so her bank will mail a check for payment
Actions Taken: educated the cx that her monthly is 10.67 // EOC
************************
Acc# 8773100580036479
Callback#
Joy spoke to: Deborah
Issue: tech hasn't come yet
Actions Taken: eductaed the cx that the tech will be running lat ETA 12:30 // cx wants to stream premium channels through he smart tv but having the messgae no internet // educate dthe cx that the has to be connected to internet before streaming // cx receive a call from the tech saying that they will be on the location in 5mins // cx have to go // EOC // no changes made
************************
889e68f62ca1
Acc#
Callback#
Joy spoke to: Daniel
Issue:
Actions Taken:
rdk03013
************************
Acc# 8499100281103118
Callback# 2152920068
Joy spoke to: Placido
Issue: Internet activation
Actions Taken: Run ITG // cx connected the modem // modem offline // sent signals // modem still offline // routed to tech // cx needs internet for work, next tech appointment is on 6/27 but cx refuse // requested for supervisor but no available supervisor // Endorsed to support
************************
JNNZ
Buddy123
GBR8773
Beltway8299
Freedom8499
Keystone8993
Acc# 8773105100177802
Callback#
Joy spoke to: John
Issue: inernet activation
Actions Taken:
************************
5C7695C28C73 - freedom
14c03e4857f7
Acc# 8773103211563077
Callback# 8608498988
Joy spoke to:
Issue:
Actions Taken:
************************
slvn
myra0328
6105854423
Acc# 8499101800012582
Callback#
Joy spoke to:
Issue:
Actions Taken:
************************
848dc7f63461
b85e71371c31
Acc# 8773103211563077
Callback#
Joy spoke to: Hari
Issue: unable to activate modem
Actions Taken: endorsed to support // callback the cx // EOC
************************
Acc# 8773110181335816
Callback#
Joy spoke to: Carlos
Issue: internet activation
Actions Taken: Run ITG ?? reset wifi name and password // provisioned device // cx can conenct and surf the internet // issue resolved
CR095709202
calo
Orengo46$
************************
Acc#
Callback#
Joy spoke to: Sidney
Issue: Internet activation
Actions Taken: Run iTG // modem offline // sent provisioning signlas but unable to provisioned // set tech // will callback cx // EOC
************************
Acc# 8773102630435206
Callback#
Joy spoke to: David
Issue: wants to update equipment
Actions Taken: process shipment process credit adjustment range
************************
8cb2343486b6
dpc3941t
Acc# 8299200231298869*
Callback#
Joy spoke to: Aaron
Issue: recently upgarded the service
Actions Taken: as per checking, cx wants to use own equipment but still wants to use rented modem // educated the cx that he needs upgraded modem XB8 // cx decided to visit to visit store // EOC
************************
Acc#
Callback#
Joy spoke to: David
Issue: Modem activation
Actions Taken: Run iTG // modem offline // sent signals // modem still offline // routed to tech // set appointment // EOC
************************
Acc# 8299600064028129
Callback# (309) 255-4028
Joy spoke to: Richard
Issue: N/A
Actions Taken: on proces of verifying but call got disconnected // endorsed to support
9051560
************************
docsis
estb
ccua
pr150bn3
Acc# 8299420620721582
Callback#
Joy spoke to: Charles
Issue: internet and landline activation
Actions Taken: Run ITG // provisioned device // registered the TN to modem // provisioned // cx has dial tone // issue resolved // EOC
CR095727187
CR095727371
CR095729213
************************
Acc# 8993112420119542
Callback#
Joy spoke to: Rochella
Issue: internet and landline activation
Actions Taken: Run iTG // reset wifi name and password // provisioned device // cx can connect and surf the internet // issue resolved // cx also have dial tone now // EOC
CR095737683
Jean
Arnold123
************************
Acc#
Callback#
Joy spoke to: Arnold
Issue: Cable activation
Actions Taken: Run iTG // sent signals /// cx still seeing the same message on the screen // troubleshooting // routed to Soak ,// educated the cx of the SOAK // EOC
CR095724760
************************
Acc#
Callback#
Joy spoke to: Joan
Issue: cable not working
Actions Taken: checked connections // cx mistaken the HDMI, corrected the connection to HDMI out to tv // cx verifying the account but keep on making
mistake and frustrated // stopped on verifying nag
CR095736560
************************
Acc# 8499051650577459
Callback#
Joy spoke to: Corey
Issue: Modem activation
Actions Taken: Run ITG // Modem activation // provisioned device // cx can connect and surf the internet // Issue resolved // EOC
CR095740309
************************
6ccdd665c14c
cm2000
8499052800551204
Acc#
Callback#
Joy spoke to: Udaya
Issue: Internet not connecting
Actions Taken: Run ITG // manually provisioned device // cx can connect now but speed is not 200 // EOC
************************
50a5dc1559c9
sbg10
Acc# 8299610253802424
Callback#
Joy spoke to: Cameron
Issue: Internet activation
Actions Taken: Run ITg // modem offline // sent signals // modem still offline // routed to tech // set appointment // EOC
************************
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