Notes

Please allow me 2 minutes to review your account to check the details.

Wifi network.

Great, please help me new WIFI network name and password, you would like to setup on your WIFI network.

Please confirm, are you getting any error code or error message on your TV screen.

New accounts

Please help me with address where you want the services,

May I know the services you want on your address.

Please help me with internet speed, you would like to have on your address.

We offer 200 mbps internet speed in $**, 400 mbps internet speed $**, 800 mbps internet speed $**, 1000 mbps internet speed $** and 1200 mbps internet speed in $**.



We have 3 cable services plan, choice TV package (+10 channels), popular TV package (+125 channels) and ultimate TV package (+185 channels).


Please help me with CM MAC address of your modem along with model number.




Payment arrangement

I would like to inform you that as I can check your account information that you services are disconnected by the system as you have past due of $**, and now you need to clear your past due in order to restore your services, sorry to inform you that system will not allow us to restore your services till you clear your past due, as we are from internet troubleshooting team.


I completely understand you, and I know that you are not happy that your services are disconnected, believe me I am with you, however as we are from internet troubleshooting team, system will not allow us to restore your services.


I would like to inform you that as I can check your tech appointment is cancelled, as our team tried to contact you, however for some reason, our team were unable to reach you, so our team have cancelled your appointment, no worries, let me assist you, and fix it for you.

I completely understand that this is not good situation to be in as your services are not working and also your tech appointment is cancelled, believe me I will try my best to fix it for you, and find you the earliest slot as possible.


XM pitch

I got a wonderful news for you, as I am working on your account, I can see that you are eligible to get discount of $**/mon on your internet bill, and you will also get a $*** prepaid visa gift card from Xfinity.


To grab this offer on your account, you just need to port your number in to Xfinity mobile and bring your own device, you will get this prepaid visa gift card with each line and best thing about it that there will be no contract and I will also make sure that you do not need to pay anything today. I can help you to sign up for Xfinity mobile.


May I know how much you are currently paying for your current mobile services and how many lines? So, we can offer for you best rates or deals on the mobile services.


I got a great news for you, as I am working on your account, I can see that you are eligible to get discount of $**/mon on your internet bill, and you will also get Free phone *** and phone will be on us. This is great opportunity for you to grab a free phone from Xfinity. I do not want miss this chance.

To grab this free phone you just need to port your number in to Xfinity mobile, May I know how much you are currently paying for your current mobile services and how many lines? So, we can offer for you best rates or deals on the mobile services.


I understand you are happy with your current mobile service provider, however I want to inform you that Xfinity mobile provides best 5G internet service and calling service all over the US. and you will also get 20 million Xfinity hot-spot services absolutely for free.

Believe me once a customers started using our mobile services, they love our services as we are best mobile service provider in the market and best thing about Xfinity mobile that we provide best rates in mobile service in the market, with Xfinity mobile you can save a lot of money for yourself. I can help you to sign up for Xfinity mobile.