Notes

"I understand that you wish to cancel, may I ask the reason why you want to cancel?"-

I imagine how frustrating it is to you. Let me help you with that. Let me go ahead and review the account and see what we can do.
thanks for bringing this to our attention,
I know this must be frustrating
I'm sorry to hear that you're having trouble with this!
“I feel bad to hear you have had to face this problem. Could you elaborate a bit more so that I can know it better?”
“I’m sorry to hear about your problem. It should not have happened that way. Let me fix this for you.”

WANT TO TRY ANOTHER BRAND: Tell me about your experience with the products? Are you not satisfied with the result you are getting? Are you using any other products to address the same issues that might be interfering with your progress?
SO EXPENSIVE: How are the product so far? Do you have any product that you are not using at all? Maybe we can have it remove to your kit so we can lessen your monthly payment.
Are the product meeting your expectation , is there any products that you are not using at all?
ONLY ORDER THIS ONE TIME/GIFT: How are the product so far? after the cx answer build value after.. how was product been working for you? what kind of result are you hoping to achieve? Can i ask what result you have been seeing so far?
HAVENT SEEN RESULT: How are you using the products? how often you are using the product? Are you using any other products to address the same issues that might be interfering with your progress? then educate..
TOO MUCH PRODUCT: Tell me about your experience with the products? is there any items in your kit that you doesn't use? then customize
can i ask how your using the product? Is there any other product you are using aside from MT?

Here's what we can do,
For the meantime I'll pause and postpone all orders until 9/30/2023. This will make your kit most cost effective and get it at a time that feels right for you while maintaining best results. For now there will be no shipments until then. Let me give you an additional 20% lifetime discount to all future orders that will reduce your monthly cost. Will that work for you?

Instead of cancelling i just want to inform you that you can maximize the advantage that you have because it shows here that you are qualified for the 20% lifetime discount on your account and you also have the option to postpone your next shipment up until (DATE) and you can remove items that you don't need for your future shipments. Then call us back before your next shipment in DATE so that we can make changes on your account.

Instead of cancelling i just want to inform you that you can maximize the advantage that you have because it shows here that you have the option to postpone your next shipment up until (DATE) and you can remove items that you don't need for your future shipments. Then call us back before your next shipment in DATE so that we can make changes on your account. And it shows here that you are qualified for the 20% lifetime discount on your account

Instead of cancelling we can just change the frequency of the delivery date for additional 1 or 2 months for every shipment for you to enjoy and experience the product in a much longer period of time. And it shows here that you are qualified for the 20% lifetime discount on your account

instead of cancelling i consulted one of our support and they authorized me to wave your last payment in the amount of $$$$$ and the great news is that they also authorized me to give you 20% lifetime discount and you can call us back before your next shipment in DATE so that we can make changes on your account.

your order is already in shipping status and we may not be able to make changes or cancel that shipment. Not to worry though: If needed, you can always return the shipment once it’s received. If for any reason you're not completely satisfied, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling).

If you do not have a copy of your invoice, please simply write down your name, address, and customer number on a piece of paper and include that with your return. You may return your product(s)/shipment by whatever means is most convenient for you. We recommend that you get a receipt for your return from your carrier and that you hold on to that receipt (as proof of return) until you see your refund. 7-10 buss days for shipping until warehouse received it and another 3-5 buss days for the actual refund will be credited less SH

unfortunately i cannot pull up your account because we are having technical issue as of the moment //i suggest you may want to call us back after an hour or two so that we can assist you completely.

i consulted one of our support and they authorized me to wave your last payment in the amount of $xx.xx and the great news is that they also authorized me to give you 20% lifetime discount and you can call us back before your next shipment in DATE so that we can make changes on your account.

"unfortunately the promotional offer that i can only help you with is for the 5 piece kit for 49.95, the one that you saw is for the order that i am not authorized to place because this is customer service hotline.. the kit that is advertised can only be purchase to the hotline number in order entry department that is provided to the infomercial or advertisement that you saw.
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We do not have the information about the numbers that are provided in the advertisements because those are not permanent and its in limited offer only."

The product is backed by a 60-day money-back guarantee. Just try our products for 60 days. If you're not totally satisfied with the results, simply return the package even if the bottles are empty and you will receive a complete refund of the product price (less shipping and handling).

you will have to pay more if you will be ordering this item as an individual order. If you will be adding this item to your existing kit, that would be more than affordable for you because of the discounted price that you already have in this kit.

Online for JLO Beauty:
As of the moment we don't have a membership website available for you to access your account. But we are already looking into and we'll make sure that you will be updated once it is already available. But again you can let us know or contact us if you have question or concern.

AUTO-CONTINUITY VERBIAGE
I apologize for any confusion or misunderstanding, Let me help clarify how your membership works. (3 months after your 1st) (One month after your introductory-size) order is shipped, your first full-size auto-delivery shipment is sent to you. Your full-size orders are divided into 3 monthly installments instead of billing the full cost all at once. And all of your shipments are covered by our 60-day Money Back Guarantee. and you can always make changes thereafter.

Get a discount on your favorite products when you sign up for auto-delivery. This way, you’ll always have the product you want… when you want it.

WAREHOUSE // SHIPPED STATUS
I am sorry to hear that. Our orders enter the shipping process very quickly so we can get your items to you as soon as possible. Once the order is in the shipping process it can’t be modified. However, you do have a full 60-day Money Back Guarantee.

PRODUCT IS NOT WORKING (EFFECTIVENESS) customization/postpone
1 month of using the product is not sufficient for us to easily achieve our desired results, using the product consistently like at-least twice a day as recommended within the next 2-3 months will easily help us achieving the best results That's how I even started, it took 2-3 months for me before I can see improvements. Now I'm using the product to maintain the results that I have right now.

Since reversing the signs of aging is a continuous process, our automatic shipment option will ensure you always have your most favorite products available to you so that you’ll see the firmness restored in your skin. Many of my customers choose the membership for these reasons.

clearing/review status:
it show's here that your account was on hold, that means there will be no shipments and no charges up until your ready to make a new order and update the payment method you will use in your account and whenever you call us, we will be assisting you for the changes in your account.

"Claims Never Ordered/price/dont want cont" - offer postpone/20%discount
"I'm sorry for the misunderstanding, here’s what I can do: I'd love for you to still experience <insert client/brand-specific statement>, so I can offer you a special one-time 20% discount on that shipment to save you the hassle of sending it back to us.

"Not Using All Of The Products - customization/postpone
I understand. Here's what I can do: I'd love for you to still experience <insert client/brand-specific statement>, so I can offer you a special onetime 20% discount on that shipment to save you some money and the hassle of sending it back to us."

Shipments Come Too Often - frequency/postpone
"I understand. Here's what I can do: I'd love for you to still experience <insert client/brand-specific statement>, so I can offer you a special one-time 20% discount on that shipment to save you some money and the hassle of sending it back to us.

"Not Using All Of The Products - offer customization/postpone
I understand. Here's what I can do: I'd love for you to still experience <insert client/brand-specific statement>, so I can offer you a special loyalty 20% discount on that shipment to save you some money and the hassle of sending it back to us."

Authorization:
I apologize for any confusion; let me help explain. When you place your order is first processed, a pre-authorization is applied to your account to ensure the charge amount is available. The actual charge will complete once your order is shipped out. The pre-authorization will drop off and no longer appear on your account at that time.


By the way, would you like to add That Limitless Glow™ Sheet Mask to the next shipment? This will only add around $13.00 to your monthly payment.

Return-
may i know the reason why you want to return the product maybe i can help you, instead of getting in to the hassle of returning the product I can give you 20% one time discount and It can save you time & money driving to post office just to return the items and you can keep it or give it as a gift.

Return Instruction:
To return your package, we recommend to take the package to your local post office. Please obtain a proof of mailing slip, and hold on to the proof of mailing until you see your refund post to your account. You can return the products in the address within your invoice make sure to include all the products and your invoice. Please remember it will take 7-10 days to process your refund. You will see a credit less the shipping and handling.

You can return the products in the address within your invoice make sure to include all the products and your invoice.
If you do not have a copy of your invoice, please simply write down your name, address, and customer number on a piece of paper and include that with your return. You may return your product(s)/shipment by whatever means is most convenient for you. We recommend that you get a receipt for your return from your carrier and that you hold on to that receipt (as proof of return) until you see your refund. 7-10 buss days for shipping until warehouse received it and another 3-5 buss days for the actual refund will be credited less SH

I JUST DONT WANT YOU TO MISS THIS OPPORTUNITY OF GETTING BIG SAVING AND DISCOUNTS WHILE YOU WERE ON A MEMBERSHIP PROGRAM.

to help you out we can customize your next shipment and will give you 20% dsicount

20% Loyalty disc
Pending order > Edit > Swap

GMT49CS - KEYCODE
GMT0702 - ITEMCODE

20% Return Save Disc
It can save you time & money driving to post office just to return the items and you can keep it or give as a gift
Shipped order > return tab > manual adjustment > compute 20% > apply exchange

partial refund
shipped order > return > partially shiped adj

Change Frequency
Waiting order > continuity > change frequency

postponement
waiting order > Wait > change date from last ship date

Ship now
Waiting order > Wait > Enter date today

FDK to FDK
Waiting order > print > Edit > Swap > Click kit to be swap > Keycode enter 1 in quantity > Search item using * > update

FDK to CDK
Waiting > print > Edit > Add (drop down) > Quantity & Keycode > Search using * > Click Customize > Drag item > Update > Cancel the prev order

Adverse event:
No probing direct cancel , provide CAT script , cancel and do zero out the balance ((refund if req)