Notes

acc:
bcn:

earl spoke to Donna
concern:
actions taken:


pitch:

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acc: 8299200380009133
bcn: 3026688216

earl spoke to Matthew
concern: wante to return the other phone being paired with anoher phone
actions taken: transferred to mobile//eoc

december ordered a new phone// change the sim card// A51 dont like to get
1812

pitch:

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acc: 8773110220133370
bcn: 4132075205

earl spoke to Theodore
concern: cable activation
actions taken: ran itg//complete order on the account to add equipment//issue resolved//eoc
CR Ticket #CR095316297
CR Ticket #CR095313643

pitch:

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acc: 8499051040014064
bcn: 8562644863

earl spoke to Rich
concern: wanted to talk to sales department
actions taken: transferred to sales//eoc


pitch:

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acc: 8499052820069666
bcn: 7327895165

earl spoke to Susanna
concern: internet activation
actions taken: ran itg//set wifi name and password//issu resolved//eoc
CR Ticket #CR095323632

name: Glide Path
pass: glre1532
2001:0558:4033:009A:217A:5B55:81E0:8E13
IK3/MAew
pitch:

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acc: 8773110250568552
bcn: 4133863574

earl spoke to Chloe
concern: internet activation
actions taken: ran itg//modem is offline//procedd with tech appointment//issue resolved//eoc
CR Ticket #CR095336459


pitch:

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acc: 8773102630553933
bcn: 5085175199

earl spoke to James
concern: cable box activation/voice guidance issue on loop//
actions taken: ran itg//set tech//issue resolved//eoc


work vpn

voice guidance

pitch:

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acc: 8499102160475492
bcn: 48464485991

earl spoke to Laura
concern: cable activation
actions taken: ran itg//cable not working//offered tch nut cx will just go to the store to get a new equipment//eoc
CR Ticket #CR095348198

xre 00294
pitch: verizon 60

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acc: 8993111670147492
bcn: 6103011750

earl spoke to Deborah
concern: cable and internet activation
actions taken: ran itg//add equipment on the account//issue resolved//ran itg for internet activation//set wifi name and password//set tech//issue resolved//eoc
CR Ticket #CR095354144
$41.29

name: McCauley10
pass: Freeway16!



installed 2
2001:0558:4031:003E:BA5E:71FF:FE39:3919
CMaH7nk+
pitch:

============================================
acc: 8773402210264269
bcn: 2035253293

earl spoke to Judith
concern: could not schedule series recording
actions taken: ran itg//do account refresh//issue resolved//eoc
CR Ticket #CR095376702

NOTE: CX WILL CALL BACK IF THE ISSUE WILL BE BACK

recording the same show over the year// trhis week stopped
set today butnext day//
series recording your recording has been recorded//
will not record

pitch:

============================================
acc: 8773102272941495
bcn: 3392358035

earl spoke to Antonio
concern: internet activation
actions taken: ran itg//modem is offline//set tech//issue resolved//eoc


pitch:

============================================
acc: 8773106100708893
bcn: 7812498182

earl spoke to Jonathan
concern: wanted to activate internet
actions taken: continue as unverified//ran itg//modem is offline//unable to verify account//cannot set tech//educate cx//eoc
CR Ticket #CR095382870
CR Ticket #CR095385241

Jonathan

pitch:

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acc: 8773103200666691
bcn: 8574239379

earl spoke to Michelle
concern: the tech did not leave a long wire to connect the cable box on the other room//wanted to set tech to install wire about 40 ft
actions taken: educ cx to get cable wires on the xfinity store//issue resolved///eoc


NOTE: CX WILL GO TO THE XFINITY STORE AND NEEDS WIRE FOR ABOUT 50 FT LONG
leave a

pitch:

============================================
acc: 8773202400502712
bcn: 6032607147

earl spoke to Lori
concern: wanted to check for tech
actions taken: educ cx that tech might be late//cx confirmed that tech is on the area//eoc


pitch:

============================================
acc: 8773102250734946
bcn: 7817772294 // 3393682098

earl spoke to Penelope
concern: cannot retrieve message
actions taken: ran itg//endorsed to sup//eoc
CR Ticket #CR095406224

use to be able to temp number// *86 to rertrieve


pitch:

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earl spoke to
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pitch:

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pitch:

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pitch:

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earl spoke to
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pitch:

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earl spoke to
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pitch:

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earl spoke to
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pitch:

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earl spoke to
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pitch:

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earl spoke to
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pitch:

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earl spoke to
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pitch:

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earl spoke to
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pitch:

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acc:
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earl spoke to
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pitch:

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