Notes

m spoke with: thomas
acct #: 8773100650531649
callback #: 5089422696
concern :can see channels but got black screen every 5 minutes

reso : ran itg for no picture because cx confirmed it's working before, itg routed us to tech, receiving an error to set tech appt, did manual tech, educate cx, eoc.
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m spoke with: cecelia
acct #: 8299400440438864
callback #: 4436915454
concern :
4436915454
reso : outside tech, done.
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m spoke with: todd
acct #: 8499051260335827
callback #: 8566177412
concern : wants to activate the cable box
rdk-03036
reso : walkthrough the process, ran itg, itg routed us to tech, set tech appt, educate the cx, eoc.
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m spoke with: lydia
acct #: 8773100740381047
callback #: 6178523387 //
concern : wants to activate the google phone

reso :educ the cx, contact mobile care dept, transfer cx, eoc.
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m spoke with: margaret
acct #: 8773400234217826
callback #: 8566177412
concern :
ghostcall
reso :
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m spoke with: ann
acct #: 8773106120006500
callback #: 9787665156
concern : email not working, junk spam email

reso : ran itg for email issues, wlakthrough the process, educate the cx, eoc.
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m spoke with: david
acct #: 8499100226023090
callback #: 8567297612
concern : wants to activate the modem

reso : walkthrough the process, ran itg, successfully connected, eoc.
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m spoke with: tamara
acct #: 8299610263409897
callback #: 2402102560
concern : wants to activate the modem
pitch #1
reso : walkthrough the process, ran itg, successfully connected, eoc.
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m spoke with: stacy
acct #: 8773402001587993
callback #: 8603738522
concern : can't log-in to stream

reso : done
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m spoke with: gizelie
acct #: 8499100226382355
callback #: 8609973199
concern : wants to activate the modem
Isaac
gizelie8989
reso : walkthrough the process, ran itg, set up wifi name and pass, successfully connected, eoc.
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m spoke with: johanny
acct #: 8993112711373139
callback #: 3475206562
concern : wants to activate the modem

reso : walkthrough the process, ran itg, cx confirmed that there's not coax outlet in their home, educ cx, itg routed us to tech, cannot set up tech appt because they already have an existing tech appt for xfinity home, eoc.
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m spoke with: lilliane
acct #: 8299610060386405
callback #: 5406047098
concern : asking regarding about her mobile phone

reso : educate the cx, contact mobile care dept, transfer cx, eoc.
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m spoke with: kendria
acct #: 8299600470738303
callback #: 5716062711
concern : wants to activate the cable box but cx is not on her house

reso : educate cx, ran itg for cable box, cx requested to callback, eoc.
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m spoke with: jose
acct #: 8299420661494826
callback #: 2405281907
concern : wants to speak with spanish representative

reso :
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m spoke with: robert
acct #: 8499100660039123
callback #: 6106224932
concern : wants to activate the modem
Bob and Linda_5
November01
reso : walkthrough the process, ran itg, set up wifi name and pass, successfully connected and already have a dial tone, eoc.
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m spoke with: marie
acct #: 8299600790300685
callback #: 4347700784
concern : cx wants to activate the modem but there is no cable outlet to her home

reso : ran itg, itg routed us to tech, set tech appt, educ cx, eoc.
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m spoke with: lailah
acct #: 8499100027657377
callback #: 2674088277
concern : cx called in to activate the modem but cx confirmed that it's already working
2031
Welcomehome
reso : ran itg, double check everything before ending the call, all working, eoc.
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m spoke with: john
acct #: 8499101120030892
callback #: 6106958758
concern : wants to activate cable box
ma1439eeu220 // pad200647800 //
reso : educate the cx, added device to the acc, ran itg, itg routed us to tech, set tech appt, educ cx, cx refused and will just return the box to the local store to swapped it, eoc.
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m spoke with: yvonne
acct #: 8499100027655926
callback #: 9177518505
concern : wants to activate her modem to the new address

reso : walkthrough the process, completed the service pending order with ecm, ran itg, itg routed us to tech but cx confirmed that she can connect now to the wifi, issue resolved, eoc.
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m spoke with: darji
acct #: 8499051140356449
callback #: 6094565366
concern : wants to approved his acp enrollment

reso : educate the cx, contact acp, transfer cx, eoc.
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m spoke with: benjamin
acct #: 8993204130026792
callback #: 7243166966
concern : calling about mobile phone

reso : educate cx, contact mobile care dept, transfer cx, eoc.
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m spoke with: pankaj
acct #: 8499102280553632
callback #: 2154980773
concern : wants to activate the modem
spss
BomSan118
reso : walkthrough the process, ran itg, set up wifi name and pass, successfully connected, eoc.
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m spoke with: blaise
acct #: 8299610381328797
callback #: 5712086953
concern : asking for the bills

reso : ran itg blue, educate cx, contact billing dept, transfer cx, eoc.
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m spoke with: tyreese
acct #: 8499100110950200
callback #: 2676507769
concern : asking what will be his bill if he will reactivate his account

reso : educ cx, contact billing dept but they are closed already, advised cx to callback, eoc.
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m spoke with: devin
acct #: 8499100101429669
callback #: 2672905963
concern : wants to connect his xfi pods to the modem

reso : ran itg for modem, walkthrough the cx to connect his xfi pods manually on his phone, eoc.