Notes

Genesys ID : 50145
Issue : NA
Action : NA
Comm : Call drop cx side.

----- Call drop cx side while sharing info -----

[email protected] Hitu@123456

Empty Parcel Image, Snapdeal Brand Packaging, Invoice Copy, ID Proof

Genesys ID : 50145
Issue : Cx want to Return/Replace the order : ( Cx Received Different Item - )
Action : Sms sent.
Comm : Redirect to Self Serve.

Genesys ID : 50145
Issue : Cx want to know about the order status. ( PDD )
Action : DD sms sent.
Comm : Shared pdd, ddr, Tracking Details and Courier Partner Name Shared.

Genesys ID : 50145
Issue : Cx want to know about the Order Status. ( PDD )
Action : Info shared.
Comm : Shared pdd, ddr, Once order will be Shipped, you will get the Tracking Details.

Genesys ID : 50145
Issue : Cx want to know about the Delivery of the product, ( OFD )
Action : SMS sent.
comm : Ask Cx to wait till 9pm, FE number shared.

Genesys ID : 50145
Issue : Specific Request, Cx want Urgent Delivery.
Action : Specific Date Mentioned, dd sms sent. ( )
Comm : Shared pdd, ddr, Tracking Details. Shared will Try to Deliver the Order Asap.

Genesys ID : 50145
Issue : Refund not Received. ( CIP Case )
Action : Info shared and complaint taken.
Comm : TAT shared 24/48 hrs for updates.

Genesys ID : 50145
Issue : Order Not verify, Pending for verification.
Action : Info shared
Comm : Apology Done, TAT shared 24 hours for Verification call.

Genesys ID : 50145
Issue : Cx wants to Cancel the Order. ( )
Action : Info shared, Request taken.
Comm : Ask to Co-Ordinate with Courier Boy and Also guide for Door step Refusal.

Genesys ID : 50145
Issue : Order late Beyond Promised Date ( Shipped Case )
Action : Complaint Raised.
Comm : Apology Done, Shared the pdd, ddr, Tracking Details, Ask to wait.

Genesys ID : 50145
Issue : Order late Beyond Promised date : ( Non-Shipped Case )
Action : Complaint Raised, TAT shared 24-48 hours for Update.
Comm : Apology Done, Shared the pdd, ddr, Ask to wait

Genesys ID : 50145
Issue : Cx want to know the Complaint status. ( RPI Denial )
Action : Info shared as per status.
Comm : RPI Denied, Proper Denial given.

Genesys ID : 50145
Issue : Cx want to know about the Delivery of the Product. ( RTO Marked )
Action : Info shared, Ask Cx to Place a New Order.
Comm : Shared the UD Reason with Cx, Apology Done.

Genesys ID : 50145
Issue : Status Shows Delivered but I didn’t Receive it { PDWP }
Action : Complaint already Raised.
Comm : Apology done, shared the delivery status, TAT shared 24-48 hours for update.

Genesys ID : 50145
Issue : Cx got the Empty Parcel : ( Amount is less than Rs. 500/- )
Action : Complaint Taken. Macro shared.
Comm : Apology Done, Ask to share Required Documents. TAT shared 7 days for update.

Genesys ID : 50145
Issue : Cx want to Return the Product. ( )
Action : Return Request Raised, TAT shared 24/48 hrs for updates.
Comm : Apology Done, RPI Not initiated, Also guide to pack the parcel in original Packing.

Genesys ID : 50145
Issue : Cx want to Replace the Product. ( )
Action : Replacement Request Raised, TAT shared 24/48 hrs for Pick up updates.
Comm : Apology Done, RPI not Initiated, Also guide to pack the Parcel in original packing.
TAT shared 4/7 days for Replacement.

Genesys ID : 50145
Issue : Cx want to Know the complaint status.
Action : Return Request already Raised, TAT shared 24/48 hrs for Pick up.
Comm : Apology Done, Also guide to pack the parcel in original packing.

Genesys ID : 50145
Issue : Order not verify, Pending for verification.
Action : Info shared.
Comm :Apology done, TAT shared 24 hours for Verification call.

Genesys ID : 50145
Issue : Cx want to know the Product Details.
Action : Info shared.
Comm : Info shared as per Product Description.

Genesys ID : 50145
Issue : Refund not Received. ( Snapdeal Credits Refunded )
Action : Info shared as per complaint status.
Comm : Refund already Initiated in Snapdeal Credits, Ask to check.

Genesys ID : 50145
Issue : Refund not Received. ( UPI Refunded )
Action : Info shared as per complaint status.
Comm : Refund already Initiated in UPI, tat shared 7 working days.

Genesys ID : 50145
Issue : Refund not Received.
Action : info shared as per complaint status. Macro shared.
Comm : Ask to share Bank details. TAT shared 24 hrs for updates.

Genesys ID : 50145
Issue : Cx want to know about the order Status. ( UD marked )
Action : Complaint Raised, FNDR filled, Address verified.
Comm : Apology Done, Rescheduled Delivery, TAT shared 24 hours for Delivery Re-attempt.

Genesys ID : 50145
Issue : Cx want to know about the order status. ( UD marked - Order is OFD )
Action : Complaint already Raised, Address verified.
Comm : Apology Done, Ask Cx to wait till end of the Day, Courier Partner Name shared.

Genesys ID : 50145
Issue : Cx want to Return the Product. ( Pick up Issue )
Action : Return Complaint Raised, TAT shared 2-3 days for Pick Up. Macro shared.
Comm : Apology Done, Shared the Courier Partner Name, Ask to share Product Images,
Also guide to pack the parcel in original packing.

Genesys ID : 50145
Issue : Cx wants to know the Complaint status : ( Out for Pick up )
Action : Info shared as per Complaint Status, Ask to wait till end of the Day.
Comm : Apology Done, Shared the Courier Partner Name, Also guide to Pack the Parcel in Original Packing.

Genesys ID : 50145
Issue : Cx want to know the Complaint status. ( Pick up Not Initiated )
Action : Info shared as per Complaint status. Macro shared.
Comm : Ask to share Product Images, TAT shared 24 hrs for Team updates.
Also guide to pack the parcel in original packing.

Genesys ID : 50145
Issue : Cx want to Return the Product : ( Pick up Issue )
Action : Return Request already Raised, TAT shared 48 hrs for Pick Up.
Comm : Apology Done, Shared the Courier Partner Name.
Also guide to pack the parcel in original packing.

Genesys ID : 50145
Issue : Manual Pick up : Pick up issue.
Action : TAT shared 24/48 hrs for updates.
Comm : Apology done, Ask to wait update. also guide to pack the parcel in original packing.

Genesys ID : 50145
Issue : Status shows Delivered but I didn’t Receive it : { PDWP }
Action : Complaint already Raised.
Comm : Apology Done, Shared the Delivery Status, TAT Shared 24/48 hrs - 7 Day for Update.

Genesys ID : 50145
Issue : Product already picked up but not updated : ( APUC Case )
Action : RL already filled, APUC already marked.
Comm : Apology Done, TAT Shared 72 hours for update, Cx did not have Pickup Receipt.
Pick up Executive Number :
Pick up Courier Partner :
Pick up Date :