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72486721019670
2T7Y9K
3ad5c466-3fec-4412-9045-6948d9cce991, cci to exchange using the ftc that she has// checked the fare rules// no credit are allowed// only changes were allowed that too before departure of the flight // now changes are not allowed// claim that she cancelled because one of her flight with spirit got cancelled and was told one of the agent that ftc are allowed in the reservation// no case notes were found// pax threaten to escalate// ask for supervisor//consulted with one of the sup who was on call // informed that we can request for the call recording to validate the ftc eligibility via itinerary no// offers sup to pax she denied asking as long as we are doing the call listening she doesn't require the supervisor
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