Notes

C-zentrix Id - 4012
Issue- order related//query not clear
Action-Mail marked//call connected
Communication-Info. shared//TAT shared//Apology done//

call not connected due to C-Xentrix issue//
As per telephonic conversation.


We apologize for the inconvenience caused but this is to inform you that wait for 24 hours for update regarding your order delivered then we can take your return request. If you have any other query or concern feel free to reply. We'd be glad to help you.

Thank You,
Team Snapdeal

Issue- return related//order delivered but not updated//
Action-Mail marked//call not connected//
Communication-info. shared by mail

We request you to wait for 24 to 48 hours for update regarding your refund.

Call not Connected-
We try to contact you but we are not able to reach you.

C-zentrix Id - 4012
Case done in non-calling hours
Issue- query not clear because there is no cx details
Action-Mail marked//
Communication-info. shared by mail

C-zentrix Id - 4012
Case done in non-calling hours
Issue- query not clear because there are multiple orders show
Action-Mail marked//
Communication-info. shared by mail

C-zentrix Id - 4012
Case done in non-calling hours
Issue- query not clear because there are more orders show, we don't know which order regarding cx concern
Action-Mail marked//
Communication-info. shared by mail

call not connected due to C-Xentrix issue//

We try to contact you but we are not able to reach you.
As per telephonic conversation.

C-zentrix Id - 4012
Case done in non-calling hours
Issue- pick up related
Action-Mail marked//
Communication-info. shared by mail

We would like to inform you our courier partner Xpress Bees will pick up the product within the next 48 hours. 

C-zentrix Id - 4012
Case done in non-calling hours
Issue- Want to sell related
Action-Mail marked//
Communication-info. shared by mail

C-zentrix Id - 4012
Case done in non-calling hours
Issue- return related
Action-Mail marked//
Communication-info. shared by mail

call not connected due to C-Xentrix issue//

C-zentrix Id - 4012
Case done in non-calling hours
Issue- return related
Action-Mail marked//RPI Not Initiated//
Communication-info. shared by mail

As per telephonic conversation.

We try to contact you but we are not able to reach you.

C-zentrix Id - 4012
Case done in non-calling hours
Issue- refund related
Action-Mail marked//
Communication-info. shared by mail

Already refunded (Old case)//

C-zentrix Id - 4012
Case done in non-calling hours
Issue- refund related// Refund showing refunded but not received on SD credit
Action-Mail marked//
Communication-info. shared by mail


In case you didn't receive the amount in Snapdeal Credits please share the Screenshot of your Snapdeal Credits account.

 We would like to inform you that we can't transfer your money from your Snapdeal Credits account to bank account.

We try to contact you but we are not able to reach you. Refund of your item has already been processed in your account on 07/03/2023 and here is the reference number - 306620475777 for the same.

In case the amount is still not credited, kindly share the reference number with your bank to check the same.

We always want to serve our customers in the best possible manner. Hence a promo code for Rs. 1,149.00 has been sent to you. The code will be valid for 1 year from date of 16/4/2023 issue and can be used for your future purchases on Snapdeal.

If you have any other query or concern feel free to reply. We'd be glad to help you.

Thank You,
Team Snapdeal



CIP case within TAT---

Fresh case.....
Your refund for Rs...... against your recent order for.......... is under process, and will be initiated within 24 to 48 Hours.

Once the refund is initiated, we will send you the refund confirmation through email as well through SMS on your registered mobile number.


  We apologize for the inconvenience caused but this is to inform you that as per our records no amount debited against this transaction, Please contact your bank regarding this.


Call not required clearing email queue//detailed shared in registered email id////EOD filled//

C-zentrix Id - 4012
Case done in non-calling hours
Issue- invoice related
Action-Mail marked//
Communication-info. shared by mail

We request you please wait for 24 hours.

call not connected due to C-Xentrix issue//

Haven't received 'Extra Rs.10 off on UPI'---

  Sorry for the inconvenience. We would like to inform you that if you can pay with a debit card or credit card then you can receive discount, but sorry to say you have made payment through UPI so you can not eligible for the discount. 


C-zentrix Id - 4012
Case done in non-calling hours
Issue- complete item missing related
Action-Mail marked//
Communication-info. shared by mail



C-zentrix Id - 4012
Case done in non-calling hours
Issue- complete item missing related
Action-Mail marked//RPI denial as per RA remarks//
Communication-info. shared by mail

call not connected due to C-Xentrix issue//

This is with reference to your email dated 015/2023 regarding the email ID updating.

We apologize for the inconvenience caused but this is to inform you that we are unable to update your registered email ID. If you have any other query or concern feel free to reply. We'd be glad to help you.

Regards,
​​​​​​​Team Snapdeal

 Sorry for the inconvenience. We would like to inform you that we are unable to adjustment of credit balance against your fresh order because you already selected COD mode in this order. We are unable to change your payment mode in this order.

call not connected due to C-Xentrix issue//

C-zentrix Id - 4012
Case done in non-calling hours
Issue- order delivery related
Action-Mail marked//
Communication-info. shared by mail

C-zentrix Id - 4012
Case done in non-calling hours
Issue- order cancel related
Action-Mail marked//
Communication-info. shared by mail

C-zentrix Id - 4012
Case done in non-calling hours
Issue- order cancelled related
Action-Mail marked//
Communication-info. shared by mail

C-zentrix Id - 4012
Case done in non-calling hours
Issue- order RTO related
Action-Mail marked//
Communication-info. shared by mail

We try to contact you but we are not able to reach you.

C-zentrix Id - 4012
Case done in non-calling hours
Issue- item stuck related
Action-Mail marked//
Communication-info. shared by mail


        Customer Care Number- 022-4946-1882
        Email ID- [email protected]

C-zentrix Id - 4012
Case done in non-calling hours
Issue- failed transaction related
Action-Mail marked//
Communication-info. shared by mail

C-zentrix Id - 4012
Case done in non-calling hours
issue - Item defective
action - mail marked
comm - info. shared by mail

C-zentrix Id - 4012
Case done in non-calling hours
Issue- urgent delivery related
Action-Mail marked//
Communication-info. shared by mail

C-zentrix Id - 4012
Case done in non-calling hours
Issue- specific delivery request related
Action-Mail marked//
Communication-info. shared by mail

C-zentrix Id - 4012
Case done in non-calling hours
Issue- account deletion related
Action-Mail marked//
Communication-info. shared by mail




This is with reference to your email dated 16/04/2023 regarding the seller account.

We apologize for the inconvenience caused. We would like to inform you that you can visit on Sales on Snapdeal page also you can raise your concern on [email protected] and getting error on this page due to some technical error, Please try again after sometimes. Please accept our apologies for the inconvenience you have experienced.

Regards,
Team Snapdeal





"Promotion Credits."

 We would like to inform you that if you have an offers then you can follow the terms and conditions and also refer and earn. Please accept our apologies for the inconvenience you have experienced.



We would like to inform you that you can contact your BOB customer support and coordinate. Please accept our apologies for the inconvenience you have experienced.


Service center----

issue - Item defective
action - mail marked
comm - refer to service center

Customer Care Number- 022-4946-1882
Email ID- [email protected]




Issue- query not clear because there are more orders show, we don't know which order regarding cx concern
Action-Mail marked//
Communication-info. shared by mail



Within SLA.......

Your order already dispatched on 8 March and right now your order current location is Bhiwandi and will be deliver by Xpress Bee on 15 March.



OFD ---Standard temp...macro

Today your order out for delivery will be deliver by Blue Dart by 6 PM.


Call connected-
As per telephonic conversation.

We try to contact you but call has been drooped.

We try to contact you but call has been drooped due to language barrier.

Call not Connected-
We try to contact you but we are not able to reach you.

issue - order related
Action- mail marked // call connected
Comm- info shared on call


In my order section ---SD Coupen

For Mail-
We would like to inform you by mail.


CANCELLED ORDER OUR SIDE------
  We would like to inform you that your order is cancelled from our side due to some technical error, So place a new order.


7 days return policy---

Dear Customer,

We had contacted you regarding return request of your item and requested you to share details by 06,Jan 2023 17:44:22 PM. Since you have not responded in the last 7 days, we now presume that you want to continue with the product and hence the request for its return is being closed.
`br>Click here to read about our Easy Returns Policy in detail.


Getting 403 Error on Order Page----

Dear Sandeep,

We have prioritized your request and assure you, that getting error on order page due to some technical error, Please try again after sometimes. Please accept our apologies for the inconvenience you have experienced.

If you have any other questions or concerns, feel free to reply, we'd be glad to help you.

Regards,
​​​​​​​Team Snapdeal



 We would like to inform you that your order verification failed from our side due to we could not confirm your order as your account did not pass our internal checks.




Snapdeal credits related--

Dear Aayushi,

This is a amount which we can use while placing the order around 10 to 20% for a particular product at a time and you also used that amount. You can earn the Snapcash while referring to new users else the time of registration. You can get  Rs.125.00 for referring and registration.

Regards,
Team Snapdeal





App related issue---Apology 2 new

You can logout your account and login again and try to place a order.

Out for pick up - Standard templet

Today your order will be pick up by our courier partner Xpress Bee before end of the day.



when cx ask for different item// order-
Cx ask for different item hence this case
closed.



item missing ---
Apology 2 and 24 hrs.


Loan---

This is with reference to your email regarding fraud calls you are getting from unknown numbers, we are sorry for the inconvenience caused to you but Snapdeal never call customer for offering loan.
Please be aware of such calls.

Thank You
Team Snapdeal


Snapdeal Packaging , Invoice Copy , ID Proof



Hi jilla,

We tried calling you but could not reached.

This is with reference to your email regarding the return status of your Tomato Seeds Vegetable Seeds 100.
We always want to serve our customers in best possible manner but this time we are really sorry for not accepting the return request for your item since the item was delivered on 25,Dec 2022, 13:18:29 PM and the 7 day window to return the item has expired.


Thank You
Team Snapdeal


SERVICE CENTER---


Dear Krishna,

Your purchase has a manufacturer warranty which requires you to visit (Boult Audio)'s service center if you face any issues with your item. Make sure to provide them a copy of your invoice. Below are the service center details:
Number: 9555602502
Mail id: [email protected]

If the service center is unable to resolve your concern, please reply with a certificate obtained from them within 15 days. The certificate should contain the following information:
1) Comments by the service center 2) The service center's official stamp 3) Your item's IMEI/serial number

We would urge you to send the same within the next 15 days, else we shall consider that you would like to continue with the product and will close your request for return.

If you require any further assistance, we'd be glad to help you.

Thank you,
Team Snapdeal




no rellevent ic found

courier charges not got yet

Issue - query not clear // details not available
Action- mail marked
Comm- na


Issue- specific delivery request
Action- mail marked // call not connected
Comm- info shared via mail


for door step refusal--
We would like to tell you once you receive the order afterwards you can give a door step  refusal to the delivery executive boy. 


delete account history-

 This is with reference to your email regarding the query of your deletion of account history, I would like to inform you that you cannot delete the account history.


Dear Suchitra,

As per telephonic conversation.
Thank you for your query regarding a refund for Arni Plastic Food Container Set of 1 250 mL.

We are pleased to inform that a refund of Rs.329.00 is refunded in your Snapdeal credit and Rs. 60.00 initiated in UPI on10/2/2023 4:50 pm will reflect in your bank account within 7 working days. In case you do not receive the credit in your account within 7 working days, please share the updated bank statement.

Thank you for your patience and cooperation.

Thank You.
Snapdeal