Notes

It Managed Service
It Support London :
Portman tech is proud to provide IT Support and IT Services across London . Based in the thriving town of London, Portman tech is perfectly positioned to serve Greater London and the surrounding areas. We enjoy a great relationship with many businesses across the county as we continue to help them with their everyday IT needs.



With over 10 years as an MSP in the IT industry , we are experienced in supporting businesses and their systems by making successful business relationships.



If you’re looking for fast and reliable IT services , Portman tech provides flexible IT Support services across London . You will be supported by a dedicated account manager, backed by an experienced team of experts. No matter what type of set up your business uses, we can provide support that you can rely on when you need it most.



Portman tech has since established itself as an experienced and respected IT Managed Service Provider , offering cost-effective it solutions to its customers in the areas of IT Support , Cloud Services , Data Protection, Cyber Security , Communications and Internet Connectivity .



We continually strive to provide the highest level of service to each of its customers by offering a personal range of in-house expertise, tailored to each business’ specific needs.



We already partner with a number of companies across London, our 10 years’ worth of experience means are equipped to deal with any IT challenges and provide reliable it solutions .



Our SLAs range from instant response to eight hours. We provide your business with a dedicated business manager who understands your requirements and provides a bespoke it service that fits your budget.



If you run a business in London and are looking for reliable and professional IT support then we’re here to help. We work with businesses of all sizes, providing them with a service they know they can rely on.

Use the form to get in touch now and we’ll be happy to provide more information about how our service works and the benefits it can provide your business.



With many businesses continuing to work remotely or implementing a hybrid setup, access to fast IT support is a must have for employees. We have carefully designed a range of packages to suit your business’ specific needs. Strategically designed, our three levels of flexible business packages are designed to support all types and sizes of business.



We are proud to be one of the few Microsoft partners in the UK which hold solution designations across M365, D365 and Azure. Alongside our IT support services , we offer a wide range of specialist IT consultancy services i ncluding:


Specialist IT Consultancy
Network Support
Infrastructure Consultancy
Data backup and GDPR Consultancy

Our market leading Managed IT services are accredited by some of the world’s leading IT vendors , such as Microsoft, Cisco, Cisco Meraki and Sophos. We have a specialist internal IT Consultancy and Cyber security consultancy team to enable us deliver a full service managed service offering to improve your business performance.



Whether you require fully outsourced business IT support or want to bolster the capabilities of your internal IT team, our specialist service desk can deliver expert, fast and reliable IT services tailored to your business requirements.



Our flexible range of contracts, give you peace of mind that your IT support business needs are managed efficiently. Whether operating from the office, remotely, or functioning as a hybrid, we ensure the seamless functioning of your entire workforce.



Each business client is assigned an Account Manager as their first point of contact and to undertake quarterly review meetings.



These help to ensure your Support Service and Strategy are kept on track to achieve your company goals. We work hard to provide the most comprehensive level of IT Support that companies need.

Every IT Support contract includes unlimited remote support for all staff where they can quickly speak directly to an Engineer.



Our IT services and solutions provide a wealth of business benefits for companies of all sizes. We have provided support for companies across multiple verticals, including but not limited to Professional Services, Hospitality, Finance, Health care and Not for Profits.



Once we have on-boarded a new client, 95% of our support can be undertaken remotely via the Service Desk this ensures we provide fast and efficient IT support and services . If an emergency on site visit is required, this can be quickly arranged and one of our large team of field engineers will be there to assist.



Our Account Managers are experienced in providing the high quality service that companies need; they will work alongside you and our IT Consultancy team to design your IT Roadmap for both now and for the future.



In-house IT Teams require training and R&D in order to stay up to date on the latest business technologies. By outsourcing your business IT , you eliminate the need to employ an expensive team of IT professionals and you’ll only need to pay for the level of IT Support your business requires as a manageable fixed monthly cost.



Our Full IT Support package provides access to everything your business needs to maintain an efficient and reliable IT infrastructure . Full IT Support provides unlimited break/fix remote and on-site response, including replacement serviceable parts and labor at a fixed fee. This ensures that your IT systems work for the business and your budget is kept under control.



With response times from 30 minutes and inclusive Proactive Monitoring , we are always on hand to ensure your systems are maintained, accessible and reliable. Our support services offer cover from 8 am to 6 pm Monday to Friday up to 24/7/365.



Our IT Support Services are split into four core types that will fit into any business’s needs. Full IT Support , IT Manager Support , On-Site Support and Proactive Support . Each service is tailored to either enable us to be entirely responsible for your organization’s IT or complement an existing IT Team or IT Manager.



Our helpdesk team comprises 1st, 2nd and 3rd line engineers, and we also have a team of on-site engineers for on-site service and maintenance. Our standard hours of cover are 8 am to 6 pm Monday to Friday, but we can also offer full 24/7 support or 24/7 monitoring and response.



Support for IT Managers who either manage all lines of support internally or need a fully outsourced support service . IT Manager Support can be supplied bespoke to fit gaps in any IT provision such as holiday and illness cover. Coverage can be supplied to cover 1st, 2nd, or 3rd line gaps in existing IT teams.



IT systems are becoming increasingly complex and sophisticated, able to independently handle tasks and give you more time to focus on your business.



But when you rely on your IT system for your day-to-day needs, what happens when something goes wrong? Whether your network goes down or data gets lost, your business could end up grinding to a standstill, meaning that time freed up by using technology becomes a rush to find a solution.



Portman Tech is an award winning managed service provider (MSP) with a difference. We won’t wait for the same issues to crop up and keep fixing the same problems. As a complete end-to-end managed service provider we specialize in a range of IT services .



Our IT advisory services get to the root cause and recommend the best solution for you to save you money and stress and give you back the time to focus on your business.



When choosing an MSP, pick one that takes the time to understand your business that sees you, and not just another number or opportunity to make money by locking you into a support package.



Our award-winning service desk and highly-rated engineers work to ITIL industry standards to deliver bespoke IT support in London , Essex, Kent, Surrey, and Sussex. Highly responsive and agile, we’re always able to provide IT support services tailored to you at short notice.



Whether you’re looking for a trusted internal support team or an extension of your existing one, our proactive managed IT support is tailored to meet your organization’s needs.



Regardless of whether you’re a small charity or a larger business operating in the legal, financial, construction or recruitment industries, we can support your business with IT services in London , Kent, Essex, and Surrey.



At Portman tech , you can choose from three tiers of IT support based on your organization ’s unique needs. So, whether you want the peace of mind of our IT advisory services or need our 24-hour IT support help desk to keep your infrastructure running smoothly, we can help.



Whichever tier you choose for your IT support services , our team of skilled IT professionals will have all the necessary skills to address any and all problems — no matter how complex — as quickly as possible.



When it comes to managed IT support , you want to know the problem is in the right hands, but that doesn’t mean you should be kept out of the loop. We offer exemplary support that our clients love, and log, track and report on every request, big or small, so that you know exactly what is happening and that you’re getting great value for money.



Just like our IT network checks which issue to prioritize according to a traffic-light system, every incident we log has alerts that drive our behaviors, which means that critical issues are escalated and dealt with quickly, efficiently and skillfully.



Before a change is made to your IT system , we consider its impact and take steps to test its success. If unsuccessful, you can rest assured that a roll-back plan is in place to restore the system before the change.



If you’re a business in the Kent or London area, Portman tech can provide you with a dedicated IT consultant to give you a fresh perspective on your business’s current IT situation while helping you formulate an expert roadmap and game plan to elevate your business’s success.



Our technical consultancy and IT outsourcing services help our clients to reduce their overall costs. Taking a mid-to-long-term view of your needs ultimately means finding a more efficient way to streamline and deliver your IT.



Our approach to IT consultancy works because we partner with leading providers and follow best practices based on disciplined project management methodologies. At the same time, our vendor-independent status assures you that we’ll make choices that suit your business objectives and budget — we work to achieve your quotas, not ours.




Our IT consultancy services in London and Kent are aimed at businesses in all sectors and of all sizes. So, whatever your industry and wider IT goals may be, our dedicated team of expert IT consultants can help.



We provide award-winning Managed IT Support Services to companies in London and across the UK.



We partner with businesses of all sizes in a range of industries to ensure you’re up-to date, secure, and well-supported in an IT emergency. Find out more about our support services below, and how we can provide fully managed IT solutions to your London based business.



Whether you’re looking for emergency support from our helpdesk or a full infrastructure design project from consultation to implementation, we’re here to help. Our London IT support is a fully managed service provided per user and per server. Therefore IT Support in London will have unlimited call access to our expert team via telephone or remote support, and you’re guaranteed a response within 1 hour via the initial method of contact.



At Portman Tech , our IT Support services also include 24/7 monitoring of your system’s via our automated software. Not only can we proactively avoid IT issues, but this also enables us full visibility and remote access to the devices listed in the support contract. So when there are issues, we can resolve them quickly and efficiently from anywhere, to minimize your business downtime. Therefore you can run your business without the stress of managing your IT systems alone.



With Portman Tech , your technology will be managed by specialists with vast experience and expertise in planning, implementing and supporting with IT services . Our consultative approach aims to help you future-proof your business’s IT system ’s processes and infrastructure for more security and efficiency. As a result, you can boost the quality of your operations while reducing your overall expenses.



As a total IT solutions provider , we offer a comprehensive range of managed IT services , including communications, cloud hosting , managed print services and cyber security . We also offer bespoke support packages with both remote and onsite support options which can be tailored to the needs of your London based business.



Robust, reliable and fully managed London IT support is vital for small to medium-sized businesses (SMBs) if they are to thrive and grow.



Not having to worry about IT systems and business continuity means everyone in your company can get on with doing what they do best whilst leaving IT issues to the experts.



Suppose you run a small to medium-sized company in London and are thinking about reviewing your IT support . In that case, you're probably thinking about what's needed to address business challenges and best support all your staff.



We go above and beyond the typical business IT support services offered by other IT companies. With us, it's all about fully understanding our clients' needs so we can show how the right technology solutions and new working practices can help their growth journey.



With a London office, we provide support in London working with businesses across an extensive range of sectors in the city and surrounding areas, including high-tech manufacturing, commercial, healthcare, education, legal, leisure and retail. One of our friendly team of IT experts will always be a quick phone call or email away if you need them and truly give excellent customer service, averaging 98% client satisfaction.



Our London IT support engineers are real people, not robots, and genuinely care about your organization and resolving your technology queries as quickly as possible.



Our proven capability of delivering robust award winning managed IT services alongside cost effective transformation projects for London businesses makes us an ideal long-term IT support provider for your business and ideally placed to get the best out of your IT investments as well as future proof your technology solutions.


Read More: https://www.portmantech.com/our-services/it-managed-services/