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IT Service and Support - Selecting an IT Service and Support Provider
Choosing an IT service and support provider could be a daunting prospect. With so many players in the market, the decision is bewildering, and there are so many things to consider. We've created this guide that will help you identify the most important factors to consider whenever choosing a partner for your IT service and support.

Business focus

We mention this first because it is the most important factor undoubtedly. Do you feel that this IT service and support provider really understands your organization? Do they know how you work, how customers find you and how you meet their needs? Have they really got a handle on your own internal processes?

You should be able to speak to your IT service and support provider in purely business terms. In other words, you should be able to explain the issues you face, or the outcomes you would like to achieve, without even discussing software, hardware or specific technologies. Your IT service and support partner will be able to build a bridge in the middle of your expressed needs and the technical information on their solution, and explain their proposal in terms you can easily understand.

Cultural fit

There's more to business focus than just the nuts and bolts of operational detail. Cultural factors are essential too. Will this IT service and support provider easily fit into?

Remember, members of the IT service and support team will be visiting your premises, coping with your staff and possibly training them in how to use new software and hardware. New IT systems bring changes, and change is a thing that many people find difficult. You're looking for people who can offer the right level of tactful, patient IT support, it doesn't matter how technically literate your team is.

Quality of proposals

If you're considering investing in IT, or a continuing IT service and support contract, you'll want your potential provider to submit a written proposal outlining the approach they recommend. As you review it, here are some questions to consider:

� Is the proposal readable? Gets the supplier made an effort to express their ideas in plain English, so that you can understand it as an over-all business person? Have technical terms been explained, or can you easily request an explanation from the supplier?

� Will be the prices clear? Are you currently confident that the purchase price you see is the price you'll purchase your IT service and support, without hidden extras?

� Can you compare? Gets the IT service and support provider made it easy for one to compare as with like and confirm that their price is competitive?

� Will be the third-party brands included in the proposal reassuring? May be the IT service and support provider proposing well-known, leading IT brands, or proprietary solutions you've never heard about?

� Does it feel tailored? Do you get a sense that the supplier has genuinely tried to build a solution round the IT service and support needs of your business, or are they trying to push you towards the products they favour?

Price and value

Obviously, price is really a factor in the selection of IT service and support partner. Obtain proposals from a few suppliers and compare prices between them by all means - but do be sure you are comparing as with like. If Orange County IT Consulting differ, look carefully at what's actually being offered. You must get to the heart of the business enterprise value provided by each proposal, which often means looking beyond the price and understanding exactly what will be delivered, and how it will support your business.

Because the old saying goes: 'buy on price, buy twice'. Nowhere is this more true than in your community of IT service and support, where selecting a solution that doesn't fit the bill, or isn't futureproof, can lead to significant costs further down the line.

Breadth of expertise

IT service and support is a broad church, encompassing a variety of areas including networks, servers, email, mobile communications, backup, remote support, data storage, accounting and operational support, VoIP telephone systems and more. The key point to consider is whether a supplier can provide you IT service and support in every area that's relevant to your organization - now, and in the foreseeable future.
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