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72582832727078
3b8c5c2f-1e96-4a98-aa2a-458f5b62fbff, cci to exchange// voluntary exchange// eligible// atc working// flight as per pax// addcollect390usd//pax agreed to pay//changes done 35min
72556350996014
94def6ae-80c5-49b4-a300-8133b761efb1, cci to cancel the whole package// for al--non ref , basic economy(for both)// change allowed (for ua)with penalty// hotel non ref inside penalty//
7c31cf99-0cc6-4300-a929-29e02ed87c9b
, cci to claim that he cancelled the reservation within void window and still not received his money back// on gds it is showing cancel on 25jun, on itinerary history it is showing 01jul//pax does not want the credit he want the refund only // called supervisor-akash for consult
supervisor validate that this has been as agent error and we will be refunding the full am to pax after gatting approval from expedia personnel within 4-5 wd// mail will also be send to pax regarding the same// and pax can reach out to global esclation team directly if did not hear back from us within 5-7 wd
72562332914435
ab4bfb77-e22b-4df1-a884-5a34192ae9ce, cci got his flight missed// al has offered her flight for next day and tkt has also been issued by the airline for new date// informed the same to pax//
7faa7c52-8489-4cb8-86cc-1ad33c67457d
cci claim that he did not rented the cr as there was no availability// could not connect with car vendor // raised waiver sr for backend team to connect with car vendor for approval for refund, req pax to wait 3-5 wd to get revert back from backend team for update
393020aa-5131-4f5e-925d-ff961bf09485, cci to exchange, eligible,
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