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*******
Yes JESSICA. Thank you for patiently waiting to get a live representative. How are you today?
******* (Frustrated about automated system)
I apologize that you have been waiting for such a long time and had trouble with our automated system.
I just want you to know that our automated system will help us route you to the right department.
But you don't have to worry anymore since you got me on the line. I'm very much willing to help you.
So JESSICA, may I know what is your concern?
*******
BILL INCREASE: Oh it's really frustrating seeing an increase bill on your account. But since you have
me, don't worry I can definitely help you with that. Give me a few seconds to check on
your account. But before we proceed, I'm gonna have to ask you a few questions about your
account, alright?
DUE DATE: Alright JESSICA I can definitely help you on that. Give me a few seconds to check on your account.
It says here that .....
*******
Were you able to pay full amount on your previous month?
*******
Okay JESSICA it says here that you have a bill increase because you were not able to pay your bill last month.
You have to pay __ ...
*******
Btw JESSICA may I ask what is your current mobile provider and how much are you paying for that?
How was their services? How many gigabytes do you get for that amount?
CALCULATE ANNUAL SAVINGS
*******
I'm glad you're enjoying their services but here in Xfinity we actually offer ......
Imagine all the savings you can get? That's actually a lot of money you can save but with better services
from Xfinity. So what do you say JESSICA, Let me sign you up so we can get those savings right away.
*******
Okay no worries JESSICA.
Uhm just to make sure everything is being covered, the reason for your call today is ____ and the resolution
provides is _______. Are we good with the resolution?
Is there anything else I can help you with?
*******
Alright then, I am happy that I was able to answer all your questions for today but before we end this call,
I would like you to know that you can also check your bills, make payment and see other promotions that we have
using our Xfinity app. I really encourage you to log in on your account and see the features of it as it is really helpful and way more convenient, okay?
*******
So once again, my name is ABBY appreciate you calling and your cooperation to sort things out. Have a great day ahead.
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