Notes
Notes - notes.io |
** bypass it steps, set tc
Cr:
Acct#: 8499053544622228
Bcn: 6469546996 /
________________________________________________________________
k spoke to: claire
**51.93
Cr:
CR Ticket #CR096878056
Acct#: 8499200071988353
Bcn: 3027535661
4-5 days
/ hi33 / am80 status 340
________________________________________________________________k spoke to: catherine
**
Cr:
CR Ticket #CR096879320
Acct#:
Bcn: 6179672029
christine technical dpt support
4897 - fax machine
2654- tel number
________________________________________________________________k spoke to: rafael
** internet activation, added eqp, ran itg , sent signal, wifi config, issue resolved,
not eligible for xm
Cr:
CR Ticket #CR096883409
Acct#: 8299400291979016
Bcn: 2095826393
A89FEC3625C0
wifi name: OurFamilyWifi
paasword: Yoselin1992
________________________________________________________________k spoke to: adam
**
Cr:
CR Ticket #CR096885995
Acct#: 8773103200667814
Bcn: 6032473827
hwoite one ,
________________________________________________________________k spoke to: emily
** nternet activation, added eqp, ran itg , sent signal, wifi config, issue resolved,
not eligible for xm
Cr:
Acct#: 8773103200667814
Bcn: 7746418221
CM MAC: F8A097B55220
MODEL : SB6183
________________________________________________________________k spoke to: John
** xre00250
Cr:
CR Ticket #CR096886589
Acct#: 8299610252922603
Bcn: 7722519416
no pitch
________________________________________________________________k spoke to: susan / stephen
** internet activation, ran itg , sent signal, wifi config , issue resolved, utilized xpg for landline , eoc
not eligible for xm
Cr:
CR Ticket #CR096889525
Acct#: 8773100650554385
Bcn: 7742188276
Dendi from StarTek Angeles / 5086972535
wifi: Marilyn
password: Porter1965 / marilyn041936
[email protected]
________________________________________________________________k spoke to: Ronald
** receiver box ,
Cr:
CR Ticket #CR096889991
Acct#: 8299200061426259
Bcn: 7179167572
153 589008954 //5903 /
________________________________________________________________k spoke to:
** ghost call
Cr:
Acct#: 8499051130034006
Bcn: 6096233106
________________________________________________________________k spoke to: matthew
** added rental code for a new box, cx is not at home, did not run
Cr:
CR Ticket #CR096893166
Acct#: 8773102150219436
Bcn: 617763516
pitched
________________________________________________________________k spoke to: Barry
** internet activation, added the equipment, ran itg , sent signal, issue resolved, eoc
there is a problem with xm360 , no pitch
Cr:
CR Ticket #CR096896422
Acct#: 8499100027672129
Bcn: 2153704185
internet modem / 0202
CM MAC: 7CB21B0CD41C
MODEL: DPC3008
________________________________________________________________k spoke to: louis
** internet activation , ran itg , walk thru cx in activating thru the app, issue resolved, cx have questions with XM< educ cx with waiting time, cx agreed, eoc
Cr:
CR Ticket #CR096897425
Acct#: 8499050440631543
Bcn: 2282340854
________________________________________________________________k spoke to:
**
Cr:
Acct#:
Bcn:
________________________________________________________________k spoke to: yvonne
** internet activation, ran itg , modem is offline, no other outlet , did manual restart, modem is still offline, set tech app, cx agreed, eoc
not eleigible for xm
Cr:
CR Ticket #CR096906669
Acct#: 8773400112736681
Bcn: 8607767399
________________________________________________________________k spoke to:
** cx was able to verify other account that is linked to this account, opened the account as verified, ran itg for internet activation, sent signal, wifi config, issue resolved, eoc ,
Cr:
Acct#: 8773201803760257
Bcn: 6232510261 / mobile
THO trong , Internet modem ..
wifi: Ivancy2021
password: Ivancy2021
________________________________________________________________!!!! CALLBACK!!!!
k spoke to:
transferred call from ANGELA from VXI Davao Northeast
** will call, $41.83
Cr:
CR Ticket #CR096913661
CR Ticket #CR096913413
Acct#: 8773102760100331
Bcn: 5084797133
before 9 .
5084354513
________________________________________________________________k spoke to: Jake bernstein
**
Cr:
CR Ticket #CR096917932
Acct#: 8299700044162897
Bcn: 6099801267 /
no pitch /
________________________________________________________________k spoke to: elizabeth
** peacock ,
Cr:
Acct#:
Bcn: 2023590639
1. Sign in Xfinity Assistance Peackock Banner
2.
3. login
________________________________________________________________k spoke to: Ronalds Sharps
** internet activation, issue resolved, eoc
Cr:
CR Ticket #CR096925064
Acct#: 8499053240450650
Bcn: 2017098330 / 9733386367
jst a moment , household update , we'll be finished ,
pitch - no //
________________________________________________________________k spoke to: Brandy
** internet activation, issue resolved, eoc
xm not eligible
Cr:
CR Ticket #CR096928085
Acct#: 8993211530009278
Bcn: 7245731567
wifi: randycoleen
password: Rscs15050
________________________________________________________________k spoke to: terrie
** central
Cr:
Acct#: 8529102023018327
Bcn: 3133201900
________________________________________________________________k spoke to: brenda
**
Cr:
CR Ticket #CR096936103
CR Ticket #CR096934217
CR Ticket #CR096932063
Acct#: 8299700044145421
Bcn: 2026695191
XFSETUP-21EC
________________________________________________________________k spoke to:
**
Cr:
Acct#: 20.55
Bcn: 7173836998
________________________________________________________________k spoke to: srti
** internet activation , added eqp,
There's a problem communicating with Xfinity Mobile. The account information cannot be found.
no pitch
Cr:
CR Ticket #CR096943639
Acct#: 8773404134057969
Bcn: 6143136012 // 6143136021
CMMAC: C094354F3FAF
wifi: sss11
password: AsreA119$
________________________________________________________________k spoke to: DONAVAN
** internet activation, ran itg , intermittent connection, set tech app, cx agreed, eoc
not eligible xm
Cr:
Acct#:
Bcn: TM2
TM23051M6944
80DAC2DECB77 - XB7
Apt834
032402DLB!
________________________________________________________________k spoke to: anthony
** walk thru cx in on-screen activation , issue resolved, , internet activation, ran itg, sent signal resolved, eoc
Cr:
CR Ticket #CR096953142
Acct#: 8299420440166729
Bcn: 3014719477
wifi : aharsh
password: Schools626!
________________________________________________________________k spoke to: tracy miller
** internet activation,
Cr:
CR Ticket #CR096955837
Acct#: 8773110200061096
Bcn: 4138963414
AGRIPINO from Results Newtown Northeast
pitch
41
________________________________________________________________k spoke to: melodye
** flexbox added rental code,
Cr:
CR Ticket #CR096958428
Acct#: 8773201390017012
Bcn: 39bico /
20.88
________________________________________________________________k spoke to:
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