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Pending Disconnect
Let me still try to restore your services from Xfinity server end.
My pleasure. Now I am sending the advanced refresh signals to the modem, it will take maximum 5-6 minutes to be complete. Your patience will be highly appreciated
I know you are trying hard to paid your Bills. I wish Xfinity will launched some kind relief plans so all the Xfinity customer can enjoy their services without any interruptions
I appreciate your time and patience over the chat. I have sent the refresh signals to the modem, I would request you please restart your modem once and let me know if you can surf the Internet.
I am extremely apologize from the bottom of my heart. I have tried multiple times to restore your services and also I have check with my supervisor for manual service override. However system keep asking me to clear the past due amount. In that case I have escalated your concern to our Billing team and you need to chat back us after 8AM EST and our Billing team will help you with emergency service restoration.
I have make the notes in your account so they will ware with this conversation and help you further on this matter personally
I am extremely apologize from the bottom of my heart. I have tried multiple times to restore your services and also I have check with my supervisor for manual service override. However system keep asking me to clear the past due amount. In that case I have escalated your concern to our Billing team and you need to chat back us after 8AM EST and our Billing team will help you with emergency service restoration and also waive off the late fees charges.
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