Notes

Return flight: ACR[Date]

AN[Date][City Pair]/K[Cabin Code]

Cabin codes are:
Economy: Y
Premium Economy: W
Business Class: C
First Class: F
Decode class of service
GGCODE[COS]
Change date: AC[Date]
Change destination: AC//[Airport Code]
Request direct flight: /FD or /FN
Lowest fare in the same cabin: FXB/K


RTF

FE USD104.00 NONREF - /C1 NONREF/ -BG:B6

FM *M*2.35A/XO/2.35A
FO 279-8006695031LAX21JUN23/50560985/279-80066950315E1*B89.0
0/X75.20/C0.00
FP O/CCVI+/CCVIXXXXXXXXXXXX6771/0428/A811555
FV B6



5 elements of ticket:
e, m, o, p,v
FE> endorsement
FM> RH/all> md-fm > FM <no>/xo/<no>
FO > RTTN> fo*L<lineno> b:basefare/x:tax/c:penalty

FP> FPO/cc<cardtype>+/cc<cardtype><cardno.>/<exp.date>
FV> FV<airline code>


CODE SHARE FLIGHTS ARE THOSE Who has different operating and validating airline


We can never downgrade the cabin of cx during exchange ticket
mco credit or other ftc will be redeemed on same airlines and same traveler


If the office ID does not Jump, then we can do it manually

To open ticket image - TWD/L<write line number> Ticket designator> L> line number


To check taxes: twd/tax


FC: fare component line > what are the charges included in total cost according to cities added





FFN(Frequent Flyer Number)/KTN(Known Traveler Number)/ frequent flyer program

<DMI> cmd to check the minimum connecting time during layovers.

Miscellaneous charge order (MCO): booking made for 17-18 march for $500. now cx change date 17-18 april now cost is $400. $100 difference will be credited to MCO you can use it in future for new booking.






MCO can only be issued on an amount of $25 and above. Amount lesser than $25 will be forfeited.

Not every airline provides MCO, totally depends on the airline.

If a ticket's status is "E"(exchange) we cannot work on that ticket contact airline.

If a ticket's status is "S"(suspended) we can't work on that ticket.

if ticket status is "C" checked in , we can not work

Ticker in status "O" for open, we can work ON THIS TICKET

Status: F means flown, we can't do anything

Status "A" means ticket is under the control of airport. And we can work on that ticket,


if ticket is under airlines control then we can not open ticket.

open tkt when under airline control: itrd/tkt<tkt no>

Ticket status "V" means that it is a void ticket. 24 hours cancellation window


search GDS command for any command
IOI indicates IATA number ( International air transport association)
From fare basis code we can open fare rules and fare basis code is on ticketing page next to the date of travel.

flight booking: BSA links
Multi-cities for 5 cities
4 classes: business, economy, premium economy, first class
different types on cabin in classes as well.
name should be matched with passport
WHEN TO BOOK THROUGH AMADEUS
when cx wants to use MCO credit
WHEN THE PNR GOT PURGED AND CX IS HAVING credits(FTC: future travel credit redemption)

steps: 1. check availability of flights: an<dateofdeparture><city pair>/a<airline code>
EG: an18aprlhrmia/aba
2. code share operating : validating or direct, connecting and non stop flights
3. double click on COS
4. Smart Flows> PN_CR: PNR creation
enter your del ID, IGT, Gurgaon> check office ID is same or not
5. FXX > to get fare
To open base fare for taxes> FQQ<segment number>
6. FXP: to save the price
7. FQQ03 or FXT3/P1-2
8. RF<yourname> , er, er, ir
9. TQT> to check confirmation
10. FXB> TQT
How to issue tickets:
1. Smart flows> EX_R( exchange refund)
2. SFPD/FOID, SSR docs( its to add DOB and gender)
3. RTG> to check SSR of PNR
4. rf<youname>, er,er,ir
Add passport numbers:
1. Smart flows> EX_R
2. SFPD
3. FOID, rf<youname>, er,er,ir
4. fpcash RF,ER,ER,IR
5. ttP/et/rt> TO ISSUE TKT
6. RTTN>twd
SFPD( secured flight passenger data)
Round Trip: both airlines must be same you can not choose other airline for return flight
infant on lap will not be counted
Child can not travel alone. if cx is requesting to book ticket for child alone we can't do it
we can add 6 passenger in 1 PNR as per expedia policy
Senior traveler above 95
HK means holding confirmed
FXX> pricing for tickets
To open base fare for taxes> FQQ03
saving price in amadeus is called TST
TQT> to check TST is saved correctly
RTG> to check SSR of PNR
RHG> to check SR Docs

Pricing:
FXX
fxt<segment number>/p1-2
fxp
fxt<segment number>/p1-2
rf,er,er,ir

Airfare types: 351
Published fare: where in airline is the charging party in that fare. airline will charge for that ticket.
Merchant fare: where in the expedia is the charging party.
Expedia Bargain fare: it comes under merchant fare and it comes under most restrictive fare in which cx can't cancel or change the reservation at all.
Exception: if cx is gold member and doing any cancellation or changes for very first time then we can do that if its bargain fare.

If on the ticket image It mentioned FP cash or check it is merchant fare
cards number, cvv mentioned then its published fare

EVR: exchange, void, refund
This won't work for Mexican (MX) POS


Retention line: whenever you are creating PNR, for how long PNR should be active


Check class of service: cursor on airline code
American airline: basic economy non refundable COS: B
United : N
Jet Blue: L
Delta: E
Copa: M
British airways: C

How to open fare rules with help of Fare basis code
FQD<city pair>/<dateofdeparture>/R,UP,<DOI>/C<cos>/A<airline code>
FQN<segment number>*pe
GEVR
fxx/r,up,DOI
FQD<CITYPAIR>/R,UP,DOI/D<TRAVELDATE>/A<AL>/C<cos>
fqdcltcmn/aat/d20may/ct/r,up,20apr23
FQDSOFORD/D01JUN23/ABA,AA/CQ/R,UP,07JUL22
check with only 1 connecting flight
best for half flown segments:
FXF/s4-5
FQN01*pe



Void a flight: 36084
How to void a ticket?
GEVR> Select segment> Voidable( should be yes)> void tab> select passenger one by one> Accept> Yes>ok>always delete segments
Remarks: passenger requested for the cancellation//checked ticket is under the void window//so voided

DELETE command: XE6-7
Restore commands: IR

Steps: 1. TRDC/ALL
2. rttn
3. xe2> rf, er, er,ir

Divide a PNR: 36054
GEVR> Divide PNR> select passenger to divide>
Cancel PNR: XE<segment number>

SP<passenger number>
Rfpriyanshi
EF
Cancel PNR: XE<segment number>
rf, er,er,ir


RTAXR> to find the PNR for passenger that has been separated
RT<passenger number>
RTAXR


Remarks: RM <write remarks> pax rq to cancel the tkt. tkt non refundable
To check remarks: RTR

We don't handle LCC( low cost carrier)
Add a special request or extra service to a flight booking: 40524 IMP
SR[SSR Code] or
SR[SSR Code]/S[Segment] or
SR[SSR Code]/S[Segment]/P[Passenger]

EX: SRWCHS/P2, rf,er,er,ir

Refund amount: RTF(total amount paid)
when yr-yq non refundable
rttn
trf/l<line no>
trft
trfu/tx1
trf
trfig

trf192-7920899893
trf/i-01
trfig
MANAUL REFUND:
RTTN
TRF/L<LINE NO.>
RHFA
TRF
TRFP
XE<SEGMENTS>


Exchange a pre-travel flight: 35847
EX: cx wants to change date FOR ONWARD FLIGHT
add new date statements:
Check if ticket is under void window
then check ticket status "O"
Check fare rules for change penalties
Steps: 1. xe<segment>
2. an<date><citypair>/aaa (Type new dates)
or
AC[new date]
don't downgrade the COS
Never save changes before confirming prices
3. Apps>GEVR>select segments>exchange>yes>ok>Verify
ATC: automated ticket changer
FXF> to get the price/FXX>FQQ>FXP
or FXO or FXB
2. FXQ> to save the price
rf,er,er,ir
TQT> to get tst no.
ttp/et/rt/exch<tst no.>
Note: update fp line in case of add col.
Voluntary> when cx wants to make changes
Involuntary> when airline did something
RTQ> to check queue
Issue credit: airlines credit
ex: cancel ticket and issue credit: non refundable however can issue credits for next 1 years from date of issuance.
taxes will be credited as well
check: void ticket, ticket status, fare rules
if fare rules allowed 1 year credit, once you cancelled the ticket credit will be issued automatically

Redeem credit:

RTAXR> to get PNR for cancelled passenger
RTTN
TWD
Check DOI, Status should be O or A
check for extension in vnext
Check correct office ID(PCC)
add new flights segments> an<citypair>

partially flown ticket and asking for credit value I will be getting> airline charges 70-80% on the onward flight so you will be getting 20-30% credit/refund.




Global airline name change and correction policies: 29322

Purged PNR:
check correct office ID
twd/tkt<tkt>
check status "O"
RPP/RLC-<PNR> : to retrieve purged pnr
check credits validity
add new flight segments, same class, passenger, airline
smart flow> PN_CR
FHE <tkt number>: to add old tkt number to new PNR while redeeming the credits in the purged PNR

rpp/rhg> add SR docs for DOB
GEVR for pricing
EX_R> exchange
Rf, er, er, ir

check tkt image> if not open its under airline control


Correct or change the name on flight: 40084
check policy of al; if permitted
Nu<PAX NO.>/1 last name/first name

Rf

Er

Rtn

RHG update SR DOCS with correct name

Rf

Er

Tte/p1

Ttc/p1

ADD osi remarks> OS YY OSIcode

for b6 flts add> FT*NAMECRT > this is tour code

Tqt

Tqt/t2

Tti/t2/L1/b fare basis code/v valid before and after date/a baggage info

Tti/t2/L2/b fare basis code/v valid before and after/a baggage info

Rtfà chk fe and fm line if there, and update new one

Fe add waiver in front and paste old FE line

Del fm line


RH/ALL

MD-FM

Fm 0.00a/xo/0.00a

Twd/tax

Tti/t2/f usd 198.48/x14.5yq/x17.02yr

Tti/t2/CFC >copy complete fc line from twd

Rfv

Er


Rttn

Fo*L<line number>

FOline*B(BASE FARE)/X(TOTAL TAX)/C(PENALTY)/P<NO.>

(Note: put space after FO_ and remove forward slash then add *)

Fpo/ccvi

Fv aa

Rfv

Er

Rtn

Rttn

Twd

REISSUE TKT WITH TTP/ET/RT/exch/t<no>






Flight Reschedule:
Hk: holding confirmed
Tk: to be confirmed
LK Means leak confirm

RHA: to check history of PNR
RHFA: to check entire history

Global airline schedule change policies: 29331

IED> to check cabin
invol refund due to canx on ba 7410> endorsement box or osi
ivol refund reissue
same cabin losss
email: iep-eml-<email>
airline call: ggamauscall<airline code>
18002436822
batraveltarde.com

add DOB: SR DOCS<al code>HK1-////DDMMMYY/<F/M>//last name/first name/P<PAX NO>
SR DOCSAZHK1-////10NOV98/F//WINGREEN/ELIZA/BELLE

To confirm flight: erk
Remove from queue: QXP/all
FWR/L<line no>: to check no show policy
RL> air cof code
RLH> prev flt air cof code
MN: next date
Delete TST: tte/all or tte/p1
Add new TST: ttc/p1
change currency: fqc <amt>sgd/usd

Airline phone numbers for North America and LATAM: 26765
Air India: 1-888-634-1407
SIXT penalty waive off: [email protected]

FTC:
CHANGE IS PERMITTED WITHIN TICKET VALIDITY OF
ORIGINAL TICKET.

Delta basic economy: https://pro.delta.com/content/agency/us/en/policy-library/self-service-exceptions/basic-economy--be--cancellation-charge-exception-.html
Use IATA number for car security verification: 28961
Hawaiiyan airlines: 8447260089
trf086-9217632503

ASC: fxi-dmi-intinirary ok
Expedia Group lines of business contact information: 3551

https://notes.io/q9MCU
Updated: 6/2/2023
United States insurance: 11707

Email templates for Universal Agents: 39063
United States insurance: 11707
Air france: agentconnect.biz
check time> dd city

global amer emea apac
royal jordanian
Greetings from Expedia!

Please access name correction form link to fill correct name and our backend team will make the changes within 72 hours. You will get updated with new details.

https://www.expedia.com/customersupport/name-form

Thanks & Regards
Expedia support

greetings from Expedia! As per our discussion over the call, I have cancelled both flights for 2 passengers. You are getting future travel credits with United airlines [PNR: 2JU2CE] for both passengers which is valid till 22 April 2024. Travel must be completed within credits validity date. Thanks & Regards Travelocity support


Jetblue airway: waiver code: OSI B6 REFUND B6<flt no> PER SKED CHANGE ddmmmyyyy

TKT RE-PRICING: FXQ/TKT<TKT NO>
FXF/TKT<TKT NO>/R,U (NOTE: THIS IS FOR MERCHANT FARE)

add Arank: SI ARANK> arrival unknown for multi city