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CB: 7174872160
Jade talk to: PAULINE
Concern: Unable to access Xfinity email on the computer | Email Issues
RESO: Run ITG, follow TS, advise the customer that it will take one hour for all diagnostics and appropriate resolutions to complete. Please let the customer know that their services should be restored within one hour. EOC
NOTE: This website is not available.
CR Ticket #CR097345012
Text Message Preparation
Advise the customer it takes one hour for diagnostics and appropriate resolutions to complete. We'll send a text message to 7174872160 to confirm the issue is still occurring. If the issue persists, they should reply to the text when available to continue troubleshooting and connect with an agent through chat or virtual callback.
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