Notes

Restaurant Customer Service - Getting Repeat Customers
What is the customer's eye?

It is what the client observes, whether it is a pleasant sight that is going to cause that customer to state WOW, or a distressing sight that will develop a negative attitude. While your visitors are waiting for service they are seated or standing and also have time and energy to observe your operations. Your guest sees everything, whether it is clean or dirty. Your guest may also hear everything such as: cooks arguing in the kitchen or the manager yelling at a worker. Do you really desire to expose your dirty laundry to your customers?

In the restaurant industry you must crush your competitors. In the current economy it really is tough for restaurants to show a profit and survive. It isn't rocket science to figure out how to survive and even to succeed. It is crucial for you to have some experience in the restaurant industry to be able to understand what must be implemented in your restaurant. If you don't have that experience, then hire people who have experience and will commit to your success.

Your customer's feedback about your restaurant is vital to your success. After all, how will you know if your staff is doing the right things for the proper reasons unless someone is observing them? Your customers see and hear everything while they're in your restaurant. What your customers see and hear can make a huge effect on repeat business.

The following neglected areas will negatively impact repeat business:

Parking lot: Cigarettes and trash all around the parking lot. Trash cans smelly and full.
Hostess Area: Fingerprints are over the front doors. There is no one at the door to greet the client. Employees are walking past the guest plus they are not acknowledging them.
Restrooms: Toilets and urinals are filthy. There are no paper towels or soap and the trash cans are overflowing. Baby changing station does not have sanitation wipes and is dirty.�
DINING AREA: Dirty Tables and condiments dirty and empty. The ground is filthy and you can find visible stains on the carpets. Service is slow or the servers are communicating with each other rather than watching customers. Servers don't know the menu and can't answer questions.
Kitchen:Long check times. Cold food. Undercooked or overcooked food. Cooks talking too loud and the guests can hear the cooks using profanity. Food isn't prepared and all the menu items aren't available for customers to order.
I am not saying that these things occur in your establishment, but what I'm stating is that there are several restaurants that may have one or more of these issues. That is creating a negative outcome resulting in dwindling repeat business.

Put yourself in the customer's shoes and see what they see and hear what they hear, the customer's eye.Train your managers to be proactive and head off the issues before they happen or escape hand. Eliminate all eyesores prior to the guest sees them.; Make believe you are the guest: start your inspection from the parking lot. Then execute a complete walk-through of the complete restaurant and correct issues as you proceed. Create a list of items that require attention and delegate them to your employees. Remember to do follow-up to guarantee the task that you delegated was completed properly.

chicken sandwiches should be on to the floor during all peak times. They must be giving direction to the employees and conducting table visits to ensure the guest is fully satisfied. The managers ought to be on the floor 90% of that time period and in the office 10% of that time period.

This is actually the cool part. Do you wish to improve your customer support? Should you have answered yes, then the next part is not too difficult providing your managers are on a single page when you are and that they without fail correct any eyesores prior to any peak period.

There are various great resources to help enhance your restaurant operation such as for example: Restaurant forms and checklists.

Restaurant front of the home checklists: Use an opening checklist to ensure your restaurant is ready prior to the restaurant opening for your day. Work with a closing checklist to greatly help close the restaurant properly and to set up the opening shift. One way to keep your restrooms clean is by using a restaurant restroom checklist which ensures the restrooms are cleaned and stocked throughout the shifts. There are numerous restaurant forms which can be put on keep a clean, stocked and organized shift.

Restaurant server forms: I would suggest may be the server steps of service form. This form will help increase overall customer service because it targets WOW service from the minute the customer enters your restaurant all the way up until the customer departs your restaurant. You may also utilize the server test or steps of service quiz to keep your servers knowledgeable.


Restaurant kitchen checklists: A Restaurant Kitchen Checklist is an excellent tool to be used to prepare the kitchen ahead of any meal period. The manager will conduct a walk-through in your kitchen looking for expired products, date dot use, and proper rotation of products. chicken restaurant will ensure that the kitchen is fully stocked and that foods are at the correct serving or storage temperature.
If for reasons uknown you're having difficulty or are frustrated in attempting to turn your restaurant around, then you may want to seek out a specialist restaurant consultant to help facilitate your policies and procedures. The restaurant consultant can also show you in implementing quality training that you assist you to turn a profit.

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