Notes

Acct#: 8299420170777380
Phone#:
(240) 887-3306

talked to: julian
Verified: yes
Issue: internet activation // no coaxial outlet
Resol: educate that need tech to set up outlet and there will be a possibel charge // cx agree // run ITG // SCHED TECH // Sat Jul 08, 2023 from 03:00 PM - 05:00 PM EDT// cx agree EOC
Ticket: CR #097495054
XM Pitch:

------------------------------------------------------------------Acct#: 8993209220420557
Phone#:
(412) 999-1908

talked to: derek
Verified: yes
Issue: want to unlock the xfinity mobile
Resol: connect to mobile
Ticket:
XM Pitch:

------------------------------------------------------------------Acct#: 8773100620233615
Phone#: (609) 802-3708

talked to: matt
Verified: yes
Issue: telephone activation
Resol: run ITG // send activation signal// do a test call cx confirm internet is working issue resolve
Ticket: #CR097498821
XM Pitch:
#CR097498821
Donna Wifi
Francis1
------------------------------------------------------------------Acct#: 8773102933006027
Phone#: 9784553509

talked to: donna
Verified: yes
Issue: internet activation // wabt a tech to set up the modem
Resol: educate cx that there will be a charge and it will take few days for a tech apt to come// inform cx while cheking that the modm is alreday online and just need to setp the wifi config to fully activate // cx still want tech but provied a new wifi name and pass // set up // while setting it up call got disconnected // ENDORSE FOR CALL BACK
Ticket: #CR097501218
XM Pitch:

------------------------------------------------------------------Acct#: 8993210170330044
Phone#: (610) 836-1479

talked to: RICHARD
Verified: YES
Issue: internet activation
Resol: add the modem having an issue// while adding the equipment cx need to go // call back cx after modem is added to continue activation // endorse support for call back
Ticket:
XM Pitch:
#CR097501218
90:58:51:E5:0D:C8
301 run st cardigan IE PA 15106
ricarh mason jr
Bigguymase2

------------------------------------------------------------------Acct#: 8499200074184489
Phone#: (302) 419-0204

talked to: WIILIAM
Verified: YES
Issue: shipment concern// cx expect for a shipemnt to arrive howver upon checking no shipment been set up
Resol: process a shipment // put it on the priority // wave the shipment fee // educate cx // cx agree EOC
Ticket:
XM Pitch:
TURTLE
silverbullett88
2001:558:4042:3:c920:c324:65bf:4b84 $22.67
RKE1BMUZIM
------------------------------------------------------------------Acct#: 8499051890542974
Phone#: (201) 220-4748

talked to: salvatore
Verified: yes
Issue: shippment inquiry// cx notification from UPS that need to provide information cx decline to do that and just want to expidate the process
Resol: inform cx that we can just process the shipment and place the order but about the shipment process only ups has an access for the product // cx ahng up // endorse to support for call back
Ticket:
XM Pitch:

------------------------------------------------------------------Acct#: 8299420621902835
Phone#: (202) 422-4996

talked to: reginald
Verified: yes
Issue: internet activation
Resol: run ITG //send activation signal // cx confirm internet is already working // cx just want to sure that dont have any issue with the internet// educate cx on the possible charge // Sat Jul 08, 2023 from 03:00 PM - 05:00 PM EDT// cx agree EOC
Ticket: CR #097538313
XM Pitch:

$Reggie1978

2001:0558:4083:001D:512B:EB58:F278:E959
+4HxTK1R
800-726-7864
------------------------------------------------------------------Acct#: 8299200220381098
Phone#: (302) 423-2816
8637013167
talked to: AMBER
Verified: yes
Issue: internet activation
Resol: run ITG // Send action signal set up wifi name and password // cx confirm internet is working
Ticket: #CR097547093
XM Pitch:
dickweed bodine
wayne0313 3025358646
------------------------------------------------------------------Acct#: 8499050210438475
Phone#:
(856) 617-7720

talked to: lauren
Verified: yes
Issue: flex activation
Resol: finish the pending order // cx approved leave open for SODI // run ITG //send activation signal // cx do the onscreen activation // cx confirm flex is working issue
Ticket: #CR097553266
XM Pitch:
xre 100000
------------------------------------------------------------------Acct#: 8773102940131362
Phone#: (978) 808-7631

talked to: sugi
Verified: yes
Issue: service issue // cx having outage
Resol: educate about the outage // cx agree EOC
Ticket: #CR097554557
XM Pitch:

------------------------------------------------------------------Acct#: 8499053270728512
Phone#: (973) 495-0157

talked to: josette
Verified: yes
Issue: reactivation of service
Resol: connec to to MOVERS
Ticket:
XM Pitch:
MEGEN
------------------------------------------------------------------Acct#: 8299610264148007
Phone#:
(571) 439-1358

talked to: KYMEERA
Verified: yes
Issue: MDU appointment inquiry
Resol: while cheking call got disconnected //endorse support for call back
Ticket:
XM Pitch:

------------------------------------------------------------------Acct#: 8993115720157443
Phone#: (717) 515-2454

talked to: NYJIR
Verified: YES
Issue: REACTIVATE THE SERVICE BACK
Resol: connect to sales
Ticket:
XM Pitch:
brand
#CR097568087
------------------------------------------------------------------Acct#: 8299610253808058
Phone#: (609) 802-7926

talked to: peter
Verified: yes
Issue: internet activation
Resol: run ITG // send activation signal // set up wifi name and pass // cx confirm internet is working issue resolve
Ticket: #CR097565373
XM Pitch:
PETERSPAD
76627662

------------------------------------------------------------------Acct#: 8773100520433059
Phone#: :(781) 801-5386

talked to: ernest clyton
Verified: yes
Issue: acp concern
Resol: provide the article how20307// connec to acp dept to furthere assist
Ticket:
XM Pitch:
rica
------------------------------------------------------------------Acct#: 8499050530648290
Phone#: :(215) 400-1388

talked to: daniel
Verified: yes
Issue: internet activation
Resol: run ITG // send activation signal // route to tech // Scheduled for 7/10/2023 from 12:00 - 02:00 PM EDT // cx agree EOC
Ticket: CR #097573847
XM Pitch: