Notes

The only customers who is eligible the ACP are the customers who have internet services.
What Is the ACP?
The ACP is a federal government program designed to help households connect to internet and mobile services. 
What Is the ACP Benefit?
The ACP provides a monthly household credit toward any tier of Xfinity Internet service and/or Xfinity Mobile for the duration of the program. The amount of the credit depends on the rate for the services selected.

Eligible Xfinity customers can receive a credit of up to $30 per month ($75 per month for customers in qualifying Tribal lands) toward their Xfinity Internet, leased internet equipment and/or Xfinity Mobile after completing the enrollment process.

Comcast is not participating in the one-time discount for devices (laptops, tablets and desktops).
Where Is the ACP Available?
The ACP is a federal government program and is available nationally to qualifying customers through broadband providers participating in the program.

Summary
Learn about the ACP, including eligibility, benefits and customer notifications.
Quick Links
Overview
What Is the ACP?
Effective Date
When Did the ACP Become Effective?
Benefits
What Is the ACP Benefit?
Availability Details
Where Is the ACP Available?
Eligibility
Who Is Eligible for the ACP?
Covered Services
What Does the ACP Cover?
Are There Any Xfinity Internet or Mobile Services That Aren't Eligible for the ACP?
Customer Notification
How Is the Customer Notified About Their Application Status?
Talking Points
How Long Will the ACP Last?
What Are the Steps To Enroll in the ACP Through Xfinity?
I Have Lifeline With Another Provider. Can I Enroll in the ACP Through Xfinity?
FAQs
Collapse All Sections
Overview
What Is the ACP?
The ACP is a federal government program designed to help households connect to internet and mobile services. 
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Effective Date
When Did the ACP Become Effective?
Dec. 31, 2021

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Benefits
What Is the ACP Benefit?
The ACP provides a monthly household credit toward any tier of Xfinity Internet service and/or Xfinity Mobile for the duration of the program. The amount of the credit depends on the rate for the services selected.

Eligible Xfinity customers can receive a credit of up to $30 per month ($75 per month for customers in qualifying Tribal lands) toward their Xfinity Internet, leased internet equipment and/or Xfinity Mobile after completing the enrollment process.

Comcast is not participating in the one-time discount for devices (laptops, tablets and desktops).

Back to Top
Availability Details
Where Is the ACP Available?
The ACP is a federal government program and is available nationally to qualifying customers through broadband providers participating in the program.

Back to Top
Eligibility
Who Is Eligible for the ACP?
A household is eligible for the ACP if the entire household income is at or below 200% of the federal poverty level (e.g., $55,500/year for a family of four or $27,180/year for an individual) or if one member of the household meets any of the following criteria:

Qualifies for the federal Lifeline program, including:
Medicaid
SNAP
Supplemental Security Income (SSI)
Federal Public Housing Assistance
Veterans and Survivors Pension Benefit
Tribal Programs for Residents for Qualifying Tribal Lands
Receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision.
Received a federal Pell Grant during the current award year.

In order to confirm eligibility for the ACP, Comcast must share certain information about the customer with the federal government.
What Does the ACP Cover?
The ACP applies to monthly charges for Xfinity Internet service, including unlimited data plans (Central and West Divisions only) and leased internet equipment, 30-day refills for Xfinity Prepaid Internet service, and Xfinity Mobile data usage and service fees. Qualified households will receive a total credit of up to $30/month toward these services or up to $75/month for qualified households within Tribal lands. The amount of the credit depends on the rate for the services selected.

If the customer has both Xfinity Internet and Xfinity Mobile services, the ACP benefit will first be applied to the internet portion of their bill. Any remaining ACP benefit will be applied to Xfinity Mobile services.

Are There Any Xfinity Internet or Mobile Services That Aren't Eligible for the ACP?
The ACP credit cannot be used for:

Internet data overage charges
Seven-day refills or purchase of the modem for Xfinity Prepaid Internet service
Xfinity Mobile device payments
Xfinity Mobile Protection Plan
Taxes and fees
Any non-internet or non-mobile Xfinity products or equipment
Including Xfinity TV, Xfinity Voice and Xfinity Home

The following types of customers cannot apply their ACP credit toward internet service:

Customers who receive Xfinity Internet service provided to them by their residential building through Xfinity Communities or Xfinity On Campus and do not have an individual Xfinity account with upgraded internet services.
Customers whose Xfinity Internet account is in voluntary seasonal suspend status.
Customers whose Internet Essentials service is provided through an organization or school sponsored program.

Any of the above mentioned customers who qualify for the ACP can enroll in the ACP and apply their credit toward their Xfinity Mobile service by calling 1-844-389-4681.
How Is the Customer Notified About Their Application Status?
Customers will receive an email notification of their application status after they have completed the enrollment process.

Customer Email Messages During Enrollment

The following are examples of the email messages that customers will receive on their application status.

ACP Approved Message

Your application has been approved (Email Copy)

Xfinity Voice
14 calling features, international calls to Canada, Mexico, China, and India

Features: Voicemail, Call ID, Caller ID on TV, Call Forwarding, Call Screening, Call Trace, Advanced Call Forwarding, Anonymous Call Rejection, Call ID Blocking Per Call/Line, Caller ID with Call Waiting, Call Forwarding Selective, Call Waiting (optional), Readable Voicemail, Three-Way Calling

$30

Add-On Services
Name Price
Additional Line (with features, Unlimited Select) $10
Carefree Minutes World Select 300 $9.95
Carefree Minutes Latin America 300 $9.95

DATA PLAN
Xfinity mobile is not a cp brand but a service provider.

Xfinity Mobile is available to Xfinity Internet customers. Offering unlimited 5G, data options that work for everyone, and a world-class portfolio of devices—find out why Xfinity Mobile is the nation's best kept wireless secret.

Apple, Samsung, Motorola, Google Pixel cellphone brands xfinity mobile offer. (xfinity.com/mobile).
The more lines they have, the more savings they get.
Customer telephone must be connected to xfinity modem for the customer to use the xfinity voice service
Additional line option which is 10$ per month
Apple, Samsung, Motorola, Google Pixel cellphone brands xfinity mobile offer. (xfinity.com/mobile)

The More You Add,
The More You Save
Customers get the best value when they add multiple lines of Unlimited, with prices lower than Verizon, AT&T, and T-Mobile on their first 3 lines.
Two Data Options
The best Unlimited starting at $30/mo. per line or shared By the Gig data starting at $15/mo. Switch between the two at any time.
Data Your Way
Switch between Unlimited data tiers and By the Gig anytime on the Xfinity Mobile app so you only pay for what you need and create the best plan for everyone.
Always Connected
The unmatched speed of 5G, the best 4G LTE, and millions of secure Xfinity WiFi hotspots— all in one powerful network.
Multi-line Savings
Get Unlimited nationwide talk by switching for only $30 dollars per line for Unlimited multi-line accounts! Tablets now included as a line.
Bring Your Own Device
Keep your phone, upgrade your network—now available in Xfinity Retail locations, SCOE and xfinitymobile.com.
Xfinity Mobile Protection Plan (XMPP)
XMPP offers customers peaceof mind knowing their devicecan be protected for as littleas 23 cents a day.
High-Quality Resolution
Experience clearer sharper videos when you upgrade your Unlimited Intro plan to Unlimited Plus! Customers who have upgraded their plans may have to toggle from 480 pixels to 720 pixels through the Xfinity Mobile app.

With Xfinity Internet, not only can customers get affordable mobile service, but they can also get Self Protection with Xfinity Home, starting at only $10/mo. with continuous video recordings to help monitor their home.

Xfinity Mobile customers can also upgrade their Internet to xFi and get personalized security to help keep their home network safe. xFi customers also get full control over their home network with the Xfinity app!

Xfinity Internet also offers customers exclusive cost savings to stream their favorites with Xfinity Flex on the best streaming services like Disney+ and Netflix. Savings have never been better with Xfinity.

PORT-IN
Same number but change to different network provider.

TRADE-IN
check the value of the current phone (IMEI) and check the eligibility of the phone to xfinity mobile.
Phone must be in good condition.
Xfinity is renting Verizon Tower maybe that's why our services are cheap.

Xfinity Pro Protection $50/month
• 24/7 Professional Monitoring
• Smart home control with the Xfinity Home app
• Real-time alerts
• Cellular system backup
• Live HD video when Xfinity Cameras are added
• Control your Xfinity Home system from your TV when paired with X1

Xfinity Pro Protection Plus $60
Get everything included with the Home Security plan, plus:
• The 24/7 Video Recording bolt-on with the ability to record on up to six Xfinity Cameras and store footage for seven days*
• Motion-activated recording
• AI that detects people, vehicles, and pets
• NEW! 2-way audio using the Xfinity app (xCam 2 only)
*Each extra camera is an additional fee.

Xfinity Self Protection $10
• Get 24/7 Video Recording where you can record on up to six Xfinity Cameras and store footage for seven days*
• Exclusive for existing Xfinity Internet customers who lease an xFi Gateway and don’t have Xfinity Home service
• Only available for purchase on xfinity.com at this time
• NEW! 2-way audio using the Xfinity app (xCam 2 only)
• NEW! Smart Entry Kit with Kwikset Smart Lock starting at an additional $5/mo.
• NEW! Professional installation provided by HelloTech
*Each extra camera is an additional fee.

WE DO NOT CATER HOME SECURITY. THERE'S A SEPARATE DEPARTMENT FOR HOME SECURITY.