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we need to make a new reservation to add one more night, customer might call back
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mai
Hello,
My name is Giovanny. I'm part from Escalations Team. Your cancellation is confirmed. Please refer to your itinerary number if you need to contact customer service for any reason. We will process your refund of $$270 70; it can take up to 3 - 10 business days to register on a Credit Card statement. If you have not received your refund after this time please contact your Card provider.
If you require any additional assistance please let me know.
Always at Service
Giovanny
Spoke with Mai of price line she confirm the approval and processed the full refund.
My name is Giovanny. I'm part from Escalations Team. Let me inform you that i already double check the availability with the hotel, unfortunately they don't have more available. We are not able to add the night that you want.
I f you require any additional assistance please let me know.
Giovanny .
Dear Andrea,
Thank you for contacting us.
We are www.reservationcounter.com a booking company and are not associated directly with any specific hotel or its management. That is why We are not able to add your Hilton Honors number to the booking In order to redeem you rewards points through the hotel, you need to bring your number to the front desk upon checking in. Although Hotels will often provide points, it is their decision to either accept or reject loyalty programs based on a number of factors.
Regards,
Giovanny M.
www.reservationcounter.com
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