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They have 25 clients, 5 of them that are managed clients. Not more than a 100. Windows and Mac devices. Not touching Linux devices.
It support, Network infrastructure, telephone lines and what not
His focus is on the IT department
A third party company that does the monthly billing
It's still early days and they're new to the MSP side of things. He's currently using Hubspot to handle tickets
He has an MSP background, he's used CW, Kaseya and a lot of others
He is looking for a tool, that can do everything in the same place
Ticketing, RMM, logging, escalations all
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