Notes

NON – LODGING

Eureka articles -

1. Definition of airline terms

2. Airfare types

3. Low cost carriers by point of sale

4.GDS commands and formats

5. Global airline schedule change policies

Fair types-

1. Merchant - charged by brand (pay now) || GDS - Cheque/ cash || Voyager states fair type as well

2. Published - charged by supplier (pay later) || GDS - Debit/ Credit card || voyager states fair type as well



Identify LCC and full fledged carrier -

1. travel fusion/ NDC direct || no ticket no. for low cost carrier- Ticket less || Open LCC carrier list in vnext and search – Low cost carrier

AMADEUS

GENERAL COMMANDS:



XE(line no.) - To delete particular segmentxe(6-10) – Delete segment 6 till 10// xe(6,10) – Delete segment 6 and 10th



Dna – To look for flightname, code , ticketing number



DO1 (to check dep and arrival and other details)



Change class of service – sb (class of service)(line no.)



RM(free flow text) – to add notes in amadeus



FM( commission no./ amnt) – to add commission In booking



FFN(airline code)-(frequent flyer number)/(pax association) – Add frequent flyer



SFPD - Add SFPD - SR*DOCSYYHK1-----[Date of birth]-[Gender]--[Last name]-[First name]/P[Passenger element number]



RTSVC – terminal check



SM(line no.) - in order to open seat map



ARNK - arrival unknown – SIARNK



DMI – TO CHECK MINIMUM CONNECTING TIME

carry pet – route to airline

DM(segment number) – to check minimum connecting time



Display the airline to check if the VOID indicator is set to Y in the HE ETT pages.



Enter: HE ETT xx (xx = airline code)



Up to down – amadeus | down to up – sabre – for history reading



RP(SEGMENT)/(SEGMENT) – TO REPLICATE



DOCUMENTATION



In GDS



In Voyager classic

PNR CREATION

PRINT

P - phone no.

R – received from

I – itinerary

N – name

T – ticketing

Following – N,P,I,T,R

ADD NAMES (N)



ADULT – nm1 lastname/ firstname sal



Multiple adults (with same last name ) – nm2 last name/ FN1 sal / FN2 sal / FN3 sal



CHD (child) – nm1 lastname/ firstname (chd/DOB)



INF (Infant on lap - *to be associated with adult*) - nm1 lastname/ firstname sal (infLastname/firstname sal/DOB)



INS (Infant on seat - *to be associated with adult*) - nm1 lastname/ firstname sal (insLastname/firstname sal/DOB)

ADD PHONE No./ EMAIL (P)

Add phone no.



to complete reservation :- APM- 123456789



to particular pax :- APM-123456789/P1(pax no.)

Add Email ID



To complete reservation :- [email protected]



To particular pax :- APE – [email protected]/P1(pax no.)



A K X





Itinerary search



Neutral Availability search – An(date)(origin)(destination)



For ex. - An22sepDelAkl



Particular airline - An(date)(origin)(destination)/A(airline code)



For ex. - An22sepDelAkl/aSQ



Particular Class of Service An(date)(origin)(destination)/K(y-economy; W prem. Eco.; C – business; F – first class



With Return - An(date)(origin)(destination)/A(airline code)*(date of return)



Connecting airport (if I want it to connect via a particular airport ) - An(date)(origin)(destination)/X(airport code)



For ex. - An22sepDelAkl/xSIN









PICK UP SEATS -



Ss(no. Of pax)(class of service)(line no.)

For ex. - ss1y2 – for same class in both segments



For different class in both segments – Ss(no. Of pax)(class pf service1)(class of service 2)(line number)



For ex. - ss1yq2



Return pickup together – ss(no. Of pax)(class)(line no.)*(return line no.)



For ex. - ss1y2*12



Return pickup different class- ss(no. Of pax)(class)(line no.)*(class)(return line no.)



For ex. - ss1y2*j12



TICKETING – Tkok

RECEIVED FROM –



Rf – (name) – ER – ER - IR

DECODE/ENCODE



DAC – Decode airport code



DAN – Encode airport code/ Retrieve airport name

SPECIAL SERVICE REQUEST



MEAL - SR(MEAL TYPE) /(PAX ASSOCIATION)



sr hnml/p2,4-5



sr hnml/p2-5



sr hnml/p2/s6 (particular pax particular segment)



WHEEL CHAIR – SRWCHR/(PAX ASSOCIATION)

ADD CREDIT CARD

FPCC || VI(VISA), CA(MASTER), AX(AMEX), DS(DISCOVER) || CARD NUMBER/EXP DATE

FPCASH- ON TRAINING AMADEUS

OSI (OTHER SERVICE INFORMATION)



to add- OS(airline code)



to check all SSR and OSI – RTG



to check history of SSR and OSI - RHG

RH COMMANDS (FRAG)



RTG - to check all SSR and OSI



RHG - to check history of SSR and OSI



RTR – to retrieve remarks of a booking



RHR – to check history of remarks in the booking or RM history



RHA – to check history of PNR



RHFA – to check ticket history



RTTN/H – To check ticket history



RTF – to check commission in booking – to check ticketing element



RHF – to check commission history



RHL – to check record locator of airline – airline PNR



RT (PNR) – to retrieve



RT/last name/ first name – to retrieve pnr by name



AIR STATUS CODES



DK – link book last seat



HK – Holding confirmed



HX – Holding canceled



HL – Hold wait list



KK – Carrier confirmed



NS – No show



TK – Time change – Schedule change



TL – Schedule change waitlist



UN – Not operating



UC – Unable to Confirm

TICKETING CODES



O – Open



A – Airport control



C – Checked in



S – Suspended/ No Show



R – Refunded



F – Flown/cx already completed his journey



L – Lifted

PRICING

To save fare – FXX – get fare same class of service

– FQQ(line no) – to pick up and check of particular fare

– FXP – to save fare

– FXT(line no.)/ Pax associated -

FXR – To get lowest fare

FXO/K – when fxf is not working try this- we cannot downgrade the cx

fxr/k(class of service) – to check lowest price in a particular class of service

FXB- change the fare to lowest

FXI – to save the TST only in schedule change cases

TQT – to check saved fare

tqt/t(line no.) - to check saved fare of particular segment

TTE – to delete saved fare



all saved – tte/all



particular one – tte/1



TICKET ISSUENCE

after tqt (once tst is saved)



TTP/TKT



TTP/RT

RTF – To open TICKETING ELEMENT

TWD/L(line no.) – to open particular ticket number



VOID



with 24 hours booking can be cxd however depends upos POS (since void window is different for different POS)

EMIA & APAC – same day 11:59 pm

US market – next Business day 11:59pm PACIFIC TIME

trdc/l(line no.) - after rtf



********NEVER PUT EXR SCRIPT IN CASE OF VOID*******

STEPS TO VOID TICKET IN PUBLISHED FARE

Open the ticket

Check the POS

Open the ticket – twd/l

(void window depends upon pos)

Trdc/l

Remove or cancel the segments

Save and put RM notes

Put the same notes in voyager classic- cxl from voyager from cxl tab

STEPS TO VOID TICKET IN MERCHANT FARE

Open the ticket

Check the POS

Open the ticket – twd/l

(void window depends upon POS)

Trdc/l

Remove the segments

Save and put RM notes

Put the same notes in voyager classic – cxl from voyager from cxl tab

Additonal step- Process the refund from voyager classic at the same time

REFUND TIME FRAME

Published fare = 5-7BSD

Merchant fare = Process refund in 24hours, in 1-2 billing cycle the amnt will reflect – 1 billing cycle 1 month/but depends upon bank

SEND EMAIL

send itinerary on cx's email add- TO PAX (cx's email address) = iep-eml-(email address)

Send ticket copy from GDS = ITR-EML-(email address)

RESERVATION QUEUE

To check reservation is in which queue – RTQ

To assign a queue QE(QUEUE NO)C(CATEGORY NO)-RT

QT – to check category number

QXP/All – to delete all queues

QXP lineno. - to delete particular queue

To open tax – TWD/Tax

CONVERSION

Cmd to convert currency – FQC (amnt)(current currency/ (currency to which conversion is required)

Neutral unit of currency

#FARE RULES

TO OPEN FARE RULES – opened ticket image is must

#First method

1.FQD(origin)(destination)/D(dateofdeparture-ddmmmyy)/Airline code/ Class of service/r,(date of issuance

2.MD

3.FQN(line no.) - to open fare rules

FQDdelsfo/

FQN01*M – to open menu

max time penallty is used

to open only penalties

#Second method

outbound same rest everything for return

#Third method

fxx/r,(date of issuance)

STATUS CODES OF HISTORY

OS -: ORIGINAL SEGMENTS

CS -: CHANGE SEGMENTS

AS -: ASSIGNED SEGMENTS

XS -: CANCEL SEGMENTS

RETENSION LINE - is necessary so that PNR doesn't expire

ADD – Smart text flows

***CANCELLATION***

STEPS FOR CANCELLATION

1.Open/check the ticket or ticket coupon status – it should be in open (should either be O or A)

2.Check fare rules

3.Remove segment

4.Go to your smart flow

5.Script for exr and select refund option( for cancellation)

6.Fill in the required details.

7.Fill in RM notes

IN CASE OF MERCHANT REF. BOOKING – ADDITIONAL STEP - attention CAT team – please initiate refund from voyager as well.

Inform the refund amount



***If ticket is non refundable we will offer FTC – future travel credit**


Mr cx whenever you decide the new travel dates I would request you to reach us out in order to avail the benefit of FTC.



We can only help the cx to redeem FTC – it needs to be on applied on same PNR on which it was created



DO NOT FORGET TO INFORM VALIDITY TO FTC TO THE CX

FTC CAN ONLY BE UTILIZED FOR THE SAME AIRLINE AND SAME PAX ON SAME PNR



REFUND TIMELINE



Published fare - 8-12 weeks



Merchant fare – We process refund within 5-7 bsd, In 1-2 billing cycle the amnt will reflect – 1billing cycle 1 month – However depends upon bank to bank.

ATC EXCHANGE/ CHANGE IN DATES

Fetch the Itinerary on GDS.



Open ticket and check coupon status



Check Fare rules ( if changes are allowed or not)



Requesting for the new travel dates from customer



Changes needs to be done with the same Airline Carrier



We need to check the class of service of the customer which was booked originally.



We cannot downgrade the passenger, It should be same class or higher class of service.



Once new flights picked , remove the old one , but do not save it unless you share the details with the customer ( fare difference + change fee)



For ATC (Automated Ticket Changer) , run command FXF/S(NEW SEG 1-NEWSEG2)



Inform the customer about fare difference and all the charges and if he/she is ok with this or not.



If customer agrees with the Additional Amount , then in order to save use FXQ/S(NEW SEG 1-NEWSEG2)



Save the PNR using RF (Received from)



Put RM Notes on GDS.



Then place the Reservation to EXCHANGE QUEUE Using EX_R SCRIPT.



*******In Published fare we take auth from gds and to change for merchant fare we take auth on voyager not on gds. ********

SPLIT PNR -

AXR means the PNR is already split

1.EF 5. ER

2.RF girisha 6. ER

3.EF 7. IR

4.RF girisha

RESIDUAL FARE

new fare lesser than old fare is called residual fare

Question 1) will cx get the refund?

Answer 1) if airline allows, we need to check fare rules

Question 2) forfeiture of residual

Answer 2) We will upgrade the cx to higher fare class





MCO

1. FXF 2. Check fare rules

3. FXQ 4. RF

5.EXR queue 6. There put in residual

7.RM notes

Additional step - hi team request you to please issue mco as per the article of this airline



To cust - “Mr cx whenever you decide new travel dates in order to booking, we would request you to call us so that you can avail the benefit.”



Question: Can I apply it on airline website

Answer: No

Question: Is it possible to use with different airline carrier

Answer : No

Question: Can I use it for some other pax?

Answer: No



Previously issued MCO will be visible in the same PNR

ERK - To be used in schedule change cases

To issue MCO :-

1. Instead of Add collect put the amnt in Residual amnt

2. Put in RM Notes - “Hi Team, please issue MCO as per Airlines rules

3. Also inform validity of MCO to the cx - ( for example – 1 year same airline)



To Utilize :-

1. Check PNR

2. MCO mentioned or not

3. From existing booking pull up the following details :



Pax name

Office ID (RP/_________)

Point of sale

Itinerary number

TUID (displays besides Itinerary number)

Copy ticket no. with open status

Copy MCO amnt

Phone no.

Email ID

4. New Command page

5. From the bottom change the office ID that used in the old pnr.

6. Run PN_CR script (and enter the details)



Put in the details when reached US/APAC page stop the script

7. Enter old ticket number in New PNR



FHE(old ticket no.)/Pax association

8.Run ATC Exchange command



FXF/S(0-0)

FXQ/S(0-0)

Run EX_R script

Form of payment

Put in RM Notes (old PNR no.; New PNR no. ; MCO amnt utilized)

Also document the same in voyager

PURGED / EXPIRED PNR

Whenever we deal with such PNR's we create new for the pax. However add old ticket number in new pnr

FHE(ticket no.)/(pax association) - to update old ticket no. on new PNR

RPP/RLC-(pnr no.) - Command to open purged/ expired PNR

RPP/RHFA - And all the ticket numbers of particular pax

FTC in RESERVATION

Add FTC in pnr – add retension line – remove segments – ticket status open – rm notes and inform validity to cx..

FTC – Non refundable booking – published fare

1.Check the reservation

2.check the fare rules

3.check covid policy on vnext -

4. check booking is eligible for ftc as per T&C's of airline

Ftc can only be used in

(a). the same airline

(b).for same pax

5.if Cx is ok

confirm with the cx – remove the segments – put in the RM notes and document in voyager

How to Utilize FTC :

1.OPEN PNR & check ticket status

2.check FTC amnt (open ticket image and will get to know the amnt)

3. No need to make new PNR as its already active. For purged make a new pnr

4. Check the fare rules if changes permitted or not

5. Check new availability as per cx's req.

6.Run ATC EXCHANGE

7. In case of any error, eg. the change is not allowed or permitted, do manual pricing





Manual Exchange

Condition - when ATC exchange is not working FXF/ FXO/K – shows an error ( no fare available etc)

1. Fetch the pnr

2. Ticket image – check coupon status ( should be either O (open ) or A ( airport control)

3. Check fare rules (if changes permitted) and retension line too

4. Copy old fare and tax and compare it with new fare and tax | Calculate the difference

5. Do FXP – to save new fare

6. Run EX_R script

7. RM Attn Ticketing team. ATC is not working so manual pricing done on booking



MANNUAL EXCHANGE CALCULATOR





Old Base Fare











New Base Fare











Difference-1











Old taxes











New taxes











Difference-2











#Difference-1











#Difference-2











Net Difference + CHARGES









NAME CHANGE

If booking travel within 72 hours – transfer the call to name correction team

If booking travel outside 72 hours – ask the ask to fill a form, available on website and after submitting everything pax will rcve a callback from Name correction team.

To check Name change fee – travel outside 72 hours (adv before sharing form) – EU



For US pos - Airline name change and correction policies for North America and LATAM



For APAC - Airline name change and name correction policies for APAC



For EMIA - Airline name change and correction policies for EMEA





















SCHEDULE CHANGE (INVOLUNTARY CHANGES)



Minor change



change of 30mins or less



modification cannot be done even cx



Major Change



Flight cxd by airline ( UN Status of segment)



Misconnection.



Routing change



IDENTIFICATION OF SCHEDULE CHANGE - TK/UN



Reprotection - alternative flight options provided by airline



FXI – to save the TST only in schedule change cases

Handling Schedule Changes



Check old fare class



Waiver authorization – to check the policy

REFER TO - Global airline schedule change policies



HOW TO READ SCHEDULE CHANGE POLICY



Same date of travel needs to be rebooked



Refund permitted or not



Same origin and destination



Time



Class of service



– Provide alternative



– FXI – to save TST



– Run ERK



– and save it







In Minor changes, airline// us can proceed with the changes however it may not be for free of cost.







CAR RENTAL



(SELF-DRIVEN CARS)



Types of Inventory



Pay Now Merchant – Expedia will collect the payment at the time of Booking



Pay Now Agency – Car Vendor will collect the payment at the time of Booking



Pay Later Agency – Car Vendor will collect the payment at the time pick-up



Split Payment - Expedia collects the base fare at the time of booking + Car vendor will collect the Taxes at the time of Pick-up



We don't do any changes in car rentals – we don't have any tab for changes – it only reflects itinerary page – cxl and credit



What if cx comes for changes?



Either direct towards car vendor or cxl and rebook



CANCELLATION (cxl and credit)



cxl button comes in pre travel when it hasn’t started



we do not refund the reservation in travel –there is a separate team(queue placing will be done



Exceptional Scenarios :



1. Extenuating circumstances



2. Covid situation



3. Car is not available



4. Agent/ Vendor error



*** How to assist such scenarios?***



1.Extenuating circumstances – travel within 24 hours and cx at pickup location



For merchant and agency pay now booking – Make a call to car vendor company



For pay later reservations – Don't call the vendor – adv the cx to do so



---------------- Travel outside 24 hours ------------------ : dont call the vendor in any case



to help – Raise SR selecting extenuating circumstances. ( time duration of sr – 5 bsds)







2. Car is not available – (same category car not available, Contract over so vendor not entertaining our reservation, last cx didnt returned the car on time, wrong address or pickup location is wrongly updated) – travel within 24 hours and cx at pickup location



For merchant and agency pay now booking – Make a call to car vendor company – if any alternative available – if not we will adv to cxl – pay now merchant we process refund – pay now agency vendor provides the refund. Time frame - 10bsds



For pay later reservations – Don't call the vendor – adv the cx to do so.



---------------- Travel outside 24 hours ------------------ : dont call the vendor in any case



to help – Raise SR ( time duration of sr – 5 bsds)



Refund and Credit Service Request ($500 or less) / Credit Card Pre Auth Removal (exceeds $500 ) : queues for credit – Always select immediate follow up in both the scenarios. - Time frame – 10 days – “ Mr cx, we will work on your refund request and get back to you via email in 24hours”





Schedule change in Car Rental -

















Change/ Cancel an Activity

1. Third party supplier agreement – Same as 3pi in lodging -

2. Direct supplier – directly interacting with activity provider



3. Special agreement- will give extra disc to our cust.'s – provides cust extra benefit if booked through us.

Insurance



can only be cxd in 15 days – after 15 days its non- refundable



If cx wants to know about t&c's of insurance/provider– redirect towards provider










SABRE




Sign in – SI*(sabre id)

Sign out – SO*

To jump to office id – AAA(pcc – pseudo city code)

To check PCC - *S

To check the user id – H*AS(code)

To ignore a PNR - IG

Move down – MD

Move up – MU

To clear screen – Ctrl + Backspace

Retrieve PNR – *A

Cross of loraine - ¥ (key left to enter key)

change key - ([) – ¤

OSI – 3OSI (airline) (free flow text)

RM notes – 5H- (free flow text)



VI*(segment no.) - to display terminal and flight details



0A – to add arnk



Retension line – 0OTH(airline code)GK1(dep city)(180 days from adding)-INFO/RETENSION





*-lastname/first name – to retrieve pnr name







PRINT –

1. Name :-



Adult : -(lastname)/(first name) sal.

Child : - (lastname)/(firstname) sal. CHD*(DOB)

Infant : -I/(last name)/(First name)*DOB(date)

To assign an inf to adt – 3INFT/(inf last name)/ (inf first name/ (inf DOB) – (adt association no.)

For ex. - 3INFT/training/sabre/14sep20-4.1 - (SSR)

2. Phone number :



To add - 9(phone no.)

To assign to particular pax – 9(phone no.) ¥ (pax association)

3. Email address



To add – pe¥(email address)¥

To assign to particular pax - pe¥(email address)¥(pax association)

4. Ticketing – 7Taw/

5. Itinerary


SEARCH –



Neutral availability- 1dateorigindestination – 123sepMelDel

Specific airline – 1 dateorigindestination¥(airline code) – 123sepMelDel¥AC

Pick up seats –



0(no. Of pax)(class)(segment line) – 02K1

Connecting flights pickup – 02k1*

different fare class pickup - 02k1y2

6. Recvd from - 6Girisha§ER

SPECIAL SERVICE REQUEST

3SrCode-(pax association)





Change fare class - wc(segment)(new change class)

delete segment – X(segment)

Delete phone no. - 9(line)¤ ( 91¤ / 91-2¤)

Except AA – to check SSR - *P3

For AA *P4

delete any ssr osi apart from AA – 3(segment)¤

for AA – 4(segment)¤

*P5 – to view RM notes

to delete rm notes – 5(line no.) ¤

srbbml/1-4.1



Availability -

123sepmeldel1sin – connecting airport availability

123sepmeldel1sin¥s

1* - sabre to check more availability

ac+30- return flight in amadeus

ac-12 -

return in sabre 1¥(no. Of days)q – connecting airport with flight preference

1R27sep – Return in sabre

back –(1-(no of days))

1¥(no. Of days)

To encode / decode in sabre use help tab

*p5h – to display history of RM notes

*p3h – to display SSR and OSI airlines apart from AA

*h3 – to check history of airlines apart from AA

*h4 – gto check history of AA

TICKETING

*T – to check ticketing elements

wetr*(line no.) - to open ticket image

Wetr*T(ticket no) – to open ticket image with ticket number

PRICING

WP – pricing the same fare class

WPNCB – to book the lowest fare class

WPNC – to check the lowest fare available

SAVE FARE



wp pq – to save the fare

*pq – to view saved fare

PQD-ALL – to delete saved fare / saved PQ

Fare Rules

#1 - FQ(date of issue)(city pair)(dep date)-(airline code)¥Q(farebase)

#2

– Rule Display

1. RD1*M – for menu

2. RD1*PE – for penalties



Display Fare Rules Using Historical Fare Quote



To display fare rules using a historical fare quote, follow a 2-step process:





FQ (Historical Fare Quote)



RD (Rule Display)



Step 1: Historical Fare Quote Display



The command most commonly used to display a historical fare quote is:





FQ[Date of Issue][City Pair][Departure Date]-[AL Code]¥Q[Fare Basis Code]



Example: FQ13FEB20LASDTW25JUN20-DL¥QV0CLSE0







Step 2: Rule Display



The FQ command will return a list of possible results meeting the requested criteria. In order to display the fare rules and restrictions of a ticket, select the element number from the list of possible fare basis codes.





The most basic command is RD[Fare Basis Code Line Number]



RD COMMANDS: FARE RULE COMPONENTS





COMMAND



WHAT IT DOES…



NOTES





RD2



Select fare quote from list of results.



This will display the fare rules without the menu or list of rules first. The 2 designates the element number from the list of possible fare basis codes.





RD2*M



Select fare quote from list of results and display the menu of rules associated with the fare.



This will display the menu of rules. You will then select which rules to view





RD2*16



Select fare quote from list of results and display a specific rule



This will allow you to display strictly the penalties and restrictions relating to cancellations and exchanges





RD2*16/8



Select fare quote from list of results and display multiple rules, separated by a slash.



This will allow you to display the penalties and stopover rules.





RD2*RTG



Select fare quote from a list of results and display routing.

















Display Fare Rules Using Historical Rule Display



To display the fare rules without accessing a fare quote, use a historical rule display.



This will bypass the FQ display and displays the fare rules in one command.





Historical Fare Quote Display



The command most commonly used to display a historical rule display is:





RD[Date of Issue][City Pair][Departure Date][Fare Basis Code]-[AL Code]



Example: RD13FEB20LASDTW25JUN20V0CLSE0-DL





Optional:





Add *M at the end of the command to display the menu of all fare rules.



Add *[Fare Rule Code] at the end of the command to display specific rule.







RD COMMANDS: FARE RULE COMPONENTS





COMMAND



WHAT IT DOES…



NOTES





RD*RTG



Display routing from a rule display.











RD*16



Display specific rule from a rule display.



To display multiple fare rules from a rule display, separate by a slash







DIVIDE

1. D( pax line no.) 2. F

3. 6girisha 3.E

4. F 5.E

6. er 7. er 8. ir



Minimum connecting time – VCT*

Queue - *QH

Remove from queue – QR/(queue no.)



Void – WV(line no.)





REO1HK1

wfrf(ticket no.)(col)N1.1(col)pjcb



















































do(flightno. /date of travel)

Partial flown – date change





Cancel with FTC





WK – schedule change in American airlines only

scribed script – pnr_creation script – to open purged pnr

scribed script – ex_r script

Open Purged PNR in Sabre :- *XXXX-PNR-P



Exchange in sabre

1. open ticket image *T

2. WETR*

TICKETING MASK –

ctrl + Y to take a screenshot

wfrf(ticket no.)

create ticketing mask

type X on Next's box

another page with appear

esc key

*. enter – to check old commission

u*38 is always the commission

wfr*

mention old commission amnt in new tkt full commission amnt

add collect comm amnt – 0.00 – always

Enter X in retain to save



*T

roa aus



wfr(ticketno.) (col)N(pax no.)



FPCC[CC Type][CC Number]/[Exp Date]

DECC (CARD TYPE) (CARD NUMBER)/ (MMYY EXPIRY DATE)/ USD(amt XXX.XX)/ (AIRLINE CODE)





















fqp(original dep)/a(airline)/c(class of service)/d(outbound dep date)(arrival city)/a(airline code)/c(new class of service)/d(new return date)(arrival destination)



Merchant fare – ATC pricing command fxf/s(segment)/r,u – amadeus

Sabre – WFRFTR(no.)(col)n1.1(col)PJCB


-------------------------------------------------------------------------------------------------------------------------------------------------
SABRE




Sign in – SI*(sabre id)

Sign out – SO*

To jump to office id – AAA(pcc – pseudo city code)

To check PCC - *S

To check the user id – H*AS(code)

To ignore a PNR - IG

Move down – MD

Move up – MU

To clear screen – Ctrl + Backspace

Retrieve PNR – *A

Cross of loraine - ¥ (key left to enter key)

change key - ([) – ¤

OSI – 3OSI (airline) (free flow text)

RM notes – 5H- (free flow text)



VI*(segment no.) - to display terminal and flight details



0A – to add arnk



Retension line – 0OTH(airline code)GK1(dep city)(180 days from adding)-INFO/RETENSION





*-lastname/first name – to retrieve pnr name







PRINT –

1. Name :-



Adult : -(lastname)/(first name) sal.

Child : - (lastname)/(firstname) sal. CHD*(DOB)

Infant : -I/(last name)/(First name)*DOB(date)

To assign an inf to adt – 3INFT/(inf last name)/ (inf first name/ (inf DOB) – (adt association no.)

For ex. - 3INFT/training/sabre/14sep20-4.1 - (SSR)

2. Phone number :



To add - 9(phone no.)

To assign to particular pax – 9(phone no.) ¥ (pax association)

3. Email address



To add – pe¥(email address)¥

To assign to particular pax - pe¥(email address)¥(pax association)

4. Ticketing – 7Taw/

5. Itinerary


SEARCH –



Neutral availability- 1dateorigindestination – 123sepMelDel

Specific airline – 1 dateorigindestination¥(airline code) – 123sepMelDel¥AC

Pick up seats –



0(no. Of pax)(class)(segment line) – 02K1

Connecting flights pickup – 02k1*

different fare class pickup - 02k1y2

6. Recvd from - 6Girisha§ER

SPECIAL SERVICE REQUEST

3SrCode-(pax association)





Change fare class - wc(segment)(new change class)

delete segment – X(segment)

Delete phone no. - 9(line)¤ ( 91¤ / 91-2¤)

Except AA – to check SSR - *P3

For AA *P4

delete any ssr osi apart from AA – 3(segment)¤

for AA – 4(segment)¤

*P5 – to view RM notes

to delete rm notes – 5(line no.) ¤

srbbml/1-4.1



Availability -

123sepmeldel1sin – connecting airport availability

123sepmeldel1sin¥s

1* - sabre to check more availability

ac+30- return flight in amadeus

ac-12 -

return in sabre 1¥(no. Of days)q – connecting airport with flight preference

1R27sep – Return in sabre

back –(1-(no of days))

1¥(no. Of days)

To encode / decode in sabre use help tab

*p5h – to display history of RM notes

*p3h – to display SSR and OSI airlines apart from AA

*h3 – to check history of airlines apart from AA

*h4 – gto check history of AA

TICKETING

*T – to check ticketing elements

wetr*(line no.) - to open ticket image

Wetr*T(ticket no) – to open ticket image with ticket number

PRICING

WP – pricing the same fare class

WPNCB – to book the lowest fare class

WPNC – to check the lowest fare available

SAVE FARE



wp pq – to save the fare

*pq – to view saved fare

PQD-ALL – to delete saved fare / saved PQ

Fare Rules

#1 - FQ(date of issue)(city pair)(dep date)-(airline code)¥Q(farebase)

#2

– Rule Display

1. RD1*M – for menu

2. RD1*PE – for penalties



Display Fare Rules Using Historical Fare Quote



To display fare rules using a historical fare quote, follow a 2-step process:





FQ (Historical Fare Quote)



RD (Rule Display)



Step 1: Historical Fare Quote Display



The command most commonly used to display a historical fare quote is:





FQ[Date of Issue][City Pair][Departure Date]-[AL Code]¥Q[Fare Basis Code]



Example: FQ13FEB20LASDTW25JUN20-DL¥QV0CLSE0







Step 2: Rule Display



The FQ command will return a list of possible results meeting the requested criteria. In order to display the fare rules and restrictions of a ticket, select the element number from the list of possible fare basis codes.





The most basic command is RD[Fare Basis Code Line Number]



RD COMMANDS: FARE RULE COMPONENTS





COMMAND



WHAT IT DOES…



NOTES





RD2



Select fare quote from list of results.



This will display the fare rules without the menu or list of rules first. The 2 designates the element number from the list of possible fare basis codes.





RD2*M



Select fare quote from list of results and display the menu of rules associated with the fare.



This will display the menu of rules. You will then select which rules to view





RD2*16



Select fare quote from list of results and display a specific rule



This will allow you to display strictly the penalties and restrictions relating to cancellations and exchanges





RD2*16/8



Select fare quote from list of results and display multiple rules, separated by a slash.



This will allow you to display the penalties and stopover rules.





RD2*RTG



Select fare quote from a list of results and display routing.

















Display Fare Rules Using Historical Rule Display



To display the fare rules without accessing a fare quote, use a historical rule display.



This will bypass the FQ display and displays the fare rules in one command.





Historical Fare Quote Display



The command most commonly used to display a historical rule display is:





RD[Date of Issue][City Pair][Departure Date][Fare Basis Code]-[AL Code]



Example: RD13FEB20LASDTW25JUN20V0CLSE0-DL





Optional:





Add *M at the end of the command to display the menu of all fare rules.



Add *[Fare Rule Code] at the end of the command to display specific rule.







RD COMMANDS: FARE RULE COMPONENTS





COMMAND



WHAT IT DOES…



NOTES





RD*RTG



Display routing from a rule display.











RD*16



Display specific rule from a rule display.



To display multiple fare rules from a rule display, separate by a slash







DIVIDE

1. D( pax line no.) 2. F

3. 6girisha 3.E

4. F 5.E

6. er 7. er 8. ir



Minimum connecting time – VCT*

Queue - *QH

Remove from queue – QR/(queue no.)



Void – WV(line no.)





REO1HK1

wfrf(ticket no.)(col)N1.1(col)pjcb



















































do(flightno. /date of travel)

Partial flown – date change





Cancel with FTC





WK – schedule change in American airlines only

scribed script – pnr_creation script – to open purged pnr

scribed script – ex_r script

Open Purged PNR in Sabre :- *XXXX-PNR-P



Exchange in sabre

1. open ticket image *T

2. WETR*

TICKETING MASK –

ctrl + Y to take a screenshot

wfrf(ticket no.)

create ticketing mask

type X on Next's box

another page with appear

esc key

*. enter – to check old commission

u*38 is always the commission

wfr*

mention old commission amnt in new tkt full commission amnt

add collect comm amnt – 0.00 – always

Enter X in retain to save





















Sabre Steps

Steps to void booking –

Check whether ticket is under void period.

Check the status of ticket.

Open Ticketing elements: *T

Void the Ticket using command: WV2 (2 stands for line number of ticket)

Cancel Live Segments

Exchange using SAE –

Check the status of ticket.

Add new Segments

Remove unwanted Segments

Open Ticketing Elements: *T

Run SAE command – WFRF(13 digit ticket number)¥N(name item number)or WFRFTR(*T item number)¥N(name item number)

Inform customer about the price difference

If customer agrees enter “X” in Next box and update Commission and Form of payment and then enter “X” in Retain box

Save the PNR

Queue PNR to CAT team using EX_R_New Script.

Manual Exchange –

Check the status of ticket.

Add new Segments

Remove unwanted Segments

Open Ticketing Elements: *T

Run SAE command – WFR(13 digit ticket number)¥N(name item number)or WFRTR(*T item number)¥N(name item number)

Inform customer about the price difference.

Update Change Fee if there is any.

If customer agrees enter “X” in Next box and update Commission and Form of payment

Update waiver code if any in waiver code box or Tour Code Box then enter “X” in Retain box.

Save the PNR

Queue PNR to CAT team using EX_R_New Script.

To Redisplay the most recent mask screen. - WFR*

Steps for Cancellation –

Open PNR

Check Ticket Status

Check fare rules or Eureka if cancellation is permitted or not

Advise customer as per the policy

Cancel Flight Segments using X2 (2 stands for Segment No of flight)

Save the PNR

In case of refund queue PNR to CAT Team using EX_R_New Script

To check Fare Rules - FQ(Issue Date)(City Pairs)(Dep Date)–AL code

TO open fare rules - RD(list no)*(Rule Number or M for MENU)

How to divide the passengers –

Divide passenger - D(Name Field No).(Passenger No)

Received from – 6Name

File divided passenger – F

End and retrieve a PNR– ER (run ER 2 times)

Display divided PNR - *D

PNR Fields

Display PNR - *(Rec Loc)

Display Ticket by ticket number - WETR*T(Ticket Number)

Display all PNR fields - *A

Display name field - *N

Display remarks field - *P5

Display received field - *P6

Display ticketing field - *T

Display PNR history - *H

Display purged PNR - *(PCC)-(record locator)-P

Accept airline changes – EWR

Ignore a PNR – IG

Display electronic ticket – WETR*(Line Number)

Add remarks – 5H- Free flow text

To Add Frequent Flyer Number - FF(Carrier Code)(FF No)-(Name Field No)

Display Fare Rules Using Historical Fare Quote

To display fare rules using a historical fare quote, follow a 2-step process:

FQ (Historical Fare Quote)

RD (Rule Display)

Step 1: Historical Fare Quote Display

The command most commonly used to display a historical fare quote is:

FQ[Date of Issue][City Pair][Departure Date]-[AL Code]¥Q[Fare Basis Code]

Example: FQ13FEB20LASDTW25JUN20-DL¥QV0CLSE0

Step 2: Rule Display

The FQ command will return a list of possible results meeting the requested criteria. In order to display the fare rules and restrictions of a ticket, select the element number from the list of possible fare basis codes.

The most basic command is RD[Fare Basis Code Line Number]

RD COMMANDS: FARE RULE COMPONENTS

COMMAND WHAT IT DOES… NOTES

RD2 Select fare quote from list of results. This will display the fare rules without the menu or list of rules first. The 2 designates the element number from the list of possible fare basis codes.

RD2*M Select fare quote from list of results and display the menu of rules associated with the fare. This will display the menu of rules. You will then select which rules to view

RD2*16 Select fare quote from list of results and display a specific rule This will allow you to display strictly the penalties and restrictions relating to cancellations and exchanges

RD2*16/8 Select fare quote from list of results and display multiple rules, separated by a slash. This will allow you to display the penalties and stopover rules.

RD2*RTG Select fare quote from a list of results and display routing.


Display Fare Rules Using Historical Rule Display

To display the fare rules without accessing a fare quote, use a historical rule display.

This will bypass the FQ display and displays the fare rules in one command.

Historical Fare Quote Display

The command most commonly used to display a historical rule display is:

RD[Date of Issue][City Pair][Departure Date][Fare Basis Code]-[AL Code]

Example: RD13FEB20LASDTW25JUN20V0CLSE0-DL

Optional:

Add *M at the end of the command to display the menu of all fare rules.

Add *[Fare Rule Code] at the end of the command to display specific rule.

RD COMMANDS: FARE RULE COMPONENTS

COMMAND WHAT IT DOES… NOTES

RD*RTG Display routing from a rule display.

RD*16 Display specific rule from a rule display. To display multiple fare rules from a rule display, separate by a slash.










FARE RULE CATEGORIES

Code Category

00 Rule Application and Other Conditions

01 Eligibility

02 Day/Time

03 Seasons

04 Flight Application

05 Advance Reservation/Ticketing

06 Minimum Stay

07 Maximum Stay

08 Stopovers

09 Transfers

10 Combinations

11 Blackouts

12 Surcharges

13 Accompanied Travel

14 Travel Restrictions

15 Sales Restrictions

16 Penalties

Code Category

17 HIP/Mileage Exceptions

18 Ticket Endorsement

19 Children Discounts

20 Tour Conductor Discounts

21 Agent Discounts

22 All Other Discounts

23 Miscellaneous Provisions

25 Fare by Rule

26 Group

27 Tour

28 Visit Another Country

31 Voluntary Changes

33 Voluntary Refunds

35 Negotiated Fares

50 Rule Application and Other Conditions

99 International Construction