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Linda mexico reservations
e6b133c5-89c7-48d0-8c1c-ee7271700b3b
e6b133c5-89c7-48d0-8c1c-ee7271700b3b
Anthony
72556494344647
3126149074
a37632f8-538c-43d0-9cd5-0e03f63cd430
72556494344647
supervisor action taken:
call id:a37632f8-538c-43d0-9cd5-0e03f63cd430
cld the cx. Cx looking for Alternate flight as there was asc with the booking and airline has given an alternate but the ticket wasn't issued nor any inforamtion was shared with the cx and the cx didn't have any flight for now strandred at the airport .so gave the alternate flight which was available ( UA 490 ) but it was under less then 1 hour so the cx told she couldn't board that flight .so checked for alternates but there was no availability for the same day in same cabin. Also checked for 11th but there also the same availabitlity issue so offered refund but the cx not ok and asking for compensation of new flights .so informed its not possible cx wants to escalate .so called tier 3 for consultation.
Levi (sgfalnelson) 3YXQX7
db3fc30d-8cdc-427b-9967-d607e45250c4
OSI B6 REFUND B61728 PER SKED CHANGE 10jul2023*
AA 4095: BIL-DFW Thu 07Sep23 01:58p - 05:48p
AA 78: DFW-LHR Thu 07Sep23 09:39p - 12:45p
AA 6447: LHR-INV Fri 08Sep23 07:20p - 09:00p
AA 6623: INV-LHR
AA 79: LHR-DFW
AA 3937: DFW-BIL
Thu 07Sep23
01:58p - 05:48p
BIL - DFWAA 4095
---------------------------
47c1cbdc-cdf8-47fd-a3b0-e88f12ee6de5
67ac32fd-ae10-4443-bf39-1def074739b1
72582341504690
rafael savlvador (customer service agent )...
7186662450 malice
supervisor action taken:
cld cx / cx looking for a refund for the booking so checked previous notes and the refund was denied but as goodwill gesture called the vendor again and rafael savlvador (customer service agent )... informed me that the cx hasn't taken the service. So I asked him for the waiver and he allowed me to process the full refund . And also informed that they won't be charging the cx or our virtual card also. so came back to refund but refund tab grayed out .so raised a SR for refund under 500 . And informed cx to wait for 8-10 business days for refund.
call id to vendor: 47c1cbdc-cdf8-47fd-a3b0-e88f12ee6de5
call id to cx: 67ac32fd-ae10-4443-bf39-1def074739b1
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