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Critical cases
https://docs.google.com/spreadsheets/d/1FAF0pfGsK8Ebpyh_GX3HtGFkSJEHdod6B4ZwVvdesXU/edit#gid=862857355
Google sheet
https://docs.google.com/spreadsheets/d/1-QMqiEHgZ5eGw7XWOE7VFf8t00QNCUFZe1N5RT1vmL8/edit?pli=1#gid=0
PDWD
https://docs.google.com/forms/d/e/1FAIpQLSch62PhRYyHCb0D24UDzWSwBse_0-x8hWi5e12N90aU9YFWeQ/viewform
GENISSISS
https://notes.io/qV2bR
DOMAIN :- IASPL8906
Pass :- HB@ileads1
SD refund
50995
Issue : cx asked for refund
Action : call
Comm : apology done//asked cx to check amount in Snapdeal credits//cmn
UD
50995
Issue: cx want to know about the order status//UD marked
Action: complaint raised //FNDR filled//address verified
communication: apology done//rescheduled delivery//tat shared 24 hours for delivery re-attempt//cmn
Pickup
50995
Issue: cx want to return the product//
Action: return req raised//tat shared 2-3 days for pickup
comm:apology done// shared the courier partner name//also guide to pack the parcel in original packing//cmn
Refund
50995
Issue: cx want to know about the refund//refund initiated on--
Action: tat shared 5 working days(UPI), 7-10 working days(credit card or debit card)
comm: apology done//ask cx to wait//cx agreed//cmn
feedback
50995
Issue : cx asked for product info
Action : call// feedback taken
Comm : ampelology done// info shared//cmn
RPI denial
50995
Issue : cx sked for refund
Action : call // RPI denial
comm : apology done// denial given as RA team//cmn
ESCALATED
50995
Issue : cx asked for pickup ESCALATED
Action : call // TAT 24-48 hrs for update
Comm : apology done // TAT 24-48 hrs for update//cmn
CALL dropped
50995
Issues : cx voice not coming voice glitch
Action : call back// call back error
Comm : apology done// cmn
50995
Issues : cx dropped the call
Action : call back// call back error
Comm : apology done// cmn
Multiple Suborder :-
50995
Issue : cx asked for refund Multiple suborder
Action : call // RL fill // req raised
Comm : apology done// TAT 24-48 hrs for update//cmn
Apuc
50995
Issue : Issue: product already picked up but not updated(APUC case)
Actionm : call// req raised
comm : apology done// cx went unresponsive while probing//cmn
@gmail.com
@Yahoo.com
@reffmail.com
50995
Issue : cx asked for refund CCA marked
Action : call //req raised
Comm : apology done//TAT 24-48 hrs for refund//cmn
50995
Issue: product already picked up but not updated(APUC case)
Action:/ APUC marked//pick up boy no.-- 16/07/23// Xpress bees //
comm: apology done//tat shared 24 hours for update //cmn
Manual case
50995
Issue: cx asked for pickup MANUAL
Action : call // Macro shared
Comm : apology done // guided cx to national courier //cmn
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