Notes

RELATE STMNT

I apologise for the inconvinence that you are facing regarding ____. I can completely understand the importance of internet for you. Being an Internet user myself I can understand the importance of the stable Internet. Be assured I am master at my work.

I apologise for the inconvinence that you are facing with ____. I really understand what you're saying, it's hard to imagine our life without iternet! I know I have experienced the same issue . We are definitely going to get it resolved as quickly as possible, as I know exactly how you feel. Be assured I am master at my work.

I apologise for the inconvinence that you are facing with ___. I can relate with this I mean internet is like the lifline these days. Please be assured I got you a back, we will fix it together. Sound's like a deal?

I apologise for the inconvinence that you are facing. I've dealt with pixelation on my TV and it was so ___ I mean I can't use the word (or I'll be out of my office).The good news is I'm an expert and I know exactly what to do to fix this issue.

I apologise for the inconvinence that you are facing with ____. I know how sad it can be trying to watch tv and getting an error. I know exactly what to do to get the XRE error fixed. Be assured I'm a master at my work.

I'm sorry you're having trouble with your Internet ___. I understand what you are feeling as I have experienced the same problem recently. So, I can relate with that. Be assured I'm a master at my work.

I apologise for the inconvinence that you are facing regarding ____. I can relate to how important would it be for you, to have your ___ to work in today's time. Be assured I'm a master at my work.

I understand and I apologize for the inconvenience you have been through regarding _____. I know how it feels to have service interruption. Please be assured I amhere tofix this one out. Be assured I'm a master at my work.

Thank you for reaching out today so I can help. I still use a home phone too, so I know it's super important we get your phone service working. Be assured I'm a master at my work.



REWARDS

Xfinity Rewards is our way of saying thank you for being with us. Rewards members enjoy a special mix of special perks, unique experiences, product benefits and so much more. The longer you’re with Xfinity, the more rewards you get; and it’s free and easy to use.
You can join Xfinity Rewards for free through the Xfinity app or online at Xfinity.com/Rewards by clicking the Join Now button.

Let me tell you about something amazing, so have you signed up for our Xfinity Rewards program yet? I highly recommend checking it out, its a brand new program that gives us another way to say thank you to our valuable customers, ( movie rental, sweepstakes, discounts and much more! ) Sign up for free at www.xfinity.com/rewards to see what offers are available exclusievely for you.

Have you heard of Xfinity Rewards?-It’s a customer appreciation program Depending on your Xfinity tenure, you are eligible for rewards such as movie nights, early access to games, Xfinity product discounts, family activities, sweepstakes, tickets, gift cards, etc. {Access it on Xfinity app or Xfinity.com/Rewards}


XFINITY APP

Xfinity App is the destination for you to get the most from your service. You can easily manage your account as well like View current bill, billing cycle data usage and due date, view plan details and outage maps. You can download the App from App Store or Google Play and sign in to the App using your Xfinity ID and password

In the Meantime, I would like to inform you that If your cable services are not working, you can use Xfinity app to check device status and fix the issue without chatting with us. This is a free app exclusively for Xfinity customers and is available for download on Google & Apple store. You can try to fix it yourself and is very easy to use by just logging in using the Xfinity username and password.

While working would like to inform , you can also try to fix internet issue, check for service outages, pay bills, manage your account online - all on the Xfinity app. The app is exclusively for Xfinity customers and available on Google/Apple Store. If you have not used it, I would recommend to give it a try and you will find it easy & convenient to manage your Xfinity account.


TV

With Xfinity TV one of our customer's favorite features is Xfinity Stream app where you can Get the entertainment you love anywhere, on any device. . Everything is included at no additional cost, Download the Xfinity Stream app from your mobile device from Play Store and App Store, enter your xfinity credentials and then you can access the Streaming feature.

With the Xfinity TV Remote app, you can change channels, set DVR recordings and browse Xfinity On Demand and TV listings using your smartphone or tablet. The App is exclusively for Xfinity TV customers and can be downloaded via Apple/Google Store. Create a Favorite Channels list and have your own personal channel lineup, all you need is Xfinity User ID and Password to login.


HOTSPOTS

Meanwhile, I would like to inform you that Xfinity provides Wifi hotspots and you can simply find the nearest hotspot by going to this link wifi.xfinity.com or by Xfinity wifi app on mobile. And connect to hotspot with your Xfinity username and password. You can also download XFINITY Hotspot app. I am sure you will enjoy that too.

You may take advantage of our Xfinity Hotspot.There are over 20 Million of Hotspots that can definitely save your day as its available and free nationwide. You can connect any of your devices by connecting to "xfinitywifi" and just by logging in using your Xfinity username and password. Save on your cellular data on the go.

Meanwhile would like to inform you that Xfinity has over 20 million of Wi-Fi hotspots throughout U.S.A to make sure you are always connected. These hotspots give you fast, convenient Wi-Fi and can be accessed using Xfinity User ID & Password when you see Network Name Xfinity Wi-Fi on your device.

Save on your cellular data and stay connected with our Xfinity Hotspot services. To know more about Xfinity hotspots, please have a look at the link when you have time, https://www.xfinity.com/support/articles/about-xfinity-wifi-internet

You may take advantage of our Xfinity Hotspot. The Xfinity Hotspots can definitely save your day as its available and free nationwide. You can connect any of your devices by connecting to "xfinitywifi" and just by logging in using your Xfinity username and password. Save on your cellular data on the go.


PODS

xFi Pods are easy-to-install devices that can be paired with a compatible xFi Gateway to help eliminate areas where WiFi coverage drops or is weak, also known as "dead spots."
xFi Pods help extend the range of the WiFi coverage in the home, but are not intended to provide the maximum speed of the internet speed tier throughout the home.

An xFi Pod works to extend your WiFi network, and help eliminate deadspots for more consistent coverage and creates a powerful mesh WiFi network that finds the fastest connection in your home, to keep you seamlessly online as you move around.

you can purchase a Pod for $119 or two Pods for $199. Link To Purchase for XFI PODS:- http://www.xfinity.com/xfipods



FLEX

Stream your favorite content in one place at no extra cost – including thousands of free TV shows and movies. Using a Wireless Streaming Box, you can watch Netflix, Amazon Prime Video, Max HBO, Hulu, thousands of free movies, shows and more – without switching apps or inputs. Flex offers one-stop search and control with the award-winning Voice Remote and that so with no additional cost, just one-time $15 Flex Activation Fee is applicable. Isn't it amazing?
Easy setup. Just plug in and connect to your Xfinity Internet to start streaming in seconds.

Stream over 10,000 free movies and TV shows through apps like Xumo Play, Pluto and Tubi included for free with Xfinity Flex service. Also, access their music choices, like Pandora, iHeartRadio and Amazon Music. You can watch, rent or purchase On Demand content, available in 4K UHD. First Flex streaming TV Box (includes the 4K streaming TV Box) will be available at no additional cost. Just the one-time $15 Flex Activation Fee is applicable. Isn't it amazing?

Xfinity Flex brings you what you love, all in one place - your TV! With Xfinity Flex, you’ll be able to stream more than 10,000 free movies. Also, access their music choices, like Pandora, iHeartRadio and Amazon Music.
It’s low-cost – after the one-time $15 Flex Activation Fee, the first Flex 4K streaming TV Box is included at no additional monthly cost for customers with Xfinity Internet who sign up for Flex. Isn't it amazing?

Search less and watch more with Xfinity Flex, a voice-controlled 4K streaming TV Box that puts all your favorite streaming apps in one place.
Using a wireless 4K streaming TV Box, you can watch Netflix, Prime Video, Hulu, thousands of free movies, shows and more without switching apps or inputs. Flex offers one-stop search and control with the award-winning Xfinity Voice Remote.



COMPLETE

xFi Complete is a superior in-home WiFi experience, delivering the best combination of speed, coverage, and control throughout the home. For customers who want more speed, security, and value, xFi Complete provides an unparalleled experience.
in which you will get unlimited data + advance security protection + you may be eligible for free Xfi pods worth $120 with inhome Wifi asesment results.

You can purchase xFi Complete for $20 per month for 12 months.

and you can add xFi Complete for $10 more per month.



SELF HELP

If you wish to change or cancel your service appointment, go to http://My.XFINITY.com and click the 'My Account' header near the top of the page . You will also get an email with all the details of appointment scheduled.

You can download the Xfinity My Account app at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to manage technician appointments including rescheduling through your tablet /mobile device

Please run a speed test on a wired connection http://speedtest.xfinity.com/ by using this link.

You can pay your bill, without logging in, at https://customer.XFINITY.com/lite . You would just need your address and phone number on record.

Please use the link and set up arrangement https://customer.XFINITY.com/#/billing/payment

For any internet connectivity issue in future, you can reach out to our self-help service website with basic tutorials and easy troubleshooting steps i.e. https://customer.XFINITY.com/help-and-support/internet/internet-connectivity-troubleshooting/

Please Visit the link schedule call back xfinity.com/support/schedule-callback