Notes

Account : 8299600861574572
Phone # : 434 363 2731
Kelly Spoke to James (fv)
Issue : modem activations
Reso : ran itg / rerouted for tech apt / educ the cx / eoc #CR098589393

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mabj
Stone783


Account : 8499050100423157
Phone # : 609 332 5839
Kelly Spoke to Michael (fv)
Issue : screen go on to xfinity / modem has intermittent connectivity
Reso : ran itg / issue resolved / eoc #CR098605426

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2001:558:4052:20:b49d:a539:b88:24c5
T1FXGJQRVE
Betterrelations
Jrh2702!

Account : 8993208770487958
Phone # : 443 648 6845
Kelly Spoke to John (fv)
Issue : modem activations
Reso : ran itg / issue resolved / eoc #CR098606696
Notes: send a tech this coming monday to check the speedway test of the modem / already educ the cx

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Account : 8773102580299255
Phone # : 978 551 5476
Kelly Spoke to Dawn (fv)
Issue : receive a new box yesterday / channel last night (2 shows are on spanish) / it went back to english / another has a spanish channel / theres award channel in english and spanish / when you hit the info button on channels
Reso : ran itg / issue resolved / eoc #CR098614414

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Sharon2023 ->
Buddy2023


Account : 8773102851027377
Phone # : 774 300 1901
Kelly Spoke to Joshua (fv)
Issue : modem activations
Reso : Ran itg / issue resolved / eoc #CR098618107

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Account : 8299420590039320
Phone # : 667 367 7207
Kelly Spoke to Katelyn (fv)
Issue : worst time and / wants to remove max
Reso : remove max / order approval process / order approved / eoc #CR098622038

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Account : 8299200340288413
Phone # : 267 319 0309
Kelly Spoke to Tanisha (fv)
Issue : technician appointment schedule
Reso : provided the information / eoc #CR098621665

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brendachase
wellsville


Account : 8993211110142747 --> gsr sale
Phone # : 832 451 5877
Kelly Spoke to Elise Rowe (fv)
Issue : got dc / phones not working
Reso : ran itg / issue resolved / eoc #CR098639188

8773110930238931 -
> lillian Prunier
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CR098652655 / trouble / rdk 03013
#PAK800568196

Account : 8299400431882989
Phone # : 717 891 8685
Kelly Spoke to Priscilla (fv)
Issue : cable box issue / era one / local store pick up the equiptment / getting an error rdk 03013 / at cable box outlet C
Reso : ran itg / #CR098654399 / rerouted for tech apt / educ the cx about the process / eoc #CR098660212

notes : the cx dont want to pay for the charge of a 100 dollars / as per checking were getting a red status of red health check on the modem / and educ the cx that we really need to send tech to figure this challenges that were getting at / since that the equiptment has been replaced already and the box still offline / we really need to check the wirings on the cx's home

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845 743 4851



Account : 8773600050036628
Phone # : 845 279 7785
Kelly Spoke to edmund(fv)
Issue : someone in colombia scheduled a tech apt on the 19th / wants to activate the telephone
Reso : R-N-N status on the tel / the cx cant do the ts because hes on the lifeline / bypass tech to reroute for tech / reschedule the tech tomm 08:00 am to 10:00am / eoc #

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Account : 8499100225632719
Phone # : 267 414 3373
Kelly Spoke to PAul Ash (fully verified)
Issue : the service that they receiving is not the one that they paying / nothing is connected to the internet / 2 months ago when theyre having issues / no internet connectivity / upset and angry
Reso : bypass all the ts to reroute for tech apt / educ the cx about the process / eoc #

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Account : 8499051491051193
Phone # : 718 916 1026
Kelly Spoke to Mareyea (fv)
Issue : modem activations
Reso : ran itg to reroute for tech apt because the cx confirmed that theres no extra cable wires for the coax to be connected / bypass all the ts for us to schedule the date and time of the appointment / eoc #CR098675956

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Account : 8499051430200893
Phone # : 856 217 6479
Kelly Spoke to Terriann (fv)
Issue : modem activations
Reso : ran itg / issue resolved / eoc #CR098678761

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Account : 8299610263659889
Phone # : 571 339 4733
Kelly Spoke to Benjamin (fv)
Issue : dont have any mail or email / see that they are getting challenges on the account information
Reso : provided the information / eoc

additional notes : the cx also ask if what are the subscription on the account because his son accidentally subscribed / will call us back if he wants to remove it

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Account : 8299600480350313 / 5290
Phone # : 540 448 1947
Kelly Spoke to Penny (fv)
Issue : on the phone for rep. nicole from 03:30 to 07:30 / flex box / smart tv / downgrade service
Reso : now tv channels is available at flex only box and the service is still at regular channels / now as per checking we need to downgrade the service to internet only to avail the flex now tv / the solutions department which can downgrade the service is closed for today / educ the cx to call us back tommorrow at 11am for us to downgrade their service to internet only and to avail the now tv for the flex