Notes

Helpful Restaurant Statistics and a Guide to Indoor/Outdoor Furniture
The Role of Timing in Restaurants:

A restaurant needs to have good customer support, or they'll find themselves with empty tables!

As a restaurant owner or manager, it's important that staff is fully trained to be sure timing is coordinated. Guests will be able to enjoy each dish (as hopefully they'll order an appetizer, main dish, desserts, and after-dinner cocktails or coffee) without feeling rushed or ignored.

While timing plays a huge role throughout the entire meal, it often begins prior to the guests are even seated. It usually is hard to forgive a restaurant failing to honor the timing of a reservation, so if the dining room is packed and the promised table isn't available, try treating guests to a free of charge drink while they wait.

Once guests are seated and food has been served, the timing of clearing the table must be considered. Guests ought to be welcome to linger - but shouldn't be forced to hold back. The check ought to be placed on the table with an assurance that there is no hurry and they can stay as long as they'd like. Following a nice long evening they may simply be ready to go, but if they've found the proper place they could never desire to leave!

The first impression often means that guests return - and hopefully become regulars. However, a poorly-coordinated evening can lead to that guests never coming back!

Restaurant Statistics:

The main goal of managing a restaurant's revenue is to handle the facility's capacity and customer demand in a way that maximizes profits/revenue for the restaurant.

A restaurant MUST have comfortable and adequate seating to ensure a positive experience for several clients.

Studies show that customers will spend more time in the restaurant when seated at a booth, as compared to being seated at a table.

Customers who sit at booths which are from a window will spend even more time. Studies show the more day light people are subjected to, the less time they'll spend eating.

Individuals who sit at a booth will spend typically $56.67. Individuals who sit at free standing tables will spend typically $38.92. This implies booth seating will net typically $17.75 more PER PERSON! That is typically 31% more revenue of booth seating when compared with free standing tables.

Contrary to public opinion, only 26.16% of independent restaurants fail during the first year of operation (belief is that statistic is much higher).

Customers who carry a Chase Freedom� charge card have visited restaurants more often in the past 2 yrs than they have since the recession began.
Bottom line... studies show that seating style and placement have a huge impact on customers deciding where they will eat... and how much money they will spend! These factors are even more important than the quality of the specific food!

Pop-Out Seating:

A fresh craze is popping up in San Francisco, New York City, and recently in Westport, Connecticut. Outdoor seating for eateries on busy, narrow streets is a roadblock for restaurant owners for quite some time - until now. Take a look at the site here ? Convert parking spaces right into a street patio, or "pop-out" seating for the public with tables and chairs. According to articles in West View News written by Benny Benepe, "the pop-up has become an oasis attracting workers and residents alike." From May to mid October, diners and pedestrians can relax and revel in life outdoors. Through the cold months the seating is stored and the road is restored to available parking spaces.

After some duration ago in Westport, Connecticut, ten parking spaces were being transformed into outdoor seating. In NEW YORK, the Department of Transportation (DOT) approved applications for twelve of these pop-up caf�s. The caf�s take a seat on platforms, developing a level surface between the sidewalks and seating, making the dining area handicap accessible. The number of parking spaces given to the caf�s and restaurants is determined by the size of the facility. Two restaurants in New York City collaborated, and together they will have a six (6) foot wide by one-hundred-twenty-five (125) foot long platform. Both restaurants were in charge of the construction costs, and since creating the extra outdoor dining space they have noticed a twenty percent increase in their sales. Since no wait service is allowed, the seating is open for public use without any commitment to get anything from the establishment.

To keep within safety guidelines set by the DOT, the removable platform grew up to street level and a barrier separates the diners and motorists. The restaurants used concrete planters; however they may have also installed security barriers (bollards) or patio fencing. The furniture used to outfit the expanded seating areas is brought inside each night and should be stored for the winter. Collapsible tables and folding chairs are used to outfit the expanded seating as they are space saving and light weight, making for quick and easy transportation and storage.

Safety is really a major concern among diners, so pop-up caf�s are usually only located on slow moving one way streets. Each application for the pop-out seating is reviewed on an incident by case basis to make certain that emergency routes or access points aren't obstructed. Many establishments are protecting their patrons with cement planters filled with colorful flowers or sleek guard fences so diners may use and enjoy the extra seating without worry.

SUN AND RAIN of Proper Restaurant Service:

A Prompt and Proper Greeting at the Door - It is the responsibility of the host to greet guests when necessary. When the host is from the entranceway, others must stop to let new guests know someone will be right with them.

A Well Maintained, Clean Working Environment - A clean, well maintained area makes guests feel safe and confident they are in a healthy, professional and caring environment.

Appearance - When guests start to see the staff neatly dressed, they automatically relax. Appearance is area of the product; both you and the restaurant will undoubtedly be judged by it.

Product Knowledge - Every employee at your establishment must be well versed in all you offer. Product knowledge increases your confidence and is indispensable in proper service.

Salesmanship - Good salesmanship enhances the customer's experience by offering the client attention.

Customer Satisfaction - Make sure to check back with a table within three minutes of serving them. Once you do check back, stay positive and specific. Try to always catch someone's eye when walking by the table.

Teamwork and Communication - In case a guest needs something that you can't get for them, find the person who can. There is absolutely no chance for proper service without communication.

Table Maintenance - Always be aware of what the table appears like; silverware, dirty plates, wipe the table as needed, always cap ashtrays and keep them clean.

Going Far beyond / A Reason to come back - Always be on the lookout for the little things that you can do for the guests to create yourself as well as your restaurant stand out from the others! Be thoughtful, creative and extraordinary!
Remember: You sell a couple of things at your restaurant; great service AND a great product!

Restaurant Furniture - Indoor:


Indoor Tables - Commercial grade indoor table collections have something for everyone. Guests will be so comfortable they'll be ordering seconds! Allow patrons to relax, relax and revel in their dining experience without the worry of a wobbly table because the table bases are durable and sturdy.

Indoor Seating - Indoor restaurant chairs and stools are classic yet modern, and can perfectly accent any restaurant or caf�. Guests will be thankful as they benefit from the fine dining while relaxing in beautiful seating! A restaurant will truly by the talk of the city with fabulous choices! Choose from metal or wood frames, available with either wood or vinyl seats.

Plymold Booth Seating - Plymold booths can be purchased in a large selection of colors, sizes and materials, making each booth extremely customizable and unique. Booths are available in wood, laminate or upholstered. The wood booths are manufactured from Red Oak wood and so are available with optional seat pads. The Contour and Signature laminate booths have a steel frame with a powder coated finish, rendering it easy to customize - you can find 208 laminate finish color options! The upholstered booths can be found in 295 different colors!

Restaurant Furniture -Outdoor:

Outdoor Tables - Restaurant tables can be found in a large variety of finishes and materials including resin, plastic, aluminum, acrylic fiberglass and molded melamine. Choose a molded melamine table made to fold for easy storage. Help the planet by pairing a recycled plastic dining table with colorful recycled plastic dining chairs to create a bold and bright atmosphere. Go ahead and buy extra tables to store away for all those busy weekends!

Outdoor Seating - With a large collection of bar height and dining height seating obtainable in numerous textures, finishes, colors and materials one will, without a doubt, discover the perfect chairs and stools for a restaurant or caf�. Choose from resin, plastic, aluminum, all-weather wicker, strap and sling, Built to withstand the elements and backed by way of a commercial warranty, one won't have to worry about storing these commercial grade chairs or stools inside if the weather suddenly changes - simply leave them where they are!

ParknPool Corp. is the leading online distributor of commercial grade site amenities such as for example playgrounds, bleachers, picnic tables, park benches, and restaurant furniture. Please e mail us at 877.777.3700 for more info on restaurant seating including tables, chairs and booths. As something to our clients that are opening a restaurant but are unsure of the best seating design, we are pleased to provide renderings for the space if pictures are provided. Don't forget, ParknPool is also a leader in sales of top quality picnic tables, umbrellas and more, which can make for a great outdoor seating area for any restaurant!

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