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Restaurant CUSTOMER SUPPORT - The way to get Repeat Customers
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It is what the customer observes, whether it is a pleasant sight that will cause that customer to state WOW, or a distressing sight that will develop a negative attitude. While your visitors are waiting for service they are seated or standing and have time and energy to observe your operations. Your guest sees everything, whether it's clean or dirty. Your guest can also hear everything such as: cooks arguing in the kitchen or the manager yelling at a worker. Do you really want to expose your dirty laundry to your visitors?

In the restaurant industry you have to crush your competitors. In today's economy it really is tough for restaurants to turn a profit and survive. It's not rocket science to figure out how to survive and even to succeed. It is necessary for you to involve some experience in the restaurant industry so as to understand what must be implemented in your restaurant. Unless you have that experience, then hire individuals who have experience and will invest in your success.

Your customer's feedback about your restaurant is vital to your success. After all, how will you know if your staff does the right things for the proper reasons unless someone is observing them? Your customers see and hear everything while they're in your restaurant. What your visitors see and hear can make a huge effect on repeat business.

The following neglected areas will negatively impact repeat business:

Parking lot: Cigarettes and trash all around the parking lot. Trash cans smelly and full.
Hostess Area: Fingerprints are all on the front doors. There is absolutely no one at the door to greet the client. Employees are walking past the guest and they are not acknowledging them.
Restrooms: Toilets and urinals are filthy. You can find no paper towels or soap and the trash cans are overflowing. Baby changing station doesn't have sanitation wipes and is dirty.�
DINING AREA: Dirty Tables and condiments dirty and empty. The floor is filthy and you can find visible stains on the carpets. Service is slow or the servers are chatting with each other rather than paying attention to customers. Servers have no idea the menu and can't answer questions.
Kitchen:Long check times. Cold food. Undercooked or overcooked food. Cooks talking too loud and the guests can hear the cooks using profanity. Food isn't prepared and all of the menu items aren't available for customers to order.
I am not saying that these things occur in your establishment, but what I am stating is that there are a few restaurants that could have one or more of these issues. That is creating a negative outcome leading to dwindling repeat business.


Put yourself in the customer's shoes and see what they see and hear what they hear, the customer's eye.Train your managers to be proactive and head off the problems before they happen or escape hand. Eliminate all eyesores prior to the guest sees them.; Make believe you're the guest: start your inspection from the parking lot. Then execute a complete walk-through of the entire restaurant and correct issues as you proceed. Create a list of things that require attention and delegate them to your employees. Remember to do follow-up to guarantee the task that you delegated was completed properly.

Managers should be on the floor during all peak times. They must be giving direction to the employees and conducting table visits to ensure the guest is fully satisfied. The managers ought to be on the floor 90% of the time and in the office 10% of that time period.

Best fast food restaurants Alhambra is actually the cool part. Do you want to improve your customer support? If you have answered yes, then the next part is not too difficult providing your managers are on the same page as you are and that they without fail correct any eyesores prior to any peak period.

There are several great resources to help enhance your restaurant operation such as for example: Restaurant forms and checklists.

Restaurant front of the house checklists: Use an opening checklist to make sure that your restaurant is ready prior to the restaurant opening for your day. Use a closing checklist to greatly help close the restaurant properly also to setup the opening shift. https://notes.io/qHzXr to keep your restrooms clean is to use a restaurant restroom checklist which ensures the restrooms are cleaned and stocked through the entire shifts. There are numerous restaurant forms that can be applied to keep a clean, stocked and organized shift.

Restaurant server forms: I would recommend may be the server steps of service form. This form can help increase overall customer service because it targets WOW service from the very minute the client enters your restaurant completely up until the client departs your restaurant. You can even utilize the server test or steps of service quiz to help keep your servers knowledgeable.

Restaurant kitchen checklists: A Restaurant Kitchen Checklist is an excellent tool to be utilized to prepare your kitchen prior to any meal period. The manager will conduct a walk-through in your kitchen searching for expired products, date dot use, and proper rotation of products. The manager also will ensure that your kitchen is fully stocked and that foods are at the proper serving or storage temperature.
If for reasons uknown you are having difficulty or are frustrated in attempting to turn your restaurant around, then you may want to look for a specialist restaurant consultant to help facilitate your policies and procedures. The restaurant consultant can also guide you in implementing quality training that you assist you to turn a profit.

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